Communication network system and service provider

[0001] This application is a Continuation of U.S. application Ser. No. 12/437,552 titled “Communications Network System and Service Provider” filed May 7, 2009 which is a Continuation-in-part of U.S. application Ser. No. 12/337,615 titled “Communications System and Method for serving Electronic Content” filed Dec. 17, 2008 and additionally claims the benefit under 35 U.S.C. §119(e) of U.S. Provisional Application No. 61/051,339, titled “Dynamic Communications, Data, and Marketing System” filed on May 7, 2008 and U.S. Provisional Application No. 61/073,650, titled “Communications Network System” filed on Jun. 18, 2008 in the U.S. Patent and Trademark Office, all of which are herein incorporated by reference in their entirety for all purposes.

[0002] A recent poll reveals the average computer user has four different email addresses. This is just one indication that users have too many sources of incoming communications to competently maintain. In addition, conventional systems place the burden of electronic communications squarely on the shoulders of the user. Users also are presented with many different types of communications devices. Many users are simply overwhelmed by the numbers and choices of functions of these devices and software such that many of the functions provided go unused, and to make matters worse, communications and conversation topics often jump between a variety of mediums including voice mails, text messages, faxes, and conversations. In addition, consumers using online organizers and websites are continually bombarded with advertisements, very few of which, if any, are directed to items of interest. The approaches currently used for providing these advertisements are only slightly better than using a “shotgun” approach, hoping that one user out of millions actually notices the advertisement. In fact, most users find these ads intrusive and bothersome and some go to great lengths to block them. Therefore, an improved communications system is needed to aid and organize communications between users.

[0003] This same situation also applies to personal organization. Most people have a large amount of information associated with each of these various types of communication. In particular, a user may have several address books spread across various software applications/services (e.g., Outlook, Hotmail, Yahoo) and devices, such as their cell-phone or personal data assistant (PDA) of which varies entries at any time are not up-to-date and/or incorrect. The user also may have various types of contact information associated with different groups of individuals, such as work, family, and friends that are stored in many different locations. Maintaining all of these contacts is impractical and time-consuming and in many cases simply does not happen. Therefore, an improved organizational system is needed to simplify, aid, and organize this information.

[0004] In addition, Internet social networking websites are actually much like dating websites. A user creates an account, uploads personal pictures and a description hoping to attract other people with similar interests much in the way a person tries to attract dates on a dating website. A problem with such web sites is the flood of unwanted solicitations among the few genuinely interest parties seeking new friends. Any images that are shared on these websites are soon downloaded and otherwise copied from the website at which point the poster loses any control over the distribution of the images. The images may end up posted in undesired places or “photo-shopped” with unwanted modifications. As a result, many users are disappointed by their experiences while others avoid the whole situation due to the potential negative consequences of sharing information and dealing with volumes of junk messages and unwanted propositions. Therefore, an improved social networking technologies, processes, and system are needed to overcome these and other difficulties experience during social networking.

[0005] In one genera aspect, in order to help system users organize the user data and communications, a service provider system organizes the user data according to a specific system data architecture using W⁴ technology to facilitate organization of user communications, content, and data. The system provides a data structure that organizes data using the human metaphor and provides a user interface to access and manipulate the data using a human metaphor. As a result, users may intuitively interact with, manipulate, and create data without having to learn specific rules and steps based on of file-size, format, and directory structures, among others. In addition, the service provider system provides a single, intuitive to manipulate interface to manage all user communications.

[0006] The service provider system provides the user interface to present information according to the “human metaphor” using W⁴ technology to bring all the user's information together in a single page application with no artificial fragmentation into separate applications. In addition, the W⁴ technology organizes the user data according to a specific data structure to facilitate the presentation and interaction of the data through the user interface. This structure provides easy organization and use of data in addition to automatically serving content to a user and organizing the content by focusing the content served to the user based on the user's interaction with the content presented by the user interface.

[0007] The data structure stores all user data as data items and sets of data items. A data item may be record that includes information and/or identifier or pointers to related data item. Each user data item is categorized primarily into one of the four categories that match the human metaphor of: who, what, where, and when.

[0008] Each user has a primary user data set. The primary dataset organizes a user's data according to the human metaphor. Within each data set are data divided according to the W⁴ categories: Who, What, Where, and When. Each primary data set organizes the user's data and content based on the W⁴ human metaphor.

[0065] Throughout the drawings and the detailed description, like reference numerals refer to the like elements.

[0066] Consumer research reveals the average computer user has four different email addresses—which is just one indication that users have too many sources of incoming communications to competently maintain. In addition, conventional computer systems and electronic consumer devices place the burden of electronic communications squarely on the shoulders of the user. Users also are presented with many different types of communications devices each with their own unique characteristics, modes of operation, and particular instructions. As a result, many users are simply overwhelmed by the numbers and choices of functions of these devices and software they use such that many functions go unused. Communications and conversation topics often jump between a variety of mediums including voice mails, text messages, faxes, emails, and conversations. Therefore, an improved organizational content communications system is needed to simplify, aid, and organize a user's information and communications.

[0067] The following description provides systems, software, apparatus, and methods that provide integrated web-based graphic user interface to manage communications for a variety of WEB-accessible mobile devices, computers, and other consumer electronic devices. The user interface provided in conjunction with a service provider server architecture simplifies all of a user's daily communications and organization of information. The system logic is based on utilizing networked, online, or web-based processing devices, such as servers, as the central processing and database engine for content management and communications. As the system is device and source agnostic, the system is designed to work with any web-accessible device. As a result, the user devices may provide a communications portal to collect information from and present content to the user. The system also facilitates organization and communication between users, such as family members, by providing a centralized depository of all user data including calendars, shopping lists, to-do lists, and messages. A specific family organizer user interface, website, system, and various processes are described in U.S. application Ser. No. 12/141,110 filed Jun. 18, 2008, which is herein incorporated by reference in its entirety.

System Architecture

[0068] FIG. 1 shows one block diagram of an exemplary communications system 100. The communications system 100 includes one or more user devices 101, a service provider system 110, other Internet Service Providers and websites 120, system partners 125, and various communication paths 130. As the communications system 100 is device and source agnostic, the communications system 100 is designed to work with any web-accessible user device, as explained in further detail below.

[0069] The user device 101 may be any type of electronic device that presents content received from the service provider system to the user. For example, the user device 101 may be a consumer electronics device, a mobile phone, a smart phone, a personal data assistant, a digital tablet/pad computer, a hand held/mobile computer, a personal computer, a notebook computer, a work station, a vehicle computer, a game system, a set-top-box, or any other device that can implement a user interface and/or browser to communicate with and present content from the service provider system 110. The user device also may be a specialized user device 150 which may be stand alone or installed in an appliance 155, for example, as described below with respect to the family organizer.

[0070] User Device

[0071] One example of a user device 101 is shown in FIG. 2; however, it will be appreciated that this device is only exemplary and that any number of, types of, or configurations of different components and software may be incorporated into or omitted from the user device 101. The user device 101 may include a number of components including one or more processing devices 201, one or more storage devices 202, and one or more communications interfaces 203. A user device 101 also may include additional elements, such as input devices 204 (e.g., one or more displays or screens 204 or keyboard, key pad, mouse, pointer, touch screen 205, microphone 206, etc.), one or more output devices (e.g., speakers 207), one or more communications buses 208, controllers, 209, removable storage devices 210, and a power source 211. Additional elements not shown may include a digital camera, an optical reader (e.g., a bar code scanner or infrared scanner), and antennas. A user device 101 also may include one or more associated peripheral devices (not shown), such as, for example, a display, a memory, a printer, an input device, an output device, and speakers.

[0072] The processing device 201 may be implemented using any general-purpose or special purpose computer, such as, for example, a processor, a controller and ALU, a digital signal processor, a microcomputer, a field programmable array, a programmable logic unit, a microprocessor or any other device capable of responding to and executing instructions in a defined manner. The processing device may run an operating system (OS) and one or more software applications that run on the OS including applications that communicate with the service provider system 110 and present content received from the server provider system 110 to the user. The processing device also may access, store, manipulate, process, and create data in response to the applications.

[0073] The software applications may include a computer program, a piece of code, an instruction, or some combination thereof, for independently or collectively instructing the processing device to operate as desired. Examples of software applications include: an operating system, drivers to control and/or operate various components of the user device (e.g., display, communications interface, input/output devices, etc.) a browser, a mini browser, scripts, a widget, or other programs that interact with a front end interface application (FEIA) provided by the service provider system 110 to provide content and a user interface, among other features. Other examples of applications, include a mobile front end interface applications that provide a mobile user interface for a user device, such as, for example, a mobile phone or a smart phone that allow the user device to communicate with the service provider system 110. Other browser based tools and plug-in applications also may be used, such as Java, Acrobat Reader, QuickTime, or Windows Media Player, and a Flash Player (e.g., Adobe or Macromedia Flash). The applications may be resident in the processing device or loaded from a storage device. Once the applications are loaded in and/or applied to the processing device, the processing device becomes a specific machine or apparatus configured to provide a user interface, content, and services of the service provider system. That is to say a processing device programmed in a certain way is physically different from the machine without that program and its memory elements are differently arranged.

[0074] The software, applications, content, and data may be embodied permanently or temporarily in any type of machine, component, physical or virtual equipment, storage medium or device, or a propagated signal wave capable of providing instructions or data to or being interpreted by the processing device. In particular, the applications or data may be stored by one or more storage media, memories, or storage devices 202, 210 including volatile and non-volatile memories that store digital data (e.g., a read only memory (ROM), a random access memory (RAM), a flash memory, a floppy disk, a hard disk, a compact disk, a tape, a DROM, a flip-flop, a register, a buffer, an SRAM, DRAM, PROM, EPROM, OPTROM, EEPROM, NOVRAM, or RAMBUS), such that if the memory is read or accessed by the processing device, the specified steps, processes, and/or instructions are performed and/or data is accessed, processed, and/or stored. The memory may include an I/O interface, such that data and applications may be loaded and stored in the memory allowing the applications, programming, and data to be updated, deleted, changed, augmented, or otherwise manipulated. The memory may be removable, such as, for example, a card, a stick, or a disk that is inserted in or removed from the user device.

[0075] The communications interface 203 may exchange data and content with the service provider system 110 using various communications paths 130. The interface allows the processing device to send and receive information using the communications paths 130. The communications interface may be implemented as part of the processing device or separately to allow the processing device to communicate using the communications paths 130. The communications interface may include two or more types of interfaces, including interfaces for different types of hardware and/or software to interact with different types of communications media and protocols and to translate information/data into a format that may be used by the processing device. Similarly, the interface may translate information/data received from the processing device to a format that may be transmitted to the service provider system 110 via a communications path 130.

[0076] The communications paths 130 may be configured to send and receive signals (e.g., electrical, electromagnetic, or optical) that convey or carry data streams representing various types of analog and/or digital data including content for presentation to a user. For example, the communications paths 130 may be implemented using various communications media and one or more networks comprising one or more network devices (e.g., network interface cards, fiber media converter, servers, routers, switches, hubs, bridges, repeaters, blades, processors, and storage devices). The one or more networks may include a local area network (LAN), a wide area network (WAN), Ethernet, a global area network (GAN), a plain old telephone service (POTS) network, a digital subscriber line (DSL) network, an integrated services digital network (ISDN), a synchronous optical network (SONNET)/SDH, Passive and Active Optical Newtorks (PON or AON), a packet switched network, V.92 telephone network modems, IRDA, USB, Firewire, EIA RS-232, EIA-422, EIA-423, RS-449, RS-485, ITU, T1 and other T-carrier links, and E1 and other E-carrier links, varieties of 802.11, GSM Um radio interface, Bluetooth, IEEE 802.11x Wi-Fi, TransferJet, Etherloop, ARINC 818 Avionics Digital Video Bus, G.hn/G.9960, or a combination of two or more of these networks.

[0077] In addition, the communications paths 130 may include one or more wireless links (e.g., microwave, radio, and satellite) that transmit and receive electromagnetic signals, such as, for example, radio frequency, infrared, and microwave signals, to convey information/data signal using any one of a number of communications protocols, for example, communications links may include IMT-2000, such as 2G (GSM, GPRS, EDGE, EDGE Evolution, CSD, HSCSD), 2.5G, 2.75G, 3G (W-CDMA, HSPDA, HSUPA, UMTS-TDD, FOMA), 4G, and IEEE 802.11 standards such as Wi-Fi or WLAN. In one example, a communications path 130 may include the Internet or World Wide Web.

[0078] Data and content may be exchanged between the service provider system 110 and the user device 101 through the communication interface and communication paths using any one of a number of communications protocols. In particular, data may be exchanged using a protocol used for communicating data across a packet-switched internetwork using, for example, the Internet Protocol Suite, also referred to as TCP/IP. The data and content may be delivered using datagrams (or packets) from the source host to the destination host solely based on their addresses. For this purpose the Internet Protocol defines addressing methods and structures for datagram encapsulation. Examples of an Internet protocol include Internet Protocol Version 4 (IPv4) and Internet Protocol Version 6 (IPv6).

[0079] Service Provider System

[0080] The service provider system 110 facilitates communication by, organization of, and presentation of content to users in addition to providing many services. The service provider system 110 also stores and manages user associated information from the perspective of the user in a centralized location. The central location may be one physical location, such as a room, building, or campus providing the hardware components of the system. Alternatively, the central location may be virtual where services and content are provided and data is stored over a number of distributed systems and/or locations. In other words, although the service provider system is shown in FIGS. 1 and 3 as being a single entity, other configurations wherein the applications, services, content, and data are distributed both in terms of devices and geographical location are within the meaning of the service provider system 110.

[0081] In particular, the service provider system 110 implements a user interface to aggregate, consolidate, organize, and simplify a user's daily communications, into a central point for one-stop organization for communications, data, and content management.

[0082] The service provider system 110 includes one or more communications devices, processors, memories/storage devices, communications interfaces, network devices, and communications paths to store, process, manipulate, organize, consolidate, maintain, and present communications, content, and data for a user. Descriptions of communications devices, processors, memories/storage devices, software, communications interfaces, network devices, and communications paths are all described above, and so are not repeated again here.

[0083] In the example shown in FIG. 1, the service provider system 110 may include a one or more security devices 141 (e.g., firewalls), web servers 142, an application server 144, an SQL server, MySQL server, or another database system 145, and a mirror servers 148, and associated memory 150 and backup memory devices 152. It is understood, however, that the example given in FIG. 1 is for illustrative purposes only, and that different configurations, combinations of devices, and numbers of devices may be provided for any particular service provider system 110. For example, a cloud architecture also may be used to implement a service provider system 110, as described below. In addition, although only one of each server (e.g., 143, 144, 145, and 148) and associate memories 150 and 152 are shown, it will be appreciated that in actual implementation there may be banks of a number of these machines as necessary to handle the number of users, data, and traffic that a particular implementation of a service provider system 110 handles.

[0084] In one example, the web server 143 may be implemented using a Dell PowerEdge 1900 2-Socket, Quad-Core Tower Server with a Red Hat Enterprise Linux 5 operating system using an apache HTTP server programming language to provide JavaServer Pages (JSP). The web server 143 may run a FEIA to aid in login, signup, and creation of a user account, and receive information from a first time wizard run on the user device 101. The application server 144 may be implemented using a Dell PowerEdge 1900 2-Socket, Quad-Core Tower Server with a Red Hat Enterprise Linux 5 operating system using programming languages YoLinux Java, Eclipse C/C++ IDE. The application server 144 may run a contact importer, a harvester, and a maintainer in addition to providing a user interface to each system user, spawning websites, tracking data communications manipulating and organizing the data and content, providing glad management and implementing interaction, providing focusing, data searching, and interaction with application program interfaces (APIs) provided by other Internet Service Providers and websites 120, system partners 125, and implementing the various systems, methods, and processes, as described in detail below. The SQL Server 145 may be implemented using a Dell PowerEdge 1900 2-Socket, Quad-Core Tower Server with a Red Hat Enterprise Linux 5 operating system using an Oracle Database 11g Enterprise Edition for Linux (or equivalent) to maintain various databases, such as, for example, a system database (DB) to store and organize user communication, data, and content for presentation to a user through a user interface (described below). The minor SQL 148 server minors the SQL Server 145. The system DB implements a specific data structure to facilitate the aggregation, consolidation, organization for communications, data, and content management of a user and is described in greater detail below.

[0085] Although one configuration is shown in FIG. 1, others may be used. For example, other types of hardware may be used, such as various types of computer (e.g., a PC or a Macintosh) featuring any of various processors (e.g., an Intel Core, Pentium, Celeron, Server or Workstation processors) running any of several operating systems (e.g., Windows, Mac OS X, Unix, or Linux). In addition, languages such as HTML, XML, ASP, Ajax, CSS, and various other protocols may be used to link the browser and its programming using JavaScript and Flash in front-end user interface to the MySQL database back-end.

[0086] The service provider system 110 provides powerful processing services, such as matching, focusing, Glad placement, and other dynamic customization of user interfaces. The servers and databases provide a specialized data structure using W⁴ technology to organize the data stored for system users and partners. An example of the database architecture and association between data sets is described below

[0087] As shown in FIG. 3, the service provider system 110 may be hosted utilizing an accelerated cloud infrastructure 215. As shown in FIG. 3 the cloud processing network 215 includes a virtualizer network of accelerators for virtual servers. The virtualizer utilizes a Storage Domain Servers (SDS), network switchers, and a Storage Area Network (SAN) to provide a variety of server capacity and functionality that is emulated and provided as a load-balanced resource. The network 215 is connected to various servers and their corresponding data storage and databases of the service provider system 110 allowing easy access to many different servers having multiple operating systems (e.g., Unix, Linux, Windows, Mac OS, Backup). As a result, a variety of server operating systems 110 and capacity may be provided to the end user of the user devices 101. The cloud processing network 215 may be part of the service provider system 110 or hosted by a third party.

[0088] The accelerators provide virtualized servers (8+ cores, 32+ GB RAM) with vast amounts of NAS storage. The accelerators are deployed within the cloud of a fast networking and routing fabric (e.g., Force 10), and efficient hardware load balancers (e.g., F5 Networks). Various applications, such as Apache, Nginx, MySQL, PHP, Ruby on Rails, and JAVA are preinstalled.

[0089] The Accelerators use full root access to provide control of setup and security configurations. The configuration provides accelerators that deliver massive scalability, both vertical and horizontal. For example, on the vertical scale the accelerators come in sizes ranging from ¼ GB of Ram up to 32 GB of RAM. On the horizontal scale, application-layer accelerators may be added that use hardware load balancing to support potentially hundreds of nodes.

[0090] Database Architecture

[0091] In order to help system users organize the user data and communications, the service provider system organizes the user data according to a specific system data architecture to facilitate organization of user communications, content, and data. Most conventional computer software is designed and built by computer programmers based on the following metaphors: a command line (e.g., Unix, Linux, DOS) where the user must memorize and type commands; a desktop (e.g., a window based interface with a pointing device such as a mouse where a user manipulates objects appearing in a window); a browser that provides interface tools, such as links, multiple pages, roll-overs, drop down menus, to manipulate the finding and presentation of content.

[0092] Additionally, these metaphors are often broken up into several programs, sometimes called a “suite” of applications or utilities that supposedly, in total, provide most of the functionality a user needs. Examples of such programs include: a word processor, a spreadsheet, an email client, web email via a browser, greeting cards via a browser, a to-do list via browser or all-in-one utility, such as Outlook; instant messaging, via IM application, such as AIM; file exchange via browser, FTP client, or email attachments. However, the burden of managing, maintaining, and moving data from one of these applications to the next falls squarely on the shoulders of the user, which is clearly beyond the capacity of most people of the general population. For example, if a user desires to place a spreadsheet in an instant message, he may not be able to do so because of incompatibility between programs, or he may have to perform a certain sequence of steps to attach or insert a file containing the spreadsheet into the message.

[0093] Another problem is that these application delineations and metaphors are based on technology, a programmer's mind-set, and tradition. However, these metaphors are not how most people think and organize their thoughts. For example, most people do not think in terms of file-size, email address, file format, directory structure, or installed application versus online website. These are metaphors and concepts that many people have been forced to learn by necessity in order to interact with computers.

[0094] Instead, when organizing items of their daily communications and interactions people think in terms of a human metaphor, namely a combination of who, what, where, and when, for example: Who am I dealing with? What am I doing? What do I want to do? Where am I going? Where does an activity take place? How do I get there? When is it going to happen? When do I have to be there?

[0095] As a result, the service provider system 110 organizes data using a specific data structure that organizes data using the human metaphor and provides a user interface to access and manipulate the data using the human metaphor. As a result, users may intuitively interact with, manipulate, and create data without having to learn specific rules and steps based on of file-size, format, and directory structures, among others. In addition, the service provider system 110 provides a single, intuitive to manipulate interface to manage all user communications.

[0096] The service provider system 110 provides the user interface to present information according to the “human metaphor” using W⁴ technology to bring all the users information together in a single page application with no artificial fragmentation into separate applications. In addition, the W⁴ technology organizes the user data according to a specific data structure to facilitate the presentation and interaction of the data through the user interface. This structure provides easy organization and use of data in addition to automatically serving content to a user and organizing the content by focusing the content served to the user based on the user's interaction with the content presented by the user interface.

[0097] The data structure stores all user data as data items and sets of data items. A data item may be a record that includes information and/or identifiers or pointers to related data items. Each user data item is categorized primarily into one of the four categories that match the human metaphor of who, what, where, and when. FIG. 4 shows one example of the overall organization of the data items and sets within the W⁴ data structure.

[0098] Each user has a primary user data set. The primary dataset organizes a user's data according to the human metaphor. Within each data set are data divided according to the W⁴ categories: Who, What, Where, and When. Each primary data set organizes the user's data and content based on the W⁴ human metaphor. The Who dataset categorizes content regarding who the user interacts with, such as a user's contacts, friends, family. The What dataset categorizes what the user does including content regarding a user's activities, communications, shopping, and to-do items, and other happening of a user's daily life. The Where dataset categorizes information where the user is going, travels to, and has been and includes information about locations and points of interest to a user, such as addresses, information related to points of interest, and maps associated with those locations. The When dataset categorizes information about when the user is doing all these things and provides access to scheduled activities, events, appointments, and any other time sensitive data associated with the user. Each of the datasets facilitates the presentation of the user's information using strips and lozenges of the user interface (described in detail below) to allow a user to intuitively find, access, and manipulate their information. In addition, the data structure allows the system to dynamically focus content and information based on user interaction with the strips. These primary data sets are used to populate the lozenges of the user interface and the strips corresponding to their category.

[0099] The Who category includes two primary datasets: people and groups. The people dataset categorizes people data items. The group dataset categorizes multiple people data items that are associated with each other. The What category includes three primary datasets: Activities, To-Do, and Shopping. The Activities dataset includes Activity data-items. The To-Do dataset includes To-Do data-items. The Shopping dataset includes Shopping data-items. The Where category includes two primary datasets: Locations and Maps. The Locations dataset includes Location data-items. The Maps dataset includes Map data-items. The When category includes one primary dataset: Calendar. The Calendar dataset includes Calendar data-items. The primary datasets include a record which identifies data items and records in the corresponding databases: who DB, What DB, Where DB, When DB. Additional data items and records are stored and managed in the items DB, glad DB, communications DB.

[0100] The W⁴ data structure relates to the storage, use, and management of information residing in a memory and provides an efficient, flexible method of organizing stored data in a computer memory according to a human metaphor of thinking.

[0101] The memory of the service provider system 110 stores data according to a particular order or arrangement. The application programs stored in the servers use the data structures to perform specified functions given in detail below, such as providing the user interface, dragging and dropping of data items within the interface, focusing data based on user interaction, and serving content such as Glads to a user in an efficient and helpful manner not found in previous system. The W⁴ data model provides the framework for organizing and representing the data items used by application programs. This data model defines permissible data structures—organizational structures imposed upon the data used by the application programs—compatible with particular data processing systems. These data structures are the physical implementation of a data model's organization of the data. Data structures are often shared by more than one application program. Thus, the W⁴ data model capitalizes on the concept that a database is a collection of attributions, whereby information is represented in terms of its characteristics and relationships to other information. However, in this instance it is used to provide the information in way that is intuitive to most people. This data structure dictates how the application programs manage information and impose a physical organization on the data.

[0102] The W⁴ data structure also includes a number of databases, including a Who DB, a What DB, a Where DB, a When DB, a Communications DB, and an Items DB. These DBs are exemplary and other data items, records, and database organization consistent with the overall W⁴ methodology and following description also may be included. In addition, although these are shown as separate DB entities, any one, or groups, or all of these DBs may be organized in and managed by one or multiple machines and memories; however, here they are described separately here for convenience and ease of explanation.

[0103] The Who DB may include data items and records for persons, groups, and profiles, among others. The person data item includes information about individual system users and contacts of system users who are not system users. A group data item includes information about a group of users. The records and data items may indicate other data items in the Who DB or other DBs of the system.

[0104] The What DB may include data items and records for activities, to-do items, and shopping items, among others, such as buy data items (not shown). The activity data items include information about a user's daily activities. The to-do data items include information about a user's daily tasks. The shopping data items include information about a user's shopping list and items that are needed to be purchased. The records and data items may indicate other data items in the What DB or other DB of the system.

[0105] Where DB may include data items and records for locations and maps, among others. The location data items include information about a user's locations and points of interest to a user, such as addresses, information related to points of interest. The map data items include information for accessing directions and/or maps related to a user's locations. The records and data items may indicate other data items in the Where DB or other DBs of the system.

[0106] When DB includes data items and records for the user's daily event. The event data items include information about a user's scheduled activities, events, appointments, and any other time sensitive data associated with the user. The invite people data items include information about a people invited to user events. The invite group data items include information about a groups invited to user events. The records and data items may indicate other data items in the When DB or other DBs of the system.

[0107] The Communications DB includes data items and records for the user's daily communications. The Hubnote communication data items include information about a user's Hubnotes that have been sent to or received from the user's contacts. The Hubnote comment data items include information about any data items in the various DBs that has an associated comment Hubnote.

[0108] The Glad DB includes Glad data items data items and records for graphical ads that are severed to the user interface based on information in the user W⁴ categories.

[0109] Each of the DBs and are described in greater detail below.

[0110] FIG. 5 shows an example of the relations and configuration of the data structures of the Who category, people and group primary datasets, and the data items of the Who DB.

[0111] The who category includes the primary datasets of a person lozenge and group lozenge. The person lozenge dataset includes a data record including a list of identifiers or pointers, “Person Id #,” to the contacts of a user. The identifiers indicate a person data items in the Who DB related to the identifier. The Person data item includes information about a contact or the user. The person data item may include, for example, a Person Id #, a Relationship, a Activity list, a Location list, a First name, a Last name, an Email, a Password Security Question id, a Security answer, a Profile id #, a Birth date, a Creation date, a Modification date, a first Home address 1, a second Home address 2, a Home city, home state, home zipcode, a first Work address 1, a second Work address 2, a Work city, a Work state, a Work zipcode, a Home phone, a Work phone, a Mobile phone, a Fax, a Pricing id, an Expire date, and a HUBnote ID. Of course this information is representative, and the data item may include more or less than this information. Most or all data fields are populated for persons who are system users. Contacts of system users also have person data items; however, not all the information may be provided (e.g., activity list, profile id). The data items are populated through the initial login process, continued interaction with the system, or from the contact aggregator.

[0112] The group lozenge dataset includes a data record including a list of identifiers or pointers, “Group Id #,” to groups of persons of a group associated with a user. The identifiers indicate a group data items in the Who DB related to the identifier. The Group data item includes information about persons in a group. The group data item may include, for example, the Group Id #, a Group Name, and a list of identifiers “Person Id #” that indicated person data items associated with persons of the group.

[0113] The Profile data item may include a Profile Id # and a list of answers to questions about a user, user habits, and preferences. The answer may be solicited by the system, for example, during the initial user account setup procedure.

[0114] FIG. 6 shows an example of the relations and configuration of the data structures of the What category, activity, to-do and shopping primary data sets, and the data items of the What DB.

[0115] The Activity lozenge dataset includes a data record including a list of identifiers or pointers, “Activity id #,” to activity data items of an activity list associated with a user. The identifiers indicate activity data items in the What DB related to the identifier. The activity data item includes information about activities of a user. The activity data item may include, for example, an Activity Id#, a User_list, a Location list, an Activity name, a Creation date, a modification date, and a HUBnote ID identifying a hubnote in the Communication DB associated with the activity.

[0116] The Shopping lozenge dataset includes a data record including a list of identifiers or pointers, “shopping id #” to shopping items of a shopping list associated with a user. The identifiers indicate shopping data items in the What DB related to the identifier. The shopping data item includes information about shopping items of a user. The shopping data item may include, for example, a Shopping Id #, a UPC code associated with the item, an Item name, a Creation date indicating when the item was first added to the shopping list, a Modification date of when the items was modified, and a HUBnote ID identifying a Hubnote in the Communication DB associated with the shopping item.

[0117] The To-do lozenge dataset includes a data record including a list of identifiers or pointers, “To-do id #,” to To-do items of a To-do list associated with a user. The identifiers indicate To-do data items in the What DB related to the identifier. The To-do data item includes information about tasks of a user. The To-do data item may include, for example, To-Do Id #, an Item name, a Creation date, a Modification date, and a HUBnote ID identifying a Hubnote in the Communication DB associated with the to-do data item.

[0118] FIG. 7 shows an example of the relations and configuration of the data structures of the Where category, location and map primary data sets, and the data items Where DB.

[0119] The Location lozenge dataset includes a data record including a list of identifiers or pointers, “Location Id #,” to location items of a list of locations associated with a user. The identifiers indicate locations data items in the Where DB related to the identifier. The location data item includes information about locations of a user. The location data item may include, for example, a location Id #, a Location name, a User_list Activity list associated with the location, an Address, a City, a State, a Zip Code, a Creation date, a Modification date, and a HUBnote ID identifying a Hubnote in the Communication DB associated with the location data item.

[0120] FIG. 8 shows an example of the relations and configuration of the data structures of the When category, calendar primary data set, and the data items When DB.

[0121] The Calendar lozenge dataset includes a data record including a list of identifiers or pointers, “Event Id #,” to event items of a list of event associated with a user. The identifiers indicate event data items in the When DB related to the identifier. The event data item includes information about event of a user. The event data item may include, for example, an Event Id #, an Event name, an Invite People id # indicating an invite people data item, an Invite Group id # indicating an invite Group data item, an Activity id # indicating an activity data item associated with the event, an Location id # indicating a location data item associated with the event, a Start time, a Start date, an End time, an End date, Repeat rules indicating if the event is repeating or a onetime event, a Creation date, a Modification date, and a HUBnote ID identifying a Hubnote in the Communication DB associated with the location data item. The invite people data item invite may include, for example, a record of identifiers of people data items invited to an event. The Group data item may include, for example, a record of identifiers of group data items invited to an event.

System Services

[0122] In order to interact with the service provider system 110, a user needs to establish an account. The user activates the account from a user device 101 running an application allowing the user device 101 to communicate with the service provider system 110, such as a browser. A browser may include any application that communicates with a web server primarily using hypertext transfer protocols HTTP (e.g., HTTP/1.1) along with various plug-ins and tools to fetch, present, manipulate, and interact with content and/or provide access to services provided by the service provider system 110. HTTP allows the browser to submit information to servers in addition to fetching content from them. Content may be located by the browser using a uniform resource locator (URL) as an address. Many browsers also support a variety of other URL types and their corresponding protocols, such as Gopher (a hierarchical hyperlinking protocol), file transfer protocol (FTP), real-time streaming protocol (RTSP), and an SSL encrypted version of HTTP (HTTPS). Content may be provided in a hyper-text markup language (HTML) that is identified using a MIME content type. Most browsers natively support a variety of formats in addition to HTML, such as the JPEG, PNG, and GIF image formats, and can be extended to support more through the use of plugins and/or scripts. The combination of HTTP content type and URL protocol specification allows images, animations, video, sound, and streaming media to be embedded in the content. Various plug-ins and tools, such as Java, Acrobat Reader, QuickTime, or Windows Media Player, and a Flash Player (e.g., Adobe or Macromedia Flash).

[0123] The browser may include coding that interacts with the FEIA. The initial code that is run in the browser may be downloaded from the service provider system 110 (e.g., with purchase of an account) or retrieved from a storage medium (e.g., a CD promotional gift). The browser running on the client device 101 connects with the FEIA application run by the service provider system 110 web server 143 to initiate login, account activation, and provide a first-time questionnaire. During the initial account setup, the user may create a password and/or user identification (ID). In addition, the service provider system 110 may configure settings and data on the user device 101 (e.g., set cookies). The service provider system 110 also provides the user with a user profile questionnaire. FIG. 9 illustrates an example 300 of how the service provider system 110 conducts the initial user profile questionnaire.

[0124] As shown in FIG. 9, when the user login is first initiated 301, the service provider system 110 asks the user several questions to help tailor the content and services that are delivered to the user. After the initial questionnaire is completed, an edit function provided by the user interface allows the user to update their profile information at any time. After the user completes their initial registration, the user then responds to the questionnaire provided by the user interface, which may be updated or changed at any time. The questionnaire may be provided in any number of formats that allow a user to provide information to the service provider system 110. For example, the questionnaire may be a webpage that includes content, such as a series, list, or groups of questions for the user to answer. Various windows, fields, boxes, lists, or drop down menus may be provided to solicit and receive information from a user. Some examples of questions asked or information requested may include personal information 305, personal reminders 310, email contacts 320, and business information 325.

[0125] Examples of the personal information 305 may include: a user name, a zip code, a name of spouse, and the names of children. The user also may provide their address/contact data or the system can automatically provide address data.

[0126] The service provider system 110 also collects information about personal reminders 310 so the service provider system 110 may remind the user of important dates, such as, anniversaries; birthdays (e.g., spouse, kids, relatives, and friends); an unlimited number of special dates and names of those events; and reminders (e.g., such as vacation, appointments, activities, or retirement). The personal reminders may be used as a source of greeting events, as explained in further detail below.

[0127] The user also is prompted to input email addresses 320 (e.g., family, friends, business contact, and relatives, among other important contacts). The user is asked to input their user names/aliases/IDs/account numbers and passwords for any online accounts, such as on-line groups, social networking sites, or online email providers including: Yahoo!, Google, MySpace, kut, Hi5, Facebook, Friendster, Linked In, XING and Twitter. The user also is asked for any other important contact information, such as phone numbers (e.g., work, cell, and home).

[0128] Business Information 325 also may be collected by the service provider system 110, such as business zip, business email account(s), business cell phone (if different), business log-in (user name and password) for contacts and calendar.

[0129] Once this information is collected, the user information is stored in the person data item associated with the user and the profile data item 370. Information about a user's contacts are used to populate new user data items as described below.

[0130] As shown in FIG. 10, the service provider system 110 works to collect, harvest, organize, and maintain contact information through the use of a contact aggregator system 400. The contact aggregator system includes a content aggregator 401. The content aggregator includes a suite of software/applications including a contact importer 410, a contact harvester 420, and contact maintainer 425 run by one or more servers 430 of the service provider system 110 that runs applications in conjunction with maintaining the client contact DB and a one or more storage devices 440. In one example, the server 430 may be implemented using the applications server 144 and associated hard disk 150 and shadow storage 152. The server 430 communicates with the rest of the service provider system 110 through communications path 450 (e.g., a communications path 130 secure link to the web server 143 and the SQL server 145).

[0131] The contact importer 410 imports contacts from various user client devices 101 and any other accounts, software, and systems associated with the user that store user contact information. The contact importer 410 also uses various user accounts information, such as the user names, the IDs, the aliases, and the passwords gathered during the initial account set up to masquerade as the user and download the user's contact information associated with or stored by any portal and/or social networking websites that user might belong to.

[0132] Using the passwords provided by the user during account setup, the contact maintainer 410 implements an automated process to login as the user on all supported address book/contact storage accounts, such as Yahoo!, Google mail, and Outlook. Any contacts that are identified from these accounts are imported into a temporary database. All imported contacts are compared against each other, and, the data is merged, the duplicates are deleted, and a final list of contacts and their associated information is created and placed in person data items for each contact in the Who DB. Each person on the list is then automatically added to the person lozenge data record.

[0133] For each contact associated with a user's person lozenge a person data item is automatically created by the system. The person data item account stored in the person data items of the Who DB, the person data items of the Who DB may include a number of data-fields to store information regarding the contact. For example, the data fields may include a contact name, one or more email addresses, a fax number, one or more mobile phone numbers, a voice phone number, a business phone number, a home number, a home address, a business address, and various IM ID's. The contact importer 410 also captures any user avatar images when available. During the automated import process, the contact importer 410 merges the data collected from various sources and eliminates any duplicate information. For each contact the importer finds in one the user's existing contact formats, the contact importer attempts to populate as many the fields provided by the person data items of the Who DB as possible with the information available from the importation process. Any contacts that are missing information may be provided to the contact harvester 420 in an attempt to retrieve the missing information. The contact importer then writes this information stored in a temporary database to the person data items of the Who DB.

[0134] The contact harvester 420 is an application that is used to retrieve, supplement, and/or update contact information that may be incomplete, out of date, or in error. The service provider system 110 examines the person data items of the Who DB after initial setup and periodically thereafter. As part of the examination, the service provider system 110 provides the contact harvester 420 with contacts associated with non system users (i.e., user's not serviced by the service provider system 110) that have information fields that are missing information, are incomplete, or may be suspected of being incorrect or out of date. The contact harvester 420 spawns a web page for such contacts to solicit missing or information in need of updating. The web page may be hosted by the web server 143. The web page may be populated with all or a portion of the existing information for the contact stored in the person data items of the Who DB. In addition, information associated with one or more fields that are blank, incomplete, or missing may be requested or solicited. The web page may include window, boxes, fields, menus that may be used by a contact to provide the missing information in conjunction with a browser. The contact harvester 420 generates an email that is sent to the contact at one or more of the email addresses stored for the contact in the person data items of the Who DB. The email contains a link to this spawned webpage which may then be filled out by the user. To assure the contact being solicited of the authenticity of the web page and the email with the link to the webpage, a personal message from the user may be included or other information known to the contact may be provided. For example, a photo or avatar of the user and/or a portion of the user's personal information may be included with the message and/or website.

[0135] However, if the contact is a service provider system contact, then the information associated with the contact stored in the master database is copied over any fields associated with the contact in the user's database. In addition, the first time a user enters the primary email address associated with a contact, the system generates a message to both parties, such as, for example, “Do you wish to link with Carl?” and “Bob Henderson wishes to link his account with yours. Is this okay?” If both parties agree, then the contact information stored in the master database is permanently linked to each user database. As a result, whenever either user updates or changes their contact information, the information is automatically changes in the linked user's database. In addition, the users may see time marked on each other's calendars as busy and they may make schedule appointments in real-time (e.g., without the use of emails).

[0136] The contact harvester 420 also may interface with a telephony based, or web-telephony based device with voice prompts and voice recognition capability. As a result, the contact harvester 420 may get in touch with a contact at a provided phone number and use automated voice recognition technology and/or automated menus to request the missing contact information directly from the contact. This is especially helpful for tracking down contact information for contacts without valid email addresses. The automated voice system translates answers from the contact into digital data that is stored in the person data items of the Who DB. The contact harvester 420 may then provide a spawned website and email to the contact to verify the information received by the automated voice system. The contact harvester 420 provides a report to the user if the contact harvester 420 is unable to contact a user and/or determine missing information.

[0137] When the service provider system 110 spawns a custom website for a contact to fill out their contact information, all known contact information may be filled out in the spawned form. The contact is then asked to fill in any missing info or update and change information that may be incorrect. Certain items or fields having missing or incomplete information that can be looked up with high accuracy may are filled in automatically by contact harvester 420. For example, if the contact information contains an address with the word “Calgary” in the city field, the contact harvester safely fills in the State/Province field with “Alberta” and the country field with “Canada.” If the contact includes an address field of “503 Aniston Place, Apt 43,” a city field of “Salisbury,” and a State/Province field of “WI,” the contact harvester safely fills in the Zip Code/Postal Code field with 91234 and the country field with “USA.” A sample spawned webpage which may be used by a contact to fill in missing information is shown in FIG. 11.

[0138] As shown in FIG. 11, the webpage 500 may include a personal greeting 501 and a listing of the contact data stored in the person data items of the Who DB for the contact. Missing elements may include an entry field 510 for the contact to supply the missing information through use of a user input device. Check box 520 may be provided to toggle features on and off. In addition, there may be a solicitation for additional information 530 which can spawn additional web pages to supply the requested information. In addition, the webpage may include a verification 540 for the existing information. No response or a yes indication does not trigger any change; however a negative indication may spawn an additional webpage to correct and/or supplement the contact information displayed. Alternatively, the user may be able to change the information directly in the webpage by using a user input device and selecting the user information to change and change the information.

[0139] The contact maintainer 525 is an application that helps to maintain the integrity of contact information stored in the person data items of the Who DB. For example, the contact maintainer 524 keeps track of failed email deliveries associated with the user account. If the contact maintainer 525 suspects that a contact has changed their email address (thereby accounting for the failed email deliveries), the contact maintainer 525 provides the information contact to the contact harvester 520. The contact harvester 520 may then generate a spawned webpage and/or use the automated phone system to determine correct contact information and/or update the contact information in the person data items of the Who DB.

[0140] The contact maintainer 525 also scans or reviews user emails to detect key words and/or phrases, such as “my new phone number is,” “we're moving,” and “my new address is.” If such key words, phrases, or combinations of key words are detected, the contact maintainer 525 parses the text to determine if the email is a change of address/email/phone message or is otherwise updating/change information associated with contact. If the contact maintainer 525 determines with a predetermined level of confidence that the email does contain such information, the contact maintainer prompts the user with a message, for example, like this:

[0141] “Hi, we think that Cynthia Alvarez might be changing her phone number from 310.234.1234 to 818.334.4456. Select here to make this change, or select here to read the email.”

[0142] The user may then select to update the user information or make further inspection of the information to determine if the contact information should be updated. The message may be provided in any number of formats including email, instant messages, or directly through a user interface of the user device 101.

[0143] As described above, the service provider system 110 also gathers personal reminder information for users, such as contact birthdays. The contact maintainer 524 uses the personal reminder information as greeting events to automatically send greetings to contacts. Examples of greeting events include birthdays, anniversaries, and holidays, among others. The contact maintainer 525 uses the greeting event as an opportunity to periodically contact all members of the contact list. When the contact maintainer 525 determines the occurrence of a greeting event, the contact maintainer 525 sends a greeting to one or more contacts, such as “Happy New Year!” The greeting may be an email or instant message. The greeting may include a question for the contact, such as “Do you have new contact info?” If the user responds in the affirmative, the contact harvester 520 may spawn a webpage for the contact to review their stored contact information and update/change information as necessary. As a result, the greeting provides an opportunity to the contact to update their contact information and for the service provider system 110 to spread this information. More importantly, the contact maintenance is done without any additional effort or input required by the user.

[0144] FIG. 12 is an exemplary process 600 for importation of contacts by the contact importer 410. The contact importer 410 receives the contact information from the questionnaire that is temporarily stored during the initial login process 601. The service provider system 110 also determines whether there are any user devices 101 that store contact information 605. If there is a user device 101, the service provider system 110 uploads the contact info from the device and also temporarily stores the information with the contact information from the questionnaire in a temporary database 610. The service provider system 110 determines if there any remaining user devices 101, 615 and if so, uploads information from each user device 101, 610. The contact information may be uploaded using a data importer application. The application may be universal or device specific depending on how the contact data is stored by the user device.

[0145] The service provider system 110 also determines whether the user has any other accounts that store contact information (e.g., Yahoo!, Google, Myspace, and Outlook) 620. If so, the contact maintainer 410 implements an automated process to establish a connection with each account by accessing a portal or other point of entry to the account provided by the online service provider, provides the required identification information (e.g., ID, user name, alias, account number, and password) to login to the account, accesses the contact information (e.g., in an address book), and imports the contact information into the temporary database 625. Once all contact information has been imported, the contacts are compared against each other in the temporary database and the data is merged 630. If any contacts or contact information is duplicated, the excess contact information is deleted and a final list of contacts is created and placed in the person data items of the Who DB which stores all of the person data items 635.

[0146] FIG. 13 shows an exemplary process 700 for contact harvesting. The contact harvester 420 receives information associated with a contact missing information in the person data items of the Who DB 710. Using the information, a website is spawned for the contact 715. The website may be a webpage provided by the web server 143. The webpage includes an identifier for the contact, information from one or more of the fields from the person data items of the Who DB associated with the contact, information that may be missing the person data items of the Who DB, or any combination of this information.

[0147] An email also is generated and sent to non system users or a popup window is sent to system users 720. The email may include a link (e.g., a hyperlink) that may be selected by the contact using a user input device and browser. Once selected or activated, the link causes the browser to present the spawned webpage to the contact. The browser allows the contact to provide any requested or missing information to the service provider system 110. In addition, the contact can confirm (e.g., implicitly or explicitly) any of the information provided about the contact on the spawned webpage. If the information is incorrect, the contact may change the information.

[0148] The website is monitored to determine whether the contact has visited the website to provide any missing or updated information 725. If the contact has provided the requested, missing information and/or updates information, the person data items of the Who DB is updated with the information provided 730. If the website has not been visited, it may be determined whether a predetermined period of time has elapsed (e.g., 3 days) 735. If not, the system continues to monitor the website 725.

[0149] If the predetermined period of time elapses 735, the service provider system 110 determines if there is any other contact information provided by which the service provider system 110 might attempt to contact the user 740. For example, the service provider system 110 may determine if there is an additional email address to try 745. If so, the system may send another email to the determined email address with the link to the spawned website 720. As an alternative, the initial email sent to the contact 720 may be addressed to all of the email addresses that are stored for the contact negating the need to determine or try alternative email addresses.

[0150] Once all email addresses have been tried, the service provider system 110 may determine if any phone numbers are provided for the contact 750. If so, the service provider system 110 may engage an automated call service to try each number to request the missing information or to inform the contact that the user has been trying to reach them and that their contact information may not be up to date 755. The automated phone or call service may include a voice-system with voice recognition and voice synthesis (e.g., a simple “say your choice” or “yes/no” menu system) that works with any persons voice, no training needed. If the automated call service receives a voicemail of the contact, a brief message may be left for the contact indicating that the user has been trying to reach them. In addition, the service may provide the voicemail with the link (e.g., a URL) to the website or service provider system 110 to update their information. In addition, the service may leave a contact number for the user. If the contact information is updated using the automated voice system, the user may be presented with an option to overrule or verify the contact information before the person data item of the Who DB for the user is updated.

[0151] If no other contact information is attainable, the system provider system 110 may send a message or email to or otherwise notify the user that contact information associated with the contact may be bad or incomplete 760. Additionally, the user address book or contact directory may include a visual indication (such as a type face, a color, a size, or other marking) to alert the user that the contact information may be bad or incomplete to prevent the user from unknowingly continuing to use the suspect or bad contact information in their communications. As part of this process, the service provider system 110 may inquire if the user has any additional contact information for the contact 765. If the user does have additional contact information, the service provider system 110 may inquire as to the user's confidence level in the information 770. If the user's confidence is above a predetermined level, the person data item of the Who DB may be updated with the contact information provided by the user 730. If the user's confidence level is below a predetermined level, the service provider system 110 may use the information to verify the contact information by sending an email with a link to the spawned website or by using the automated phone service.

[0152] If the user does not have any additional contact information, the service provider system 110 may give the user the option to delete the contact, continue to indicate the contact information as suspect, periodically remind the user of the suspect contact info, and/or inquire if new contact information has been acquired 780.

[0153] FIG. 14 shows an exemplary process 800 for contact maintenance. The contact maintainer 435 may monitor email communications 805. It may be determined if the email is undeliverable 810. If email is returned as undeliverable 815, the contact may be provided to the contact harvester 420 to perform the harvesting process 700. It also may be determined if an email indicates new contact information 720. If the email indicates the contact has new information, the user may be prompted with a message indicating the service provider system 110 believes that one of their contacts has new contact information 825. The message may ask if the user wishes to update the contact with the new contact information 830. If so, the contact database is updated with the new contact information 835.

[0154] The service provider system 110 also may determine if there is a contact greeting event 840. If so, the system may generate a greeting event email or message (such as “Happy Birthday Fred”) and include a request for updated contact information by invoking the contact harvester 320 to create a spawned website and email with link to the spawned website 845. Alternatively, the website may be spawned, and the link to the website may be included in the greeting event email.

[0155] As a result, all of the users contact information may be centrally located, managed, a kept up-to-date, by the content aggregator relieving the user of much of the responsibility and frustration for maintaining contact information that may be spread over many different locations and address books.

[0156] As shown in FIG. 15, the service provider system 110 works to collect, harvest, organize, and maintain a user's calendar information through the use of a calendar aggregator system 900. The calendar aggregator system 900 includes a calendar aggregator 901. The calendar aggregator includes a suite 901 of software/applications including a calendar importer 910, a calendar harvester 920, and calendar maintainer 925 run by one or more servers 930 of the service provider system 110 that runs applications in conjunction with maintaining the client calendar DB and a one or more storage devices 940. In one example, the server 930 may be implemented using the applications server 144 and associated hard disk 150 and shadow storage 152. The server 930 communicates with the rest of the service provider system 110 through communications path 950 (e.g., a communications path 130 secure link to the web server 143 and the SQL server 145).

[0157] The calendar importer 910 imports calendar data from various user client devices 101 and any other accounts, software, and systems associated with the user that store user calendar data and information. The calendar importer 910 also uses various user accounts information, such as the user names, the IDs, the aliases, and the passwords gathered during the initial account set up to masquerade as the user and download the user's calendar information associated with or stored by any portal and/or social networking websites that the user might belong to.

[0158] Using the passwords provided by the user during account setup, the calendar importer 910 implements an automated process to login as the user on all supported calendar storage accounts, such as Yahoo!, Google calendar, and Outlook. Any calendar items or data that are identified from these accounts are imported into a temporary database. All imported calendar items are compared against each other, and, if possible, the data is merged, the duplicates are deleted, and a final set of calendar data calendar is created and placed in the user calendar data items of the When DB, which stores all of the user calendar information. The calendar importer 910 and its processes may be run in conjunction with the contact importer 910.

[0159] The calendar data items may include a number of data-fields to store information regarding the user's calendar. For example, the data fields may include a years, months, weeks, days, a timeline of hours and minutes during a day, and events, reminders, meetings, tasks, to-do items, shopping items, and there associated data and information. During the automated import process, the calendar importer 910 merges the data collected from various sources and eliminates any duplicate information. For each calendar the importer finds in one the user's existing calendar formats, the calendar importer 910 attempts to populate as many the fields provided by the person data items of the Who DB as possible with the information available from the importation process. The calendar importer 910 then writes this information stored in a temporary database to the calendar data items of the When DB.

[0160] The calendar harvester 920 is an application that is used to retrieve, supplement, and/or update calendar information by periodically logging into the users various calendar accounts to retrieve information and update the user's calendar information. The calendar harvester 920 is an application that is used to retrieve, supplement, and/or update calendar information by periodically checking these other calendar account databases either by accessing their data APIs, or by logging into these accounts utilizing user log on information (user name and password) provided by the user during setup. The calendar harvester has the ability to masquerade as the user, log onto their other calendar accounts, and harvest the data.

[0161] Depending on the type of access (API or masquerade) the frequency of the checking varies. With an API checking can happen very often, whereas masquerading may happen only a few times a day.

[0162] The calendar harvester reads the information from the user's other accounts, interprets that data thus converting it to a compatible format with the system, and then installs that data into the user's calendar.

[0163] The calendar manager 925 receives user input provided through the user interface to manage the user's calendar. The calendar manager provides calendar information and data to the user interface and receives use input to setup, schedule, and maintain user events. The calendar manager also has access to all system user calendars which allow to instantly providing information about a user's other contacts maintained by the service provider system 110.

[0164] In addition, to maintaining a user's contacts and calendar information, the system also manages a user's various dialogs with other users. For example, emails sent to a user account are stored by the service provider system 110 in an archive database that is associated with a user account. The archive database stores the communications in their original form (e.g., STMP). The archive database also store threads of previous user communications. The threads are chronically arranged communications between two or more individuals that have a common subject. The threads contain the actual body copy of the communication with other non-essential information removed, such as, for example, headers, signatures, boiler plate or legal disclaimers, text history, wallpaper, animations, avatars, demarcations, line or extraneous characters.

[0165] FIG. 16 shows one example 1000 the service provider system 110 processing of emails. As emails are received by the service provider system 110 (1005), the emails are stored in the archive database (1010). The address of the email sender is compared to the recipient's contact data to match the identification or name of the contact sending the email with information in the person data items of the Who DB 1020. For example, the server compares the text string in the FROM or SENDER fields with all of the contacts stored in the contact DB that are associated with a user. The service provider system determines if the user is in the contact DB 1030. The service provider system 110 scans the archive DB of all current and previous communications sent or received by the user. The service provider system 110 identifies those communications between the user and the identified contact. By examining the text history in the email (i.e., the content displayed at the bottom of emails preceded by the “>” characters) and by examining the subject line, the service provider system 110 determines whether or not the email is a response to a previous communication stored in the archive DB 1040.

[0166] If the email is a response, the service provider system determines a probability of which communication it is a response to 1045. The service provider system 110 examines the subject, text history, and key words in the list of current conversation threads database, to determine which conversational thread the communication belongs to 1050. Once a thread is determined, the service provider system 110 strips all data from the email except the actual body copy that was last typed by the contact sending the email 1055. When stripping the email, the system removes all header information, all text history, signature boxes, wallpaper, avatars, animations, legal boilerplate, demarcations, lines, and extraneous characters to leave only the body copy or new communications characters sent by the contact. The body copy is then placed as a last entry to the communications thread. The updated thread is stored and an indication is provided by the user interface using a HUBnote to provide the text of the message, as explained in further detail below 1060.

[0167] If the communications is not determined to a response a new thread is created 1065. When creating the new thread, the system includes only the actual body copy of the communication stripping all other data, as explained above. The new communication thread is stored in and an indication is provided by the user interface 1060.

User Interface

[0168] As the number of technological advances in daily communications grows, many users find themselves overwhelmed by the sheer amount of information and content available to them. In addition, many of the user devices providing this information and content have a substantial number of functions associated with them to view and manipulate this content. As the amount of content and number of functions have grown, a typical user does not use many of the functions provided because it is difficult to access or utilize the information or the functions provided are only useful to a relatively small number of users. Therefore, a new user interface is provided to facilitate user access and manipulation of content and services provided by the service provider system 110 using the W⁴ technology.

[0169] The user interface provides a primary point of interaction between the user and service provider system 110. The web server 143 provides content and services to the user through a browser operating on the user device 101. The user device 101 establishes a connection with a web server 143 of the service provider system 110 using a communications path 130. After the connection is established, the primary interface is presented as screen rendered by a browser on a display of the user device 101. The screen may be a dynamic webpage provided by the web server 143 that is supplemented by additional programs, applications, and plugins operating on the user device.

[0170] The user interface provides electronic content generated by the applications, servers, and databases of the service provider system 110. The once the use device establishes a link with the service provider system 110, the user device and system exchange data. Data is transmitted from the system 110 to the browser in a markup language used by a client application or browser resident on the user device 101 and its operating system to render the page and present the user interface screen. Data also is transmitted from the user device 101 to the system 110 to provide indications of user interaction with the user interface. The data sent to the user device may be in any markup language that may be interpreted by the client application or browser running on the user devices that is presenting the system webpage. In one application, Flash technologies may be used and AJAX technologies may be used to provide the webpage of the user interface using the hypertext markup language (HTML), the JavaScript programming language, Cascading Style Sheets (CSS) and/or the eXtensible Markup Language (XML).

[0171] In one example, data may be transferred between the service and the user device using an HTML and/or XML format to render the page. Within the data of the markup language for the page, an instant messaging protocol application may be provided. The markup language is interpreted by the browser to run/assemble the instant messaging protocol application. Once operating in the browser, the instant messaging application may be used to establish an instant message link between the client application or browser and the system server. This may be done by providing the system server with connection information (e.g., an IP address and number of the port assigned to the client user device). In addition, the client device also is provided with the connection information (e.g., an IP address and number of a port on the system server). Because the client device and server both have the IP address and port number of the other, the two devices may be considered “linked.” As a result, certain user interactions with the browser while manipulating the user interface are sent directly to, and received directly from the server in real time. The direct “link” may be used to provide certain information directly to and from the server and client. For example, any information for calendar events may be provided directly without, for example, the need for any page refresh between the browser and the server in order to display the associated information. In addition, all online system users have this link established. As a result, when one person updates their calendar to add an event, the calendar of another system user may appear to be updated almost instantly or in real time. Similarly other items inputted by on the interface, such as tick boxes may be updated in this manner.

[0172] The user interface may include one or more areas, portions, boxes, windows, scroll/slider bars, tools, menus, buttons, and tabs; however, the numbers and arrangement of these items is selected so as to not overwhelm a user with functionality. The functionality of the user interface may be accessed or activated through use of one or more user inputs of the user device 101. For example, items and content on the screen may be selected and manipulated using one or more screen position indicators or visual effects (e.g., a pointer, a cursor, a highlighting, a transparency, a color, an animation, or an effect) controlled by one or more user input devices (e.g., a key, a keyboard/pad, a touch screen/pad, a mouse, a joystick, a track ball, and a stylus) as is common in graphical user interfaces (e.g., a pointer controlled by a mouse to click and double-click to activate, select, and drag items within a window, browser, or desktop environment).

[0173] In most cases, items in lists can be: selected, clicked, or tapped to designate, activate, or expand the item; double-selected, clicked, or tapped to edit an item; dragged within a list to reprioritize the item; dragged from a window, a list, a tab, or a button and dropped to another to convert an item to another type of item or to activate a function; and a special selection process, such as holding down a specific key (e.g., the Ctrl key or shift key) to allow multiple items on a list to be selected and/or dragged.

[0174] Characters and text may be entered in specific locations (e.g., a text box or entry field) using a keyboard, a keypad, a number pad, or a virtual keyboard/keypad (e.g., provided through a touch screen).

[0175] As the user interacts with items, functions, and content presented by the user interface, the items, functions, and content may be focused based on their interaction. Further examples of the user interface and its functionality are given in greater detail below.

[0176] As pointed out above, many users find the number, type, and functionality of the many different user interfaces to be overwhelming or at a minimum burdensome. Accordingly, the user interface described herein presents content in manageable portions for a user. Each portion includes items, data, functions, and content concerning an area of interest to the user. In particular, the data and content of most interest to a user may be distilled into four basic areas of interest which govern their daily communications: who, what, when, and where. In addition, the user interface automatically focuses information provided within these areas to the information that is most likely desired by the user at any given moment. To aid the user and avoid confusion, all contacts, messages, and appointments may be color coded or otherwise visually distinguished to indicate which category they belong to (e.g., Red=Personal, Green=Family, Purple=Friends, and Blue=Business). As a result, items belonging to these groups may be shown in, bordered, highlighted or otherwise visually distinguished with these colors. Finally, because the user interface data, items, content, and functionality are provided by the service provider system 110, they may be accessed by the user using any web accessible device with a browser. As a result, the user has access to their information from virtually anywhere and because the information is presented consistently, the user does not need to re-familiarize themselves with different operations and functionality even when accessing the information from different user devices. Nor does the user have to worry about a lost or stolen device resulting in lost information or having it compromised.

[0177] FIG. 17 shows a screen map 1100 or layout of a user interface window 1101. The screen map 1100 of the user interface is implemented by the service provider system 110 in conjunction with a browser and other applications and plugins of the user device 101. Screen resolutions may be dimensions that are proportional to screen width and resolution used depending on type of display associated with the client device 110. The display also may be fully scaleable. As such, the screen dimensions and resolution shown in the figures is merely for illustration purposes only.

[0178] The user interface window 1101 is divided into three primary areas: an information bar 1105, a graphic bar 1107, and a user organizer 1109. As shown in FIG. 11, the first portion includes an information bar 1105 that may be used to present various information pertaining to a particular user, such as, for example, a user avatar 710, a user name 1112, any high-level alerts 1114 (e.g., tips or message “3 new events”), and a system logo 1117. In addition, a custom web search input field 1119 may be provided to allow a user into input information (e.g., key words) through use of an associated user input device. The input information is supplied to a search engine to perform a query and present a response in a separate browser window. Searches of the web may be performed using Google, Yahoo, AltaVista, or any other web-based search engine. However, the service provider system 110 may automatically narrow or focus the search based on the user's personal profile stored in the person data item of the user in the Who DB. In addition, the service provider system 110 may use its own propriety search engine to perform a search. Two buttons are provided, an Internet search button 1121 and a system search button 1122, to select where the search is to be performed. The search features are described in further detail below.

[0179] A second area 1107 includes a graphic bar that provides a space or window 1124 for a user photo gallery to display user photos (e.g., stored in the user database). The graphic bar also may include a products and services branding area 1126 to display advertising (i.e., glads) and logos for business clients 120 (e.g. a system sponsor). This area 1107 also may be customized or used to promote a business for a sponsored user interface. The area may include identification of the business, such as a name, symbol, or logo. Selecting the business logo causes the user interface to open an additional browser to present the user with a website or other online content associated with the business. This area 1107 of the user interface also may provide advertising content including coupons. The advertising display and glads are described in further detail below.

[0180] A third portion 1109 of the user interface provides a user organizer that organizes a user's daily communications, contacts, appointments, content and other information in several key contexts to facilitate the user's access to and manipulation of the information according to the W⁴. As shown in FIG. 11, the user organizer is divided into four general themes, contexts, or strips: a WHO strip 1131, a WHAT strip 1133, a WHERE strip 1135, and a WHEN strip 1137. Each strip provides data, content, and functionality to a user in manageable portions based on a general aspect, context, or theme. The WHO strip 1131 provides content and functionality regarding a user's contacts including people and groups of people. The WHAT strip 1133 provides content and functionality regarding a user's daily activities, communications, shopping, and to-do items, and other events of a user's daily life. The WHERE strip 1135 provides information about locations and points of interest to a user, such as addresses, points of interest, information related to points of interest, and maps associated with those locations. The WHEN strip 1137 provides access to scheduled activities, events, appointments, and any other time sensitive data associated with the user. Each of the strips also dynamically focuses content and information based on user interaction with the strips. The strips also are automated such that simple manipulation of item between and within the strips causes the system to provide certain functions and service automatically. Each of the strips, their functionality, and focusing are described in further detail below.

[0181] The information and functionality provided by each strip are accessed through manipulation of one or more lozenges provided in each of the strips. FIG. 18 shows an example 1200 of a lozenge. The lozenge 1200 is an interactive, dynamic window that provides content and functionality to a user. Each lozenge allows a user to quickly arrange and display information and functionality within the theme or context of the strip associated with the data items linked to the lozenge (e.g., person data items linked to the data set of the people lozenge). The lozenge may include one or more of the following: a title bar 1201 including an expand icon 1210 and a contract 1212 icon, a information/item area 1219, navigation aids (e.g., a scroll or slider bar) 1220 and a search/add field 1230. The area or window occupied by the lozenge 1200 within a strip expands and/or contracts based on a user request or via automatic processes. Generally the lozenges may be presented as: small, medium, large, and extra large. In addition, the size of one lozenge may automatically and reciprocally affect the size of the one or more other lozenges within a strip based on user interaction with the strips.

[0182] A small lozenge generally occupies a minimal area of a strip, for example, less than 15% of the area of a strip and provides minimal information and functionality. For example, a small lozenge may include a title bar and some additional information, such as a minimal alert or counters. A medium lozenge provides a portion of the overall content associated with a lozenge focused generally, for example, on the most used or most needed content or functionality associated with the lozenge, such as alerts and/or counters. In one example, a medium lozenge occupies approximately up to half of a strip. A large lozenge may be considered full size providing multiple ways to view data while providing all the functionality associated with the lozenge. In one example, a large lozenge occupies a majority of the strip. Finally, an extra large lozenge provides additional space with an emphasis on editing data, adding/reordering items, and viewing of additional information provided by the lozenge. In one example, the extra large lozenge occupies a space larger than a strip, for example, the space of up to three large lozenges or additional strips. The individual lozenges are described below within the context of their strips.

[0183] At the bottom of a lozenge a data search/add field 1230 (e.g., a text box) may be provided in which a user enters characters using user input device. As a user enters characters into the field, the system performs a character-by-character analysis to determined items featuring the letters the user is typing. The system displays in or next to the field any items that correspond with the characters. At any time the user may select one of the displayed items. If the user types in a character string that is not present in the database, and selects the items using a user input device (e.g., pressing ENTER), then the item is added to the database. The field may be used, for example, to add an item to the list or perform a search within the context of the lozenge.

[0184] The WHO strip 1131 includes two lozenges: people 1140 and groups 1142. The WHAT strip 1133 includes six lozenges: activities 1144, to-do 1148, shopping 1150, buy (not shown), read 1152, and send 1153. The WHERE strip 1135 includes two lozenges: locations 1160 and maps 1062. The WHEN strip 1137 includes one lozenge: dynamic calendar 1170. Expanding a lozenge causes a corresponding reduction in the size of one or more other lozenges within a strip, as explained in further detail below. Similarly, expanding a strip to accommodate an extra large lozenge, causes a correspond reduction in the size of one or more other strips. Any strips or lozenges that are shrunk may be done so in order of the oldest to the most recently used.

[0185] FIG. 19 shows examples of the WHO strip 1131 of the user interface which is used to create, maintain, and access a user's contact information. In FIG. 19 the reciprocal relationship between a small, a medium, and a large people and a small, a medium, and a large groups lozenge is shown.

[0186] The small people lozenge 1301 includes a title bar “People.”

[0187] The medium people lozenge 1305 includes a list 1307 of a subset of a user contacts. In one example, the medium lozenge includes a list of the most popular and/or the contacts most recently communicated with. The list of contacts may include a visual indicator and label, such as stars and the word popular (not shown). The list 1307 may include up to ten contacts; however, other numbers of contacts may be provided. While connected to the service provider system 110, the web server 143 in conjunction with the applications server 144 monitors the user's interaction with the user interface to populate the list with the most relevant contacts of interest to user. The medium people lozenge 1305 also includes a search/add data entry field 1230. The search/add field 1320 may be used to search for a contact within the user's contact database. As a user enters characters within the field, the system automatically provide a list of contacts (not shown) matching those letters typed by the user. The user may select any contact from the list at any time or continue adding characters. If a contact entered in the field is not in the database, the system asks the user if they wish to add the contact to the database.

[0188] The large people lozenge 1310 includes a configurable list 1312 of a user's contacts. A navigation aid 1220 (e.g., a scroll bar or slider) may be provided for use in conjunction with a user input device to configure, manipulate, and/or sort the contacts displayed by the list 1312. For example, the configurable contact list 1312 may be sorted by: recently accessed contacts, a first name, a last name, those contacts with whom a user is currently communicating, those contacts with whom a user has planned events, appointments or activities on the calendar, those contacts for whom a user has extended an invitation, those contacts with whom a user owes a response to a message, a specific letter in a contact name, and those contacts in order of proximity to a location selected on or inputted to the “Where” strip. The desired sort option may be selected from a menu or corresponding input (e.g., a button or check box). If there are more names in a list than may be displayed within the area provided by the people lozenge, a navigation aid (e.g., a scroll bar, a slider bar, direction arrow keys, grab and move pointer, or a pointing device) may be used to navigate through or see the remaining portion of the list. Items within the list also may be rearranged by a user selecting a name with a user input device and dragging the name within the list. The large people lozenge 1310 also includes a search/add field 1230.

[0189] The extra large people lozenge 1315 includes a full list 1320 of all user contacts with a navigation aid 1220 (e.g., scroll or slider bar) that may be sorted by: a contact first name and a contact last name. In addition, inputs (not shown) may be provided to jump to a specific letter of a contact's name in the list. A number of fields of data for each contact are also displayed. For example, fields for a contact address 1321, a contact phone number, and a contact email address may be provided for each contact. Information in the displayed fields also may be edited. The extra large people lozenge 1315 occupies roughly three times the size of a normal strip.

[0190] Four additional inputs (not shown) are provided to interact with the displayed lists of the extra large people lozenge 1315: select, edit, add, and aggro. Using the “select” input or directly selecting a name from a list using a user input device (e.g., using a mouse to single click on any contact name) causes the name to be visually indicated (e.g., highlighted, bolded, outlined, etc.). In addition, selecting a name causes the other strips to focus on or present content associated with the selected contact, as explained in further detail below. Selecting the “edit” input or a name directly from a list using a user input device (e.g., by double-clicking on the name) allows the user to update the contact information. Selecting edit provides a pop-up area (not shown) with information fields populated with a selected contact's information that is stored in the contact DB. The user may edit any of the fields and save the edited contact information. Selecting the “add” input creates a pop-area including a number of blank data fields which may be populated with a new contact's information. Selecting the “aggro” input causes the contact aggregator to verify the contact information stored for the selected contact in the contact DB.

[0191] A number of symbols and indicators (not shown) may be used in association with the names listed in the people lozenge to provide additional information to a user. For example, a tiny email envelope next to a contact name may be used to indicate, at a glance, that a new message has been received from the contact. A tiny calendar/clock icon next to a contact name may be used to indicate a new calendar event has been established for the contact. A tiny clock next to a contact name may be used to indicate that the contact aggregator is in the process of aggregating this contact's information. Colors (e.g., red, blue, purple, or green) may be used to display the contact name of the list to indicate the type of contact if the contact has been indicated to be one of personal, work, friend, or family contact.

[0192] FIG. 19 also shows examples of a small, a medium, a large, and an extra large “groups” lozenge of the WHO strip 1131. The groups lozenge allows the user to define and select groups in order to organize their communications with multiple contacts. A color (e.g., red, blue, or green) may be associated with each group name to indicate the type of group based on the types of contacts the group is composed of, such as, for example, personal, work, or family. A group name listed in black indicates a group of contacts from multiple groups. If there are more group names than space in the tab a scroll bar or slider may be provided to navigate the list.

[0193] The small groups lozenge 1330 includes a title bar “Groups.”

[0194] The medium lozenge 1335 includes a list 1337 of a subset of a user groups contacts. In one example, the medium groups lozenge 1335 includes a list of the most popular and/or the groups most recently communicated with. The list 1337 may include the names of the top ten groups; however, other numbers of groups may be provided. While connected to the service provider system 110, the web server 143 in conjunction with the applications server 144 monitors the user's interaction with the user interface to populate the list with the most relevant group names of interest to user. The medium groups lozenge 1335 also includes a search/add field 820.

[0195] The large groups lozenge 1340 includes a full list 1345 with a navigation aid 1220 (e.g., a scroll bar or slider) that may be sorted by: the most recently selected group, a group name, a groups with whom the user is currently communicating with, a group with items that are on the calendar, a group that has been invited to an event, a group size (e.g., number of members), a group's creation date, and an RSVP or a not RSVP group. Any person, group, or activity may be tagged by the user as an RSVP. This means that any activity that includes the RSVP person or RSVP group must have all contacts or groups of contacts tagged as RSVP agree to attend the activity before the service provider system 110 identifies the activity as booked. If a person, a group, or an activity is not so tagged, then the activity may be booked regardless of how many invitees agree to attend. The large groups lozenge 1340 also includes a search/add field 1230.

[0196] The extra large groups lozenge 1350 includes a full list of all groups names 1355 associated with the user and a navigation aid 1220. For each group a list of contacts 1357 in the group is provided. In addition, a number of fields associated with each group may be presented, such as, for example, a first name, a last name, an email address, an address (e.g., house number and street name) 1358, a city, a state/province, a zip code/postal code, a country, a home land line phone number, a mobile phone number, a work land line phone number, a relationship to the user (e.g., friend, family, or business), and a RSVP flag (either yes or no). All fields may be selected and edited by the user. Five additional inputs (not shown) are provided on extra large groups lozenge 1350: select, edit, create a group, add a person, and aggro. Using the “select” input or directly selecting a group name from the list using a user input device (e.g., using a mouse to single click on any group name) displays the names of all contacts within the group (e.g., highlighted, bolded, outlined, etc.). In addition, selecting a group name causes the other strips to focus on or present content associated with the selected group. Focusing is described in further detail below. Selecting the “edit” input or a group name directly from the list using a user input device (e.g., by double-clicking on the name) allows the user to edit the contacts listed in the group. Selecting the “create a group” input allows a user to create or define a group. Selecting the input “add a person” allows the user to add a new contact to an existing group. Selecting the “agro” input causes the contact aggregator to verify the contact information of the contacts listed in the group.

[0197] A user also may create a group using the add/search field 1230. The user may type in a new group name in the field 1230 using a user input device. The new group name is then displayed in the list of groups 1337 or 1345. The user may then drag and drop one or more names of contacts from the people lozenge to the group name in the groups lozenge to automatically add those people to their groups. Similarly, a user may automatically add a new contact to any existing group by dragging a name of a contact from the people lozenge to the group name in the groups lozenge.

[0198] In addition, the size of the people and groups lozenges have a reciprocal relationship with each other. For example, when the people lozenge is small, the groups lozenge is large. When either the people or groups lozenges are medium the other lozenge also is medium. When the group lozenge is small, the people lozenge is large. When either the people or groups lozenges are extra large, the lozenge occupies the entire WHO strip 1131.

[0199] The WHAT strip 1133 provides content and functionality regarding a user's daily communications and activities. The WHAT strip 1133 helps the user manage and organize these communications and activities through use of three lozenges: activities, to-do, shopping.

[0200] As shown in FIG. 20, the activities lozenge provides a list of activities that a user frequently engages in order to help a user plan events. The activities lozenge may be small or medium. The small activities lozenge 1001 just includes a title “Lozenge.” The medium activities lozenge 1005 includes a list of activities 1007, for example, a top-ten list of activities. The top-ten list is automatically populated based on a combination of the most recently used user activities combined with activities that have been most frequently repeated. A search/add data 1230 entry field also is provided. The data entry field 1230 may be used to search through a list of a user's prior activities or add a new activity to the list. Adding a new activity causes a pop-up window to be shown with fields that the user may choose to fill to further define the activity.

[0201] In addition, the user interaction with the other lozenges affects the list of activities provided through focusing. For example, when a person or group's name is selected on the people or groups lozenge, the activities lozenge shows the top-ten activities that have been scheduled in the past with that person or group. When a location is selected from the locations lozenge, the activities lozenge is populated with up to ten activities that have most frequently occurred at or in the vicinity of the location. When a calendar date is selected, the activities lozenge is populated by the most common activities that occur on that date. For example, if a user selects Sunday morning, “Go to Church” might appear in the activities list. If the user selects the evening of February 14th, then “Valentines Day Dinner” may appear in activities list. If a user selects their own name from the people lozenge, then the activities lozenge is populated with the top ten activities attended by the user. A user may select an activity from the list 1407 with a user input device, and drag the activities onto the calendar lozenge to a particular day and/or time to create a calendar event for that activity, as explained in further detail below.

[0202] FIG. 20 also shows an example of a small, a large, and an extra large a To-Do lozenge. The To-Do lozenge helps keep of list of items that a user wants to complete and keep track or be reminded of.

[0203] The small To-Do lozenge 1410 just includes the title “To-Do.” The medium To-Do lozenge 1415 includes a list of up to the ten oldest To-Do items 1417. Each To-Do item on the list 1417 may include a user selectable input to indicate completion of the item, such as a check or tick box. Using a user input device the user may select the input to cause a visual mark to appear in the box (e.g., a check mark or x) to indicate that an item has been completed. In addition, the marked item may be visually distinguished (e.g., highlighted or low lighted or grayed out) moved to the end of the list and marked as “done.” A search/add data field 1230 may be provided to search for a particular To-Do item from the list and to add a new item to the To-Do list.

[0204] The large To-Do lozenge 1420 includes a complete list 1422 of all a user's To-Do items. In addition, a navigation aid 1220 is provided to navigate or scroll through the entire list if there are more items on the list than may be displayed in the space provided. A search/add data field 1230 also is provided.

[0205] The To-Do items may have associated with them information fields about chores and/or tasks that a user wishes to remember and complete, such as a name field, a description field, a start date/and or time field, a reminder field, and an indication of completion of the item (e.g., “Done” or a completion date and/or time). When open to the large or extra large lozenge, To-Do items may be created by the user directly typing a new item in the list. The To-Do list items may be re-ordered, edited, checked off by the user. Items may be reordered simply by selecting an item and dragging it to another position on the list. Each item may include a user selectable input to indicate completion of the item, such as a check box. Using a user input device the user may select the input to cause an indication to appear in the box (e.g., a check mark or x) to indicate that an items has be completed. In addition, the checked item may be visually distinguished (e.g., highlighted or low lighted or grayed out), moved to the end of the list and marked as “done.”

[0206] The extra large To-Do lozenge 1425 also includes a complete list 1426 of all To-Do items and the various information fields, such as, a completion indicator 1427, a date added 1428, a date completed 1429, and a reminder date (not shown). The items may be re-ordered, edited, checked off. The list may be sorted by: due date, reminder date, when added, letter or alphabetically, and done and/or completion date.

[0207] FIG. 20 also shows examples of the shopping lozenge. The shopping lozenge may be used to keep track of all items to be purchased by a user. FIG. 20 shows a small, a medium, a large, and an extra large shopping lozenge. The small shopping lozenge 1430 just includes the title “Shopping.” The medium shopping lozenge 1432 includes a list 1434 of up to ten oldest shopping or highest priority shopping items. Each shopping item on the list 1434 may include a user selectable input (e.g., a check or tick box) to indicate the item has been purchased. Using a user input device the user may select the input to cause a visual mark to appear in the box (e.g., a check mark or x) to indicate that an item has been purchased. In addition, the marked item may be visually distinguished (e.g., highlighted or low lighted or grayed out) moved to the end of the list and/or removed. A search/add data field 1230 may be provided to search for a particular shopping item from the list and to add a new item to the list.

[0208] The large shopping lozenge 1440 includes a complete list 1442 of all a user's shopping items. The complete shopping list 1442 may be re-ordered, edited, checked off. Items may be reordered simply by selecting an item and dragging it to another position on the list. Each item may include a user selectable input to indicate purchase of an item, such as a check box. Using a user input device the user may select the input to cause an indication to appear in the box (e.g., a check mark or x) to indicate that an items has been purchased. Alternatively, purchased items may be removed from the list. In addition, a navigation aid 1230 is provided to navigate or scroll through the entire list if there are more items on the list than may be displayed in the space provided. A search/add data field 1230 also is provided to add items or items may be added by directly typing them in the list.

[0209] The extra large shopping lozenge 1443 also includes a complete list 1445 of all shopping items in addition to various information fields, such as, a user selectable input to indicate purchase of an item 1446, a description 1447, a date added, a date purchased, and an amount 1449. Shopping items may be created and added to the shopping list by the user directly typing a new item in the list. The items may be re-ordered, edited, checked off. The list may be sorted by: description, date purchased, amount, date added, and by letter or alphabetically.

[0210] As shown in FIG. 21, selecting any thread or message indicator from the user interface with a user input device (e.g., using a cursor or pointer or highlighted area controlled by a mouse, keypad/board, pointing device, touch-screen/pad to select the thread indicator) opens the thread in a popup window 1600 for viewing by the user. The window 1600 may include an informational area 1601 and a message area 1602. The informational area 1601 includes the type of message (e.g., personal, business, group) (not shown), the message thread identifier 1605, a start time of the message thread (not shown), and a time of last response (not shown). The message area 1602 includes an area 1610 (e.g., a rounded box) at the top of the message thread 1611 where the user may enter or type their response to the latest received message 1612. Below the box is the text of each piece of the message thread 1611 and an indicator 1615 of whom the piece text of the thread was generated by. A message type/link icon 1620 may be provided in the window next to each received text which notifies the user which account or media type (e.g., POP3 work, POP3 home, virtual fax, IM, SMS, site specific email, etc.) that was used to send the text associated with the message. Selecting the icon 1620 with a user input device opens another window (not shown) to display the original message in its full original format.

[0211] The WHAT strip 1133 also may include a buy lozenge as shown in FIG. 22. The buy lozenge may be small, medium, large or extra large. The WHAT strip 1133 also may include a buy lozenge. FIG. 17 shows examples of the small, medium, large or extra large buy lozenge. The small buy lozenge 1701 just includes the title “buy.” The user can drag any item to the buy lozenge to instruct the service provider system 110 to purchase the item. In most instances the item dragged is a shopping list item or glad. The medium buy lozenge 1710 includes a list 1715 of the top five items that the system is currently trying to buy for a user. The large buy lozenge 1720 includes a complete list 1725 of all items being purchased by the system. The extra large buy lozenge 1730 provides a complete list 1733 of all items being purchased by the system. If there are more items that can be displayed, a navigation aid 1220 is provided. A description area 1735 provides information 1740 about a selected item 1745 from the list. The information may include a name, delivery date, delivery location, total price, account payment was made by. In addition, a change buying preferences button 1750 is provided to access various fields that store user preferences allowing a user to specify price ranges for products, payment information, delivery addresses and other instructions pertinent to making a purchase.

[0212] The personal profile allows a user to specify specific items and types of items the service provider system 110 may automatically buy for the user. The user may specify what price ranges (e.g., a maximum, a minimum or both) that are okay for the service provider system to user in determining whether to make a purchase. The user profile buy information may include payment information, such as credit card, debit card, paypal, online banking information, a single purchase spending limit, a monthly purchase spending limit, and a card balance limit. The user also may specify shipping preferences, such as carrier preference (e.g., UPS, Fed-X, USPS, etc.), transit preference (e.g., overnight, 2 day, “slow and cheap”), shipping address, special shipping instructions (e.g., doorbell inoperative), and instant delivery preferences.

[0213] The buy lozenge may be withheld or not appear on the WHAT strip 1133 until a user provides their user buy information. Once set up, the user can drag any item to the buy lozenge to instruct the service provider system to purchase item. For example, a user has a To-Do item that identifies “Replace flapper valve.” The user drags the item to the BUY button. The service provider system 110 determines the best price available online for a toilet flapper valve, orders it using the provided customer buy information, and places an item or event on the user's calendar with the expected arrival date.

[0214] In another example, the user has an item, or items on the shopping list that they are unable to find time to buy, or would prefer not go shopping for the item at this time. The user drags the entire shopping list, or individual items to the BUY button, and the service provider system then buys those items for the user. In another example, a user has a calendar appointment, such as BBQ. In this example the user drags that item to BUY causing the service provider system 110 to look up a user profile and determine a user's identified foods associated with an event, such as a BBQ. The service provider system 110 then purchases the user's identified BBQ foods. Similarly, a calendar appointment “ski trip” causes the service provider system 110 to book transportation (flight from local air port to destination), lodging (e.g., hotel for nights specified by trip event in calendar), and activities (e.g., advance purchase of lift tickets for closest ski resort). In yet another example, the user drags a contact name onto the BUY button. The service provider system 110 identifies any dates, events, or activities associated with the contact (e.g., birthday, Christmas, retirement party). The service provider system 110 may purchase a gift for the specified contact. If the contact is a user of the service provider system 110, the system may use receiver's profile in determining a suitable gift.

[0215] The WHERE strip 1135 provides information above a user's favorite places (e.g., restaurants), locations, destinations, addresses, and other information such as maps and navigation aids. The user may look at or create instant maps to link any locations together and/or receive point-to-point directions. The WHERE strip 1135 includes two lozenges: maps and location. FIG. 23 shows examples of small, medium, large and extra large maps and locations lozenges.

[0216] The locations lozenge includes locations of interest to a user. The small locations lozenge 1801 just includes a title “locations.” The medium locations lozenge 14805 includes a short locations list 1810 of up to ten locations that may be interest to a user at any particular moment. Examples of locations: may be restaurants, businesses the user frequents (stores, malls, markets), contact's address, institutions frequented by the user (schools, DMV, church, parks). In particular, the service provider system 110 focus the locations provided in the list 1810 based on the user's interaction with the other lozenges of the user interface. For example, when the user selects a contact from the people lozenge, the list 1810 is populated with the “Top Ten” locations associated with that person. When a user selects a group from the group lozenge, the list is populated with the “Top Ten” locations associated with that group. When an activity from the activities lozenge is selected, the list 1810 is populated with the “Top Ten” locations associated with that activity. When any time and date in the calendar is selected, the list 1810 is populated with the “Top Ten” locations associated with that day at that time. The medium locations lozenge 1801 also includes a search/add data entry field 1230. The search/add field 1230 may be used to search for a location within the user's database of locations associated with the user. As a user enters characters within the field, the system automatically provide a list of locations (not shown) matching those letters typed by the user. The user may select any location from the list at any time or continue adding characters. If a location entered in the field 1230 is not in the database, the service provider system 110 asks the user if they wish to add the location to the database. If so, the system saves the location in a database of locations associated with the user.

[0217] The large location lozenge 1815 includes a complete list of user locations 1817. If there are more locations than may be displayed in area provided by the lozenge, a navigation aid 1220 (e.g., a scroll bar, a slider bar, direction arrow keys, grab and move pointer, or a pointing device) may be used to navigate through or see the remaining portion of the list. In addition, search/add field 1230 may be provided to search for or add a location.

[0218] FIG. 23 also shows the maps lozenge. The maps lozenge provides an easy to use interface to allow a user to search for and find information about a location.

[0219] The small maps lozenge 1825 just includes a title “locations.” The medium maps lozenge 1830 includes small map window 1835 for a selected location. An address 1837 for the location also may be displayed along with several inputs (not shown), such as print directions, send to mobile device, and share location.

[0220] The large maps lozenge 1840 also includes a map window 1835, a location address area 1837, user inputs 1839, and a custom finder 1850. The extra large maps lozenge 1855 has the same functionality as the large map lozenge but includes a larger map window 1835 and a driving directions window.

[0221] The map window 1835 shows a map of a location. The maps lozenge location is focused based on a person selected from the people lozenge or an activity selected from the activities lozenge, or as a result of selection a location or using the input field 1230 to look up an address on the locations lozenge. The map displayed by the map window 1835 may be scalable to zoom in and out from a birds-eye-view using a user input device. For example, user inputs (not shown) neighborhood, city, county, state, and region may be provided to adjust the area displayed by the map, a slider bar may be selected to zoom in and out, or buttons 1860 may be selected to increase or decrease the scale of the map. In addition, the user input device may be used to control the zoom feature (e.g., a scroll wheel provided on a mouse). The map may include an indicator of the location within the context of the map.

[0222] Using a screen position indicator (e.g., a cursor or a pointer) in conjunction with a user input device (e.g., a key pad/board/buttons or a mouse) or using input directly from a user input device (e.g., a stylus or finger touching a touch screen) the user may select a point on the map. Maintaining selection on the map, the user may manipulate the position indicator or stylus in along one or two axis to draw a box or rectangle on the map. After drawing the box, the system automatically populates the area outlined by the box with information and/or indicators of all contacts and/or events that have addresses stored by the system databases that correspond to the location on the map within the user drawn box. Position of a cursor or pointer on the indicators causes a pop address (not shown) to appear associated with the indicator.

[0223] The maps lozenge includes several user selectable inputs 1937: directions to this location, find near this location, and transfer data to GPS/Smartphone. Selecting directions to this location provides directions to the selected location from a current location of the user (as determined from the user database or GPS data provided by the user device 101). Additionally, the user may provide a start location to manually configure a desired route.

[0224] The find near this location inputs include a dynamic list of a number of inputs that are most likely to be desired by a user viewing the location information. The service provider system may determine the dynamic list based on data stored in the user profile (e.g., favorites and dislikes provided by the user) and/or empirical information of data found most useful by users. For example, the inputs fuel stations, restaurants, and WIFI hotspots may be selected. Selecting any one of the inputs causes a visual indicator to appear on the map of the locations associated with the selected input. Placing a cursor, a pointer, or other user controllable selection mark over the indicator causes a small popup to display in association with the indicator giving more details and a dynamic hyperlink to a webpage for the entity represented by the indicator. In addition, selecting the indicator allows the user to obtain directions to the address associated with the displayed entity.

[0225] The transfer data to GPS/SMART phone input allows a user to transfer information, such as directions or files stored by the service provider system 110 to a user's mobile device. As a result, the user may access the directions or files using the mobile device.

[0226] The custom map finder 1850 provides a window that includes a number of inputs 1866 that may be selected by the user to populate the map with information. The service provider system 110 automatically populates the list with inputs based on the user's profile and interaction with the system. The list shown in the example of FIG. 18 includes inputs for Mexican food, pizza, Ford parts, and Art Theatres. Selection of in input, for example, fuel stations, causes the map to display indicators for fuel stations within the displayed area of the map window. The list of inputs is dynamic and is automatically populated at any particular time by the system to display those inputs to be of most use to a user. For example, the system may use time of day (e.g., lunch time or diner time) to display inputs for food choices based on the user profile stored in the system DB. Other inputs may be chosen based on information provided by the user questionnaire and user profile stored in the database, for example, indicated interests and hobbies of the user. The system may also search a user's upcoming events to populate the list with inputs. For example, if a task on the To-Do list includes “Get oil changed for Car” the dynamic list may be populated with the input service stations. If the user has an event scheduled, the list may provide an input “hotels” to suggest places to stay based on the event location.

[0227] The search/add window 1230 may be provided to allow a user to manually enter in a location, name, contact, or business using a user input device. The input is provided to the system (e.g., by selecting an enter button or selecting and icon such as a magnifying glass). The system performs a search based on the input information and displays a result. The user selects an item from the list. The address is then displayed as the location and the map is automatically adjusted to display the location based on the selection.

[0228] The map lozenge also may use APIs to connect with online map and direction service providers, such as Google and Mapquest. The service provider system opens up point-to-point directions for display in the Map Lozenge to any upcoming event that is opened. If the event suggests a type of event, but not a specific location, the service provider system uses the Google Maps API to find nearby choices, such as: User types in “Mexican food” in an event and the service provider system sends “Mexican food” and the user's zip code stored in the person data item or zip code for a location of the event to the Google Maps API. The Google Maps API returns a list of three nearby restaurants. The service provider system presents these choices in the Glad area with a map or directions in the map lozenge.

[0229] The WHEN strip 1137 keeps track of time sensitive or related information for the user. The WHEN strip 1137 includes a single lozenge: a calendar lozenge. The calendar lozenge displays information for a user including indicators, identifiers, and data for all activities, to-do items, appointments, and other data items having a time based element that the system 110 tracks for the user to allow a user to manage and organize their daily events. The size of the days and weeks dynamical adjust based on user interaction with the calendar lozenge, as explained in further detail below. The calendar lozenge may be large and extra large. FIG. 24 shows an example of the large calendar lozenge 1901. The large calendar lozenge 1901 provides an agenda area 1910 and a mini calendar 1915. The agenda area 1910 shows a list of the user's next ten events. The mini calendar is a smaller calendar that shows busy and free times but no details. The large calendar is two columns wide.

[0230] FIG. 25 shows the extra large calendar lozenge 2001. The extra large calendar lozenge 1901 is approximately three columns wide. The extra large calendar lozenge 2001 includes a calendar indication days of the week (e.g., Sunday-Saturday) and days of the month (e.g., 1-28, 1-29, 1-30, and 1-31). The calendar also includes an information bar 2015. The information bar 2015 includes an indicator of the month 2017, the year 2019, a today button 2020, and inputs 2025 personal, family, friends, and business to control display of items within the calendar to present events associated with a selected input. The month indicator 2017 displays the month (e.g., May) currently displayed by the calendar. The month may be changed by selecting the arrow inputs 2027 to either side of the month indicator 2017 to move to the next or previous month from the month displayed. The year indicator may be selected to change the year displayed. Additional inputs week view 2030 may be used to adjust the size of any week displayed, as described below. One or more the inputs 2025 may be selected at anytime to toggle the display of events associated with the selected event category (e.g., personal, family, friends, and business). For example, selecting personal and family causes the calendar to display user events of type personal and family. Unselecting an input removes those corresponding events. In this example, unselecting family causes all events of family type to be removed leaving only personal events displayed.

[0231] Within each day displayed on the calendar are indicators for any calendar events stored by the system associated with that date for a user. As shown in FIG. 25, the calendar is focused on personal calendar events of the user. The calendar events may include To-do items or reminders (e.g., 7 am May 1^st “walk the dog”), shopping items (not shown), activities (e.g., 8 pm May 16^th “Bowling League” and “Ski Trip”), and appointments, seminars, engagement, and meetings (e.g., 4 PM may 3^rd “BBQ” and “Management Retreat”), and coupons and/or advertisements from the glad bar (not shown).

[0232] The user may create an event by selecting an item from any lozenge with a user input device and dragging the item from the originating lozenge to a date and/or time within the calendar lozenge. For example, a user can drag a name from the people or the group lozenge, an activity from the activities lozenge, a to-do item form the to-do lozenge, an email from the read lozenge, a shopping item from the shopping lozenge, and address from the maps lozenge, a location from the locations lozenge, to a calendar date to create an event. For example, the user may select contacts “Bob”, “Cindy”, and “Jennifer” from the people lozenge, “Ski Trip” from the activities lozenge, and “Big Bear” from the locations lozenge, and drags them all to the Sunday May 4^th to create a ski trip calendar event 2035. A calendar event popup window with data fields is then presented to the user, as shown in FIG. 21.

[0233] FIG. 26 shows a user interface with the event popup window 2101. The window 2001 includes a number of data entry fields that are automatically populated with information corresponding to the items dragged onto the date (e.g., the people, the activity, and the location in this example). For example, the window 2101 may include the data entry fields nickname 2110, location 2120, description 2130, attendees 2133, start 2135, end 2137, and category 2140 (e.g., personal, family, friends, and business). Information missing from the data entry fields may then be supplied by the user. Once the information is supplied, the user may select the save button 2145 to stored information in the user database for the event and close the popup window. A cancel button 2150 may be used close the window and cancel the event. A calendar event also may be created by selecting a date and/or time directly from the calendar using a user input device causing the event popup window 2101 to be presented in which the user may enter information in any pertinent field and/or drag items from other lozenges onto the popup window.

[0234] A calendar event may be given a nickname (e.g., “Ski Trip) as the identifier displayed in the calendar for easy reading and/or identification by a user. The item name field may be used to automatically build a nickname. For example, if the nickname is left blank the system automatically picks the name of a lozenge item dragged to create the event. For example, if ski trip is dragged for the activity lozenge then the event nickname may default to ski trip. The nickname may be edited by the user to override any automatically generated nickname.

[0235] In another example, items directly dragged to a calendar date may automatically create an event. If a lozenge item is dragged to any date on the calendar in the month view, an event is automatically created at for noon on that date with whatever content is associated with the lozenge. For example, if Bill is dragged to June 1^st, an event nickname Bill is provided for a 1 hour meeting with Bill at noon on June 1^st. A message is sent to invite Bill. The user may select the item on the calendar to access the event and to edit or provide further details. If a lozenge item is dragged to the expanded week view or day view, then the event is scheduled for the hour time slot the item is dragged to on the calendar as a default. The hour slot is also visual highlighted or shaded to indicate the planed time of the meeting. The user may then adjust the timing of the event using a pointing user input device to select a border or portion of the highlighted region to expand or contract the highlighted area to increase or decrease, respectively, the time scheduled for the event.

[0236] The service provider system stores the calendar event information in the user database. The database has a number of associated fields, such as a general type (e.g., appointment, activity, entertainment, travel, and meeting). In addition, the fields also provide for time and date, start and end, attendees, invitees, a location, items needed, event category type (e.g., personal, friends, family, and business), among others. Any information associated with a lozenge that is dragged to create the event is populated in the fields. This information may be changed, deleted or supplemented by the user. In addition, the fields also may be customized for information solicited based on the type of event (e.g., a particular activity, such as “BBQ” may include additional information like catering, potluck, bring an item). The information requested by the fields may be filled in by entering information in the field using a user input device. In addition, further items may be dragged from lozenges to the popup window to continue to fill out the event information. For example, additional names may be dragged from the people lozenge, a location from the location lozenge, a shopping list from the shopping lozenge. In addition to the nickname, a descriptor, a description/notes, and an advertisement or coupon from the graphic/advertising bar may be provided.

[0237] All items shown in the calendar are color coded based on an event type, such as personal, family, business, and friends. In addition, inputs 2025 are provided to filter information displayed in the calendar. For example, inputs 2025 personal, business, family, friends may be provided to filter or overlay display of calendar items of the type selected or a combination thereof. One, several, or all of the inputs 2025 may be selected at any time. Color coded identifiers for each calendar event are shown on their respective days. If there are more identifiers than may be shown in the space provided, the identifiers shown may be filtered. For example, a priority (such as importance, time of day, next occurring, events requiring user action or providing updated information or alerts) or the types of events shown (e.g., family, friends, business, personal), or a combination thereof may be used to filter the information presented. In addition, if sufficient space is unavailable the events displayed may be periodically rotated.

[0238] The service provider system 110 maintains calendar data for each system user. As a result, the calendar may be used to show data from other calendars which may be useful in planning events, such as meetings. For example, selecting the identifier for a system user “Frank” from a user's people lozenge causes the calendar 2001 to change to the calendar shown in FIG. 27. As shown in FIG. 22, the calendar 2201 now includes indications 2205 of periods of occupied time for which Frank has events scheduled. This is very useful for user's trying to schedule meeting. For example, looking at the calendar 2201, the user may determine the morning of May 17^th, Frank is unavailable to have a meeting. Holding a cursor/pointer over the indications 2105 causes a popup indication of the exact time period when in the month view shown in FIG. 27.

[0239] In addition, event categories also may be used to filter/display information. For example, FIG. 28 shows the user has selected the input 2025 family to display calendar 2101. As shown, the events walk the dog, management retreat, and bowling league have been removed, family event “ski trip” is shown. In addition, family members events for Jenifer 2310 and Carol 2320 are shown.

[0240] A unique feature of the calendar that it dynamically adjusts the space needed to display portions of the calendar while maintaining presentation of every day in the month displayed, as shown in FIGS. 29, 30, and 31. FIG. 29 shows a calendar lozenge with the calendar in the month view 2001. As shown, a week view input 1930 is provided for each week displayed in the month view 2001.

[0241] Selecting the week view input 2030 for the week of May 5^th though the 11^th expands the area used to display the selected week on the screen while reducing the other weeks presented by a corresponding amount, in the expanded week view as shown in FIG. 30. In the expanded week view 2501, more event identifiers may be displayed concurrently and other event details and information in addition to the event identifier (e.g., a time of event) may be presented. Additionally, segments for the hours during each expanded day or a timeline may be presented. At the same time, all other days outside the expanded week shrink to a smaller size. In this mode, the small days use color codes in combination with a number indicate events for that day. The color indicates the type of event that day and the number indicated the number of events of this type on that date.

[0242] Two additional inputs are also provided. An expand input 2510 is provided for each day in the expanded week and a month view input 2520 is provided for the expended week. Selection of the month view input 2520 causes the screen to return to the month view 12001 shown in FIG. 30.

[0243] Selection of the expand input 2610 for any day in the week causes the area for the selected day to expand with a corresponding reduction in the area of the remaining days in the expanded week as shown in FIG. 31. The expanded day view 2601 may include a time line, larger fonts, and addition information provided for each event (such as identifier, time, location, attendees, and notes). In addition, a today button 2020 is provided on all of the views (2401, 2501, and 2601) to automatically expand the calendar to the expanded day view 2601 open to the current date. The expanded day view 2601 also may include a week view input 2030 to return the week to the expanded week view 2501, and a month view input 2520 also is provided to cause the screen to return to the month view 2001 shown in FIG. 31.

Hubnotes

[0244] HUBNotes are used as a means of communication provided by the service provider system 110 between the system and the user, and the user and other users (both system and non system). Three different forms of HUBNotes include mail notes, comment notes, and system alerts. In one general concept, the HUBnotes allow the user to associate notes with any data item of the system. Because the HUBnotes are electronically created and maintained by the system, they provide a powerful way to easily communication and share information between system users, in addition to providing reminders or data about the user's data items. The user interface includes a HUBnote icon. The HUBNote icon allows all other lozenge data items to be dragged from their lozenges onto the lozenge to create a HUBNote or the user may select the icon (e.g., by double clicking using a mouse and a pointer) to cause a pop-window to appear which may then be populated by the user.

[0245] FIG. 32 shows examples of Mail HUBNote. The First HUBNote is received by a recipient Susan. The note features the HUBnotes logo at the top, and an identifier of the sender of the HUBNote (e.g., the words “From: Sam” who was the notes sender). The main body of the HUBNote includes a message (e.g., the text that Sam wrote to Susan). At the bottom of the note are user inputs (e.g., virtual buttons) that allow Susan to reply to the sender or to cancel (which closes the note).

[0246] The second HUBNote shows a pop up window that is displayed in the user interface. This example shows a fresh HUBnote that Sam intends to send to Susan. The note features the HUBnotes logo at the top. The HUBNote popup window may include a number of fields that may populated by the user. For example, the words “To:” indicate a field where the user may type or drag into the box “people” data items from the people lozenge. In this example, “Susan” has already been placed in this field. Below the “To:” field is an attachment area. The attachment area allows the user to drag data-items (e.g., “people,” “groups,” “activities,” “to-do” list items, “shopping” list items, “locations” and event items), Glads, and/or files from their user device 101.

[0247] Below the attachment area is the “note” area that allows a user to provide a message to another user. In this example, Sam has typed a textual note to Susan.

[0248] At the bottom of the note are user inputs (e.g., virtual buttons) that allow Sam to send the note or to cancel (which closes the note deleting the contents).

[0249] FIG. 33 shows an example of Alert and comment Hubnotes. The Alert note is used by the system to alert the user to happenings within the system. The Alert note includes the HUBnotes logo at the top of the note followed by a brief indication of the type of alert (e.g., the words “You're Invited”) followed by the W⁴ categories, for example, “Who” which lists the person inviting the user, “What” which names the event, in this case a Pot Luck, “Where” which lists the event location, then “When” which lists the time of the event. At the bottom of the note are user inputs (e.g., virtual buttons) that which allow the user to accept the event invitation, thus adding the event to their calendar lozenge, or to decline the event.

[0250] The comment note may be used by user to associate data or comments about data items within the lozenges. The Comment note features the HUBnotes logo at the top, then the subject of the comment, which in this example is “Jacks Roadhouse” which is a restaurant the user has visited before. Below the subject line is a text area where the user has typed in their comments about this particular restaurant. The comment note also may be generated by the system by interacting with an API to gather information to populate the note. In this case, the note may provide additional information that user may be interested in based on past interaction with data items of a similar type. At the bottom of the note are user input (e.g., virtual buttons) that allows the user to SAVE the note.

[0251] Comment notes appear in every HUBnote items detail page and may be selected therefore to enter a comment.

[0252] FIG. 34 shows an exemplary process for creating a Hubnote.

[0253] There are at least two ways that a user can open or create a HUBnote. A method may be used to automatically create the note when a user simply drags a data item (data-items, such as a person's name, activity, location, to-do list item, shopping list item, or event) to the recipient's name in the People Lozenge. This is “automatic” because the service provider system 110 automatically populates the note with the text associated with the data items and with the data item already placed in the attachment area. Another way is for the user to simply click on the HUBnote icon, which opens a blank HUBnote.

[0254] In either case, once the note is opened, the user may continue to drag items to that HUBnote as additional attachments, including GLADS, and computer file attachments.

[0255] The user may then type a text note, and click SEND which to send the note to the selected user.

[0256] The user may also drag the note, like dragging a computer window, to a Person or Group, which automatically sends that note to that/those recipients, or if the item they drag to is any other data-item, then that note becomes a comment in that items detail page.

[0257] If a note is not dragged, it may remain open on the screen as a persistent reminder similar to a physical world sticky-note.

[0258] FIG. 35 shows an exemplary process for mail note processing. HUBnotes are delivered to any recipient whether they are a system user or not. When the service provider system 110 determines the recipient is not a system user (e.g., from the person data item associated with the intended recipient), the service provider system 110 spawns a website presenting the HUBnote and creates a standard email message containing a hyperlink (e.g., a URL) embedded in the email to the spawned website. When the recipient selects the link or pastes the link into their browser, the recipient's default browser opens and presents an image of a HUBnote in virtually the identical manner as that provided to a HUBkap user sees. In order to do this HUBkap spawns a one-time-use webpage for the non-system user to communicate. The recipient can type into this spawned HUBnote, and click the SEND button of the HUBnote in the spawned website thus delivering a reply note to the original sender.

[0259] If the HUBnote recipient is a system user, then this process is much simpler. The system causes the user interface of the people data items of the people lozenge to present an indication of the HUBnote (e.g., a tiny yellow note icon) next to the sender's name in the list of people in the people lozenge. The indication may be visually distinct if it is a new note (e.g., flashing to indicate a new HUBnote). All the recipient must do is select the HUBnote from the people lozenge (e.g., by clicking on the tiny icon) then user interface presents the HUBnote appears as a pop on the user interface window. The HUBnote may then be read and responded to. The user may choose to not deal with the note and leave it on the screen as a persistent reminder like a physical sticky-note. As the HUBnotes are exchanged a running dialog is kept in the HUBnote of all or a portion of the previous messages between the users. The most recent data may be kept on top and a scroll button used to access older text, for example, in the same manner as threading described above.

[0260] Lastly, service provider system supports standard POP3 email protocols. For example, the system user in particular is Susan, so her email address in the system might be [email protected]. A friend may send her a standard POP3 email to that address. When that happens is the service provider system 110 receives that email, strips it down just to the new text (deleting all of the previous history and junk characters) and then converts that text into a HUBnote, and delivers it as above. This may be done in the manner of threading as described above.

[0261] FIG. 36 shows an example of the relations and configuration of the data structures of the HUBnote.

[0262] The HUBnote data item may include information about the HUBnote. The communication HUBnote data item may include, for example, HUBnote Id # (recipient) Invite Group id #, (recipient) Invite People id # (sender) Person id #, Text, Sent time/date, Received time/date, Read time/date, attached data-item list id#, Glad list id #, and File attachment. The hub data item list may include Data items List id # pointed to by the HUBnote and Item id #s that point to any attached data item in the databases (e.g., activities, locations, to-dos, etc). The Glad list may include a list of GLAD Id for glad data items.

[0263] The HUBnote comment may include a HUBnote Id # identifying the comment, text of the comment, and Item id # (attach to) any data item (e.g., activities, locations, to-dos, etc).

Item Dragging

[0264] Because the service provider system 110 dynamically maintains all system user data, any data item from a lozenge may be selected by a user input device and moved to another lozenge or position (e.g., dragging a selected item in one lozenge to the area of the user interface defining or occupied by a second lozenge) to cause the system to automatically perform an actions and services. This allows a user to harness the information stored by and the automation provided by the system to perform tasks for the user in a straight forward and easy manner. For example, a user may select and drag a person or a group from the people or groups lozenge to: the calendar to create an appointment or to the send lozenge to send a message to the person or group

[0265] The service provider system 110 stores the data-items as individual records stored the DB in association with the collections called lozenges. The lozenges categorize the data items for presentation in columns or strips of the user interface associated with the W4 categories. Examples of the categories, lozenges, and their associated data-items are described in detail above. The user interface also supports a collection of special icons: Help, Print, HUBnote™, and the Recycle Bin.

[0266] The user may interact with the user interface, lozenges, and data items in a number of ways. For example, any data-item may be edited by simply selecting the data item (e.g., double-clicking on it with a user input device), which causes the browser window providing the user interface to open a detail window to allow editing of the data associated with the data item. It is also possible to “move” a data-item from one lozenge to another. For single-item moves this is done by simply using a user input device to select the item and then move the item within the window presenting the user interface. For example, a user may position a mouse pointer over an item, hold down the mouse button to select or highlight the item, and move the selected item with the mouse to the new location within the user interface, and release the mouse button. This is known as a “click-and-drag.”

[0267] Only certain “moves” are allowed for data items. Any data item may be moved to the Recycle Icon in order to eventually delete it. People items may be moved to a Group item to add people to that group. Other moves are shown in Table 1 below. A shortcut that the service provider system 110 uses to allow manipulating entire Lozenge lists involves dragging the lozenge title-bar itself. Only certain “moves” of this type are allowed for Lozenge title-bars. For example, it is possible to drag the People Lozenge title-bar to the Print Icon in order to print the entire People List. In another example, it is possible to drag any Lozenge title-bar to the Recycle Icon to eventually delete the entire list. Other examples are given in Table 1 below.

[0268] “Combining” is the process of moving more than one item at a time. This is done with the following process. First a user selects an item in a lozenge with a user input device (e.g., by clicking on any item) causing that item to become visually distinct or indicated (e.g., highlighted). For example, clicking on a person in the Who lozenge causes the person's name to be highlighted. Clicking on any item in the Activity Lozenge causes that item to also become highlighted. In addition, clicking on any item in the Location Lozenge causes that item to also become highlighted. When one or more data items are highlighted, then the user may position a user input device pointer (e.g., a mouse pointer or cursor) over any of the highlighted items, provide a selection input (e.g., hold down the mouse button), and then move that collection of highlighted items with the user input pointer to the new location, and release the collection (e.g., release the mouse button). In this example, the only allowable target location would be a blank spot on the calendar.

[0269] Allowable “moves” or “combining” actions are determined by the W4 data structure. One example of the data items and corresponding rules are as follows: data-items may be moved to any container (e.g., a lozenge) or destination. Any other move is illegal. Data-items may be moved to a destination to trigger the creation of a HUBnote™ If the data-item is from the Who Category, it is either considered a destination, otherwise it's considered an attachment. Data-items moved to a container are added to other items in that container. HUBnotes™ and Calendar events are multi-type containers. HUBnotes™ may include addressees: one or more “people,” or “group” data-item(s), text (which is typed by the user when creating the note), and attachments: any data-item(s), file attachment, and a Glad. A Calendar Event may include attendees: or more “people”, or “group” data-item(s); One Activity data-item, One Location data-item, and Time and date information. If a data-item is moved or combined to a multi-type container, the service provider system 110 determines if the move is legal, and if the move is allowed, the data is moved or added.

[0270] FIGS. 37 and 38 show an example of adding a user to a group. FIG. 37 shows the user has selected “me” 2801 from the people lozenge. The selection 2801 causes the groups lozenge to focus on groups the user belongs to. FIG. 38 shows that Contact “Charles Miller” 2901 is selected from the people lozenge and dragged 2902 to the group “Biker Club” 2910. In response, the service provider system 110 automatically accesses the user database and adds an indication for “Charles Miller” to group “Biker Club.” FIG. 25 shows the “Biker Club” 2910 is selected causing the people, activities, read, and locations lozenges to focus on the biker club related items. For example, people is focused to contact in the Bike Club (e.g., Me, Charles Miller, Jeff White, and Donald Lewis), activities is focused to bike activities (e.g., biker night, charity run, poker run), the read lozenge includes message sent by Bike Club members (e.g., Next Ride, Good Mechanic, and My New Bike), and locations to bike related locations (e.g., Route 66, Piston Club, Harley Dealership, Bike world).

[0271] In another example, items directly dragged to a calendar date may automatically create an event. If a lozenge item is dragged to any date on the calendar in the month view, an event is automatically created for noon on that date with whatever content is associated with the lozenge. For example, if Bill is dragged to June 1, an event nickname Bill is provided for a 1 hour meeting with Bill at noon on June 1st. A message is sent to invite Bill. The user may select the item on the calendar to access the event and to edit or provide further details. If a lozenge item is dragged to the expanded week view or day view, then the event is scheduled for the hour time slot the item is dragged to on the calendar as a default. The hour slot is also visual highlighted or shaded to indicate the planed time of the meeting. The user may then adjust the timing of the event using a pointing user input device to select a border or portion of the highlighted region to expand or contract the highlighted area to increase or decrease, respectively, the time scheduled for the event.

[0272] Combinations of items also may be dragged and dropped as shown in FIGS. 40 and 41. For example, FIG. 40 shows a contact “Sarah Baker” 3001 is selected from the people lozenge causing the other lozenges to focus based on Sarah Baker. FIG. 31 shows the user has selected “dinner” 3101 from the activities lozenge causing the locations lozenge to focus on dinner locations. FIG. 42 shows the selection of a location “Venti Bar” 3201 from the locations lozenge. FIG. 43 show the user drags 3201 the selected items to Saturday May 10^th on the calendar lozenge. The system then automatically creates an event in the calendar for dinner at the Venti Bar with Sarah on May 10^th and displays a corresponding indicator 3401 as shown in FIG. 44. Of course, many other combinations are possible.

[0273] In another example shown in FIGS. 45-48 a user creates an event using a location. As shown in FIG. 45, the user selects themselves 3501 in the people lozenge to focus on the user. As shown in FIG. 46 the user then selects a location “McDonalds” 3601 from the locations lozenge causing the people lozenge to focus on people the user goes typically invites to McDonalds, groups which go to McDonalds, activities that take place at McDonalds, a map to a McDonalds. FIG. 47 shows the user drags 3701 the location to a date on the calendar lozenge (e.g., May 22nd). FIG. 48 shows the service provider system 110 then creates an event in the user's database for the user at McDonalds on the Thursday May 22, 2008 and displays an identifier 3801 for the event on the calendar.

[0274] Table 1 table gives some examples of other actions that may be performed by selecting items displayed in the lozenges and dragging them to other lozenges.

[0275]

	Action
Lozenge	Lozenge	Action
Help	any	any item dragged to help? or ? dragged to
		any item opens context sensitive help
Combos (after click to highlight)
who + what	when	creates cal event with those item fields
		populated
who + where	when	creates cal event with those item fields
		populated -
who + what + where	when	creates cal event with those item fields
		populated -
where + what	when	creates cal event with those item fields
		populated
Single Items
People (a person's	Groups	adds person to group
name)
People (a person's	To Do	creates to do item with text “    with
name)		<person's name>”
People (a person's	Shopping	creates empty shopping item with text ““
name)		for <person's name>””
People (a person's	Calendar	creates event that includes that person
name)	(blank area)
People (a person's	Calendar	adds person to event attendee list
name)	Appointment
People (a person's	Family	changes relationship of contact to family
name)
People (a person's	Business	changes relationship of contact to business
name)
People (a person's	Friends	changes relationship of contact to friends
name)
People (a person's	A Glad	Sends that Glad to that person via a HUBnote
name)		or an email
People (a person's	HUBnote Icon	Opens a HUBnote addressed to that person,
name)		user may type text, attach items, then send the
		note
People (title bar)	A Group	The entire contact list is added to that group
People (title bar)	Calendar	An appointment is created where all people in
	(blank area)	the contact list are invited.
People (title bar)	Calendar (an	all people in the contact list are added to the
	appointment)	invitation list.
People (title bar)	HUBnote Icon	A blank HUBnote opens addressed to all
		people in the contact list
People (title bar)	Print Icon	The entire contact list is printed
People (title bar)	Recyle Bin	Prompt “Are you sure?”, if user selects YES,
		then entire contact list is moved to the recycle
		bin.
Groups (a group	People	adds person to group
name)
Groups (a group	To Do	creates empty to do with text “    with
name)		<group name>”
Groups (a group	Shopping	creates empty shopping item with text “
name)		for <group name>”
Groups (a group	Calendar	creates event that includes that group
name)	(blank area)
Groups (a group	Calendar	adds group to event attendee list
name)	Event
Groups (a group	Appointment	Sends that Glad to that group via a HUBnote
name)		or email
Groups (a group	HUBnote Icon	Opens an HUBnote addressed to that group of
name)		people. The user my type text, attach items,
		and send the note
Groups (title bar)	Calendar	An appointment is created where all people in
	(blank area)	all the groups are invited.
Groups (title bar)	HUBnote Icon	A blank HUBnote opens addressed to all
		people in all the groups.
Groups (title bar)	Print Icon	The entire list of groups list is printed
Groups (title bar)	Recyle Bin	Prompt “Are you sure?”, if user selects YES,
		then entire Group List is moved to the recycle
		bin.
Activities (an	To Do	creates to do item with activity name
activity)
Activities (an	Calendar	creates event (calendar event name = activity)
activity)	(blank area)
Activities (an	Calendar	changes name of event to new activity
activity)	Appointment
Activity (title bar)	HUBnote Icon	A blank HUBnote opens with the activity data
		attached
Activity (title bar)	Recycle Bin	Prompt “Are you sure?”, if user selects YES,
		then entire group list is moved to the recycle
		bin.
To Do (item)	Groups	appends to do item with text “with <group
		name>”
To Do (item)	Shopping	To-Do list is moved to Shopping List
To Do (item)	Calendar	creates cal event (to do item = calendar event
	(blank area)	name)
To Do (item)	Calendar	changes name of event to new activity
	Appointment	(calendar event name = to do item)
To Do (item)	Locations	Creates to do item “go to <location name>”
To Do (item)	HUBnote Icon	a HUBnote opens with the to-do item data
		attached
To Do (title bar)	HUBnote Icon	a HUBnote opens with the to-do item data
		attached
To Do (title bar)	Recycle Bin	Prompt “Are you sure?”, if user selects YES,
		then entire to do list is moved to the recycle
		bin.
Shopping (item)	Groups	Attaches the Group to a blank HUBnote..
Shopping (item)	To Do	creates to do “go shopping for <shopping list
		item>”
Shopping (item)	Send-	Opens a requester “Who would you like to
	Discuss	discuss this Shopping List item with?”
Shopping (item)	Calendar	create cal event “go shopping for <shopping
	(blank area)	list item>”
Shopping (item)	Calendar	Changes name of event to
	Appointment	“go shopping for <shopping list item>”
Shopping (item)	HUBnote Icon	Opens a HUBnote with the shopping item
		attached, user may type in text, attach other
		items, and send the note
Shopping (title bar)	Print Icon	Prints the shopping list
Shopping (title bar)	HUBnote Icon	Opens a HUBnote with the entire shopping list
		attached, user may type in text, attach other
		items, and send the note
Shopping (title bar)	Person's Name	Opens a HUBnote to the selected person, with
		the shopping item attached, user may type in
		text, attach other items, and send the note
Shopping (title bar)	Group Name	Opens a HUBnote to the selected group with
		the shopping item attached, user may type in
		text, attach other items, and send the note
Shopping (title bar)	Recycle Bin	Prompt “Are you sure?”, if user selects YES,
		then entire shopping list is moved to the
		recycle bin.
Location (item)	Calendar	creates an event with the specified location
	blank area
Location (item)	Calendar	replaces the location in that event
	event
Location (item)	Person's Name	opens a HUBnote addressed to that person,
		with the location data attached. The user may
		type text, attach items, then send the note
Location (item)	Group Name	opens a HUBnote addressed to that group, with
		the location data attached. The user may type
		text, attach items, then send the note
Location (item)	HUBnote Icon	opens a HUBnote with the location data
		attached. The user may address the note, type
		text, attach items, then send the note
Location (title bar)	Print Icon	A list of locations is printed
Location (title bar)	Recycle Bin	Prompt “Are you sure?”, if user selects YES,
		then entire location List is moved to the
		recycle bin.
Calendar event	A person's	a HUBnote addressed to that person opens
	name	with the calendar event data attached. The user
		may type text, attach addition items and send
		the note
Calendar event	A Group	a HUBnote addressed to that group opens with
	name	the calendar event data attached. The user may
		type text, attach addition items and send the
		note
Calendar event	A blank spot	the event is moved to this new time/date
	on the
	calendar
Calendar event	Print Icon	the event and it's details are printed
Calendar event	HUBnote Icon	a HUBnote opens with the calendar event data
		attached. The user may address the note, type
		text, attach addition items and send the note
Calendar event	Recycle Bin	The event is moved to the recycle bin

Events

[0276] FIG. 49 shows an exemplary process for creating a new event using the drag-drop process. FIG. 49 shows two methods for a user to create an event: by clicking directly on a blank space on the calendar then typing in the information, or by using the Lozenge data items to avoid typing.

[0277] In a first example, the direct click method is described. In this case, the user simply clicks on any blank space on their calendar lozenge. The service provider system 110 by observing the exact click spot is able to determine the event Start Day. If the user is in the Week or Day view, then the system also may derive the Start Time because the hours are tabulated vertically. If the calendar is in Month view, there are not hourly tabulations, so use can provide the Start Time in the data field of the popup window. The service provider system may attempt to determine the correct start and end time if the user does not specify them and uses the determination as a default in the soon-to-open pop up window. In one example, the system may do this by looking in the user's DB records or the data records of all users to see what similar events or activities had previously for a start and stop time.

[0278] After the user has selected a space in the calendar, a Pop Up window opens. The user may fill in any blank fields by typing, or by dragging Lozenge items directly into the fields. The user may also replace information the computer has predetermined and filled into a field (e.g., an estimated start time). The fields may include start time, start day, end day, end time, repeating info (e.g., does the event re-occur every week, month, yearly, periodically, or a certain number of times), event name, event location, invitees, and a category (e.g., personal, family, business, and friends).

[0279] If the event is left blank (i.e., none of the fields are filled in) and the user does not input any information, then the service provider system 110 disposes of the event as not scheduled. If only the event name is entered/present, then the service provider system 110 attempts to create or tabulate the who/what/where relationship in order to facilitate future focusing actions, then the event is stored in the database and appears on the user's calendar. The information entered into the fields by the user or automatically by the system is used to population the information of the event data item stored in the When database. After the event is stored in the database, the service provider system 110 sends out invitations to all invitees, as described herein.

[0280] A user may also create an event by using the Lozenge data items. If the user clicks on any lozenge data item in “People,” “Groups,” “Activity,” and/or “Location,” the selected data item is highlighted. The “People” and “Groups” lozenge allows the highlighting of more than one data items in that lozenge. With each highlighting action the user interface performs the “Focusing” feature (described below) such that the most pertinent choices are always at the top of each lozenge facilitating user creation of the event by presenting the user with the information that is most likely.

[0281] Once the user is satisfied with the highlighted items they have selected, the user can click and hold their mouse button down on any of the highlighted items and drag all the selected items simultaneously to the calendar lozenge.

[0282] By observing the exactly click spot where the drag-and-drop operation is completed, the service provider system 110 now knows the event Start Day. If the user is in Week or Day view, then the service provider system 110 also may derive the Start Time because the hours are tabulated vertically. If the calendar is in Month view, no hourly tabulations are provided, so the service provider system 110 may obtain the information using a pop up window. The service provider system 110 may also attempt to determine the correct start and end time if the user does not specify them and the determination as a default to present in the pop up window. The service provider system 110 may do this by looking in the user data records or the data records of all users to determine what the start and stop times were or are associated with similar activities and events that have been previously scheduled.

[0283] The Pop Up window with various data fields is then presented to the user on the user interface for the user to fill out. Depending on which items the user highlighted and dragged over, one, a few, or all of the fields may be filled out in advance for the user by the service provider system 110 using information associated with the data items that were dragged over. The user may fill blank any fields by typing in the fields or by dragging Lozenge data items directly into the fields. The user also may replace information that the service provider system 110 has predetermined and populated in the fields. Example of fields are given above.

[0284] If the event is left blank (i.e., none of the fields are filled in) and the user does not input any information, then the service provider system 110 disposes of the event as not scheduled. If only the event name is entered/present, then the service provider system 110 attempts to create or tabulate the who/what/where relationship in order to facilitate future focusing actions, then the event is stored in the database and appears on the user's calendar. The information entered into the fields by the user or automatically by the system is used to population the information of the event data item stored in the When database. After the event is stored in the database, the service provider system 110 sends out invitations to all invitees, as described herein.

[0285] FIG. 50 shows an exemplary process for to add to or modify an event. Once an event is created, the user may continue to modify the information within selecting one or more data items (e.g., by double-clicking on the items) and dragging the one or more selected items to the calendar lozenge and onto the event data item in the calendar. The service provider system 110 may then automatically update the event with the data items by tabulating the who/what/where relationship in order to facilitate future focusing actions, and then the modified event is stored in the database and appears on the user's calendar. After the event is stored in the database, the service provider system 110 sends out invitations to all invitees for the modified event, as described herein.

[0286] FIG. 51 shows an exemplary process for editing an event. Once an event is created, the user may continue to modify the information within that event in one of two ways. In one example, the use may select the event data item (e.g., by double-clicking on the event) presented in the calendar lozenge itself causing the event detail window to open. The event detail window is similar to the pop up window presented when creating the event. Once the window is open, the user may type to add, edit, or delete the information in any field of the window.

[0287] The user also may drag and drop any item from the “People,” “Group,” “Activity,” or “Location” lozenge or any combination of these in a similar manner in which the event was created initially. “People” and “Group” data items may be added to the invitee list. An “Activity” data item may replace the previous activity, and a “Location” data item may replace the previous location.

[0288] If the event is left blank (i.e., none of the fields are filled in) (e.g., the deletes all information and does not input any new information), then the service provider system 110 disposes of the event as not scheduled. If only the event name is entered/present, then the service provider system 110 attempts to create or tabulate the who/what/where relationship in order to facilitate future focusing actions, then the event is stored in the database and appears on the user's calendar. The information entered into the fields by the user or automatically by the system is used to population the information of the event data item stored in the When database. After the event is stored in the database, the service provider system 110 sends out invitations to all invitees, as described herein.

[0289] FIG. 52 shows an exemplary process for managing invitations to events. The service provider system 110 examines the calendar event to determine if any of the invitees are non-system users. If any are, then the service provider system 110 spawns a special website just for invitees to accept and decline an invitation.

[0290] The service provider system 110 put together a list of the person data items corresponding to the invitees from the Who DB, and goes through each data item to send them an invitation. If that invitee is a system user, then system sends am “Alert” HUBnote which immediately queries the user to accept or decline the event. If the user is not a system user, the user receives a conventional communication (e.g., an email or an instant message) with a link to the spawned website. The link may be activated by a browser to present the spawned website. By accessing the spawned website, the invited non-system user can select accept or decline the invitation. This process continues until all invitees have been invited.

[0291] The service provider system 110 monitors responses from the invitees. As people respond, their names turn green in the event invitation. If they decline, their name turns red. If an invitation is sent via email, and the email is returned as un-sendable, then the Contact Aggregator attempts to find an alternative email address and sends an email to that address, and requests that that invitee update their information.

Focusing

[0292] The user interface also provides a unique feature called “focusing.” Focusing intuitively connects all of the interface's basic functionality and content to provide the features and the content that are generally the most useful to a user at any particular moment in time. For example, whenever a user selects an item provided by one of the four strips WHO 1131, WHAT 1133, WHERE 1135, and WHEN 1137, the other strips and lozenges automatically react by providing the user with the content and features within the context of each strip that the user may most likely desire based on the user's selection.

[0293] Whenever a user selects a contact name for a person or a group the other strips automatically adjust the information displayed based on the selection. For example, if the user selects “John Merk” in the People lozenge of the WHO strip 1131, then the Activities lozenge of the WHAT strip 1133 also displays all activities that have been previously done with John Merk. Similarly, the Calendar lozenge of the WHEN strip 1137 displays all upcoming appointments with John Merk and all events that the user is coordinating with him; and the maps lozenge of the WHERE strip 1135 displays an address and associated map for John Merk.

[0294] When a user accesses the user interface for the first time, the server initially populates the people lozenge with “Me” which is automatically highlighted as default in the initial startup of the user interface. The applications server then determines up to ten contacts from the user contact database for the highlighted name in the peoples lozenge. The server selects the contacts based on the ten most frequently used contact, the ten most recently used contacts, or a combination of both. The server uses the determined contacts to fill the contact list of the people lozenge. The applications server determines up to ten of the most used groups which include the name of the contact highlighted in the people lozenge (in the first instance it is the default “me”). The determined groups are then used to fill the group contact list of groups lozenge.

[0295] The applications server also determines up to ten of the most frequently used activities scheduled with name highlighted in the people lozenge. During an initial period of use, or if there are few activities the user has actually participated in, the system may select activities from a default list of activities based on the user profile in conjunction with the time of day, the weather, any nearby holidays, the user's location, and the time of year. The server uses the determined activities to populate the list of activities display in the activities lozenge

[0296] The applications server also may determines up to ten of the most used locations scheduled for the contact name highlighted in the people lozenge. The server uses the determined locations to populate the list of locations provided by the locations lozenge.

[0297] The applications server determines all events including the contact highlighted in the people lozenge. The server populates the calendar with the determined events including the highlighted contact and the user. If the highlighted contact is not the user (i.e., “me” is not highlighted) and the contact is a user of the service provider system 110, the calendar displays any “busy time” from that person within the calendar lozenge (e.g., black areas labeled with that person's name).

[0298] Although the list above were described as being loaded with ten data items, any number of predetermined data items may be used and the number may be determined based on the size of the window displaying the user interface. In addition, different list may have different predetermined numbers.

[0299] After the initial load the system continually monitors the user interaction with the user interface to continue to focus the information presented to user. FIGS. 52 and 53 show exemplary processes to create and tabulate the W⁴ relationships for focusing.

[0300] The service provider system 110 attempts to create the relationships between the who/what/where/when contexts to facilitate focusing actions in future. If an event had a person/group and an activity selected, then a link is formed between that activity and that person/group (if not already linked). In addition, a counter associated with the link is incremented by 1. The counter number may be stored. If an event activity and location are specified, then a link between that activity and that location is created (if not already linked), and a counter associated with the link is incremented by 1. The counter number may be stored.

[0301] The service provider system 110 uses a technique called “focusing” in order to maintain the most useful and needed data-items at the top of each lozenge. This focusing effort is affected by which items are highlighted as well.

[0302] Before any items are highlighted, the service provider system 110 maintains the order of the items in lozenges based on an additive function of: a) how often that item is used—the items most used are placed at the top of the list in order of how often they are used, b) how recently that item was used—the items most recently used are placed at the top of the list, c) If the item is a “People” data-item, and that item has an incoming HUBnote, then that person data item is placed at the top of the People Lozenge.

[0303] However, the order of items presented is changed the moment any data item in the user interface is selected (e.g., highlighted) by a user input device. Once a selection is made, the service provider system 110 automatically attempts to show items in all other lozenges that are pertinent to the highlighted item. For example, if the user highlights “Nathan” from the people lozenge, then the Activity list activities previously shared with Nathan are presented at the top of the Activity list followed by the user's most popular activities after those. This greatly facilitates the user's organization and access to great amounts of information presented by the user interface and eliminates or greatly reduces the user need to scroll through lists to find items provided by the lozenges.

[0304] One exemplary process of focusing is shown in FIG. 55. In this process, if the user highlights a People or Group, the service provider system 110 searches through linked activities between that person's name and any activity. The linked items are sorted into the Activity Lozenge from most to least linked (performed in events), then the list of the user's favorite activities are listed after that. Then that user's “busy time”—times on the calendar that they are not free are shown on the user's calendar.

[0305] If the user highlights an activity, the service provider system 110 searches through linked activities between that any person or group's name and any activity. The linked items are sorted into the People or Groups Lozenge from most to least linked (invited to events), then the list of the user's most interacted with people/groups are listed after that.

[0306] If the user highlights a location (but not a people/group), the service provider system 110 searches through linked activities between any location. The system then lists the activities in that location from most to least often in the Activity lozenge, then a separator line, then the locations most used by the user.

[0307] If the user has highlighted one or more people/group and a location, then The service provider system 110 searches through links associating those people/groups and that location, thus filling out the Activity lozenge first with Activities with those people and that location, from most to least often linked, followed by the user's most often used activities.

Widget

[0308] In addition, to a browser a resident program or application (e.g., on a desktop of the user device) called a Widget may provide services, interact with a browser application, and exchange information with the service provider system. The widget may synchronizes a service provider calendar with one or more applications, such as Outlook, serves notifications for upcoming events from the service provider, without opening a browser, display a “Mini-agenda” which presents a description of the user's next four events as text, display a “Mini to-do list,” launch a browser launch to connect with the service provider and provide a user interface, as described below. The widget may be a implemented using well designed widget application, such as a Windows Vista gadget, a Windows XP running task (taskbar icon), or a Macintosh widget, among others.

[0309] The widget may be used to aid synchronization of the user data stored by the service provider system and a user contact/calendar manger application, such as Outlook. The widget, based on a timer, or on demand, opens an application data file (e.g., the Outlook “.psd” file) stored in the storage device of the user device (e.g., a hard disk) that holds all of the application data. The widget compares the data in the file to the user data stored on a server/database of the service provider system, and provides any new data to the Service provider system.

[0310] The widget also periodically checks the service provider system server data for upcoming events of the user. Based on a user device “alerts” and “reminder” settings, a graphic and sound alert produced when a user event is a predetermined amount of time from a point in time tracked by the user device.

[0311] The widget may display a Mini-agenda without opening the browser and starting the user interface proved by the service provider system. The min agenda may display a predetermined number of the next events of a users schedule as text. For example, the widget may create a display window on the display of the user device that includes a mini-agenda showing the next four events and their dates and times. This window may be displayed even when no browser application is running.

[0312] The widget also may display a Mini to-do list. In the window, below the agenda is a lozenge title-bar marked “To-Do.” If the user selects the to-do lozenge, the agenda is replaced with the To-Do List of the user, and the agenda is reduced to a lozenge title-bar marked “Agenda.” In this manner the user may toggle between the to-do list and the mini-agenda.

[0313] The widget also may open the user interface provided by the service provider system. For example, if the user selects any portion of the window displayed by the widget, (e.g., anywhere on the agenda), the widget launches a browser, signs the user in, authenticates, or otherwise provides a connection between the service provider system and the user device to provide the user interface.

[0314] When a user selects a file of the user device and drags the file to the window presented by the widget using Windows or Mac OSX functionality, the widget launches a browser application, signs the user in, authenticates, or otherwise provides a connection between the service provider system and the user device to provide the user interface, and opens to a blank HUBnote with an indicator of the file that was dragged pre-set as an attachment to the HUBnote.

[0315] FIGS. 56 and 57 show examples of the display window created by the widget on an exemplary desktop. FIG. 56 shows the widget window with date and time and a mini agenda title lozenge and a mini agenda of three events and their times with the mini to-do lozenge minimized FIG. 57 shows the widget window with date and time and a mini agenda minimized and the mini to-do lozenge maximized

Mobile User Interface

[0316] A modified user interface may be supplied for mobile platforms, such as mobile phones, smart phones, and PDA that have limited processing power and/or screens. For example, WAP cell phones may be provided with an “Agenda” that allows them to see the upcoming four hours of appointments as a default screen. The interface may be provided with a number of inputs that are most useful to a user in this environment. For example, for appointments in the agenda the user may select an appointment and be provided with user inputs for specific actions with regard to those appointment. For example, the user may selection the options: running late, can't make it, and cancel meeting (with verification). Selection of any of these options causes an automatic message to be sent all contacts associated with the appointment indicating the user is running late, can't make it, or needs to cancel. The automated message is created by the service provider system and sent to the contacts associated with the appointment. The message may be an instant message, email, automated phone message, or an alert or popup window of a system user's user interface. The user interface also may display the user's shopping list listing the user's items. A check box or other indicator may be provided to allow the user to check items off the list. In addition, the To-Do list may be provided allowing a user to see items on the list, add items to the list, and check items off the list. Conflict resolution “alerts” and resolution System wide—12 hr email and SMS notification on event change.

[0317] In addition to the features provided for WAP cell phones, smart phones may provide the additional functionality. For example, the user's agenda may also provide action notices. The smart phone also may allow a user to reorder their To-Do List. The smart phone PDA includes the dynamic calendar. The dynamic calendar also the user to filter information via persona/family/business categories. In addition, the user may be presented with day/week views. The user may add an appointment, delete Appointment, and re-order appointments in a list.

Search Tool

[0318] FIG. 58 shows an example of an improved search tool for use with the system. The service provider system includes a lot of information that may be harnessed to facilitate user searches. As pointed out above, items within lozenges may be focused for users depending on the actions with the user interface. Similarly, user search of the web and system data may be focused. The user interface may provide a search tool. The search tool includes a word entry field 1119 to enter key words. Two inputs are provided to search the key words on the Internet 1121 and within the system 1122. In addition, any item may be dragged to the entry field 1119 to create a search term.

[0319] The user enters a search term 4001 and selects the Internet input 1121 to start a filtered Internet search. The service provider system accesses a common search term database 4005 to search 4010 for common search terms that may produce irrelevant or unwanted search results. The common term database 4005 includes a database of terms that may have common different meanings which may lead to ambiguity. For example, the term apple may be related to a fruit, a computer, a tree, bowling term, slang for drug, and a mollusk. The system determines whether the search term appears in the database 4015. If the term does not appear, the system submits the term to a search engine in its original form 4020. If the term is found in the common term database, the system searches the user profile 4021 and other db items 4022 associated with the user (e.g., the to-do list, shopping list, calendar) to see if user data provides additional information that indicates what context of the search the user actually intended 4030.

[0320] The system determines whether the user data indicates a particular meaning from among the common terms determined 4040. If the system determines a particular meaning, the system selects the modified search term 4045 and submits the modify search to the search engine 4050. For example, if user profile indicates a user is 60 year woman, shopping list includes pie crust, and has visit from arborist, terms computer company, mollusk, slang and bowling may be eliminated and a refined search of apple fruit and apple tree is provided to the search engine. Regardless of which search is performed (i.e., 4020 or 4060), the search results are converted to a system packet that appears in the appropriate lozenge which may be dragged anywhere in the system 4060.

Glads

[0321] The service provider system is able to promote marketing/advertising/sales of products and services through electronic delivery of digital media, information, and content including coupons, incentives, discounts, promotions, product information, product descriptions, product comparisons, and new product/service introductions. The marketing/advertising/sales of products and services is promoted based on user data, including user profile, history, and demographic information; timing, location, and/or activity (or any combination of these among others) about the user; and the association of the user with other system users, to provide the marketing/advertising/sales information to the user when the presentation of the digital media has a higher chance or probability of impacting a user's behavior. In addition, dynamic filters associated with the marketing/advertising/sales information may be specifically tailor by system partners to target a desired user with a degree of granularity never before possible with any online marketing system.

[0322] The digital media, information, and content used by the service provider system to promote goods and services are graphical “ads” or Glads. Glads are stored in a system Glad database and include Glad art, for presentation in the graphics bar of the user interface, and Glad filters for targeting specific users. The Glad art may include one or more of a message, an advertisement, a commercial, a description, a price, a discount, a coupon, a voucher, a ticket, a rebate, a redemption, a promotion, an offer, a slogan, a trademark, a service mark, a tag line, a company, business, or organization logo, brand, or other identification. Glad filters also include various parameters and conditions that filter the who, what, when, where of how to trigger the serving of the Glads for presentation in the products and services branding area 1126 of the user interface. As a result, Glads are provided to the system users having the most likelihood of being interested in the Glad. Glads may be created by the service provider system 110 and by system partners 125 and stored in a Glad database.

[0323] FIG. 59 illustrates an example of the information and data 4100 that may be stored in connection with a Glad in the Glad DB. Typically, a Glad many include Glad art 4101, a file type 4110, a system partner identifier 4120, an identifier 4130, a web address 4140, filter conditions 3760, display parameters 4170, and historical data 4180.

[0324] A Glad includes digital content or Glad art 4101 that is presented to users in the graphics bar 1107 of the user interface. The digital content may include one or more of a graphic, an image, a picture, a video, and an audio component stored as a digital file. Some examples of the file types of digital formats that may be used include .gif, .jpeg, and .swf; however, any digital media that may be presented by a web browser and/or plugin may be used. The digital content also may include any number of characters, colors, shapes, logos, images, animations, visual and sound effects that covey a message to promote a product, a goods, and/or a service. In addition, a trademark, a service mark, a tag line, a company, business, or organization logo, and brand may be provided. It should be noted that FIG. 59 is representational and shows information associated with a Glad, but does not necessarily correspond with the actual database structure. For example, the same Glad art may be associated with multiple and different campaigns and filter conditions. As a result, instead of storing a separate copy of Glad art for each Glad, a reference or pointer to the file location of the Glad art may stored and used to access the Glad art associated with the Glad when serving the Glad art to the user interface.

[0325] An indicator 4110 of the file type (e.g., .gif, .jpeg, and .swf) may be stored in association with the Glad to direct the system to use appropriate applications to serve the Glad to the user interface. The system partner identification 4120 (e.g., a code, a name, a number) allows the system to identify any Glads with campaigns, monitor system partner operations, and to generate reports. The Glad identifier 4130 may be used by the system to identify a Glad. A web address 4130 may be used to provide a link to a specific a website or webpage associated with the Glad. For example, the web address may be used by the user's browser to display the website based on a certain user interaction with the Glad displayed in the user interface. For example, if a user selects the Glad art displayed (e.g., double selecting, such as double clicking on the Glad art 4101 on the user graphics bar), the web address may be used to navigate a popup browser to display a webpage or other online content associated with the Glad.

[0326] The description 4150 may include information about the Glad. The description 4150 may include information about a product or a service associated with the glad, such as a name, a category, a type, a SKU, and a brand. The description also may include the type of Glad, such as an advertisement, a commercial, a promotion, a coupon, a voucher, a ticket, a rebate, or an offer. The description 4150 may include an amount, a discount, or a value associated with the glad.

[0327] A number of filter conditions 4160 are associated with the Glad for use by the system logic to identify and/or trigger Glads that a user may interested in. The filters conditions include who, what, where, and when conditions and criteria that are used for comparison to user data stored in association with the WHO, the WHAT, the WHERE, and the WHEN strips of user interface and the user profile information in addition to other data associated with the user (e.g., the weather at a user's location). The who conditions filter for groups, family and friends, and the user. The most general filter is the group filter. The group filter targets contacts based on demographics of a user group. Family and friends is more specific filter targeting individuals based on demographic for individuals having a personal relation to the user, such as family members, friends, and business associates. The most specific filter is who which targets the individual user based on individual demographics, such as information stored in the user's personal profile. For example, user personal profile information that may be used to target individuals includes age, gender, income, hobbies/interests, previous shopping data, and other demographic information about individuals stored in the user profile.

[0328] The what conditions filter for a secondary activity/event, a primary activity/event, a category, a brand, a product name, and a SKU. The most general of the filters is the secondary activity/event in which a particular product/service type is specified based on the activity associated with a calendar event to which a user is invited to. The primary activity/event filter specifies a particular product type based on the activity found in a calendar event generated by the user. The category filter specifies a particular product/service category or type of product (e.g., food, grocery, meat, dairy, produce, office supply, furniture, sporting equipment, clothing, electronics, books) much like the areas in a department store that are found in association with a user's to-do or shopping list. The brand filter specifies a particular brand of product. The product name filter specifies a particular product name. The most specific filter is a SKU number or code that specifies a particular product Stock Keeping Unit (SKU) (e.g., found on a user's shopping list).

[0329] The where conditions filter for location, such as weather, a mobile location, a destination, and a home location. The most general filter is the weather in which an advertiser specifies a particular product/service type based on the weather conditions at the location of a user. The mobile location filter is used to specify a particular product/service type based on the GPS location of a user's mobile phone or web-enabled mobile phone. The destination filters are used to specify a particular product/service type based on the user's scheduled destination locations (e.g., a location of an event). The most specific where filter is the user's home location which specifies a particular product/service type based on the user's device's actual physical location.

[0330] The when conditions filter for a current time and a scheduled time. The current time filter allows a particular product/service type to be specified based on the current (e.g., post Glad between June 1^st and June 16^th for a Father's Day sale). In addition, the current time may filter for days of the week (e.g., Mon-Sun) and time of day (e.g., morning, afternoon, evening, late night). The scheduled time filter allows a particular product/service type to be specified based on the time of a future or past scheduled event in the user's calendar (e.g., post Glad between x days before a calendar event and y days before a calendar event or post Glad between x days after a calendar event and y days after a calendar event), such as, a discount for an airplane ticket provided two weeks before a user's scheduled trip indicated on their calendar.

[0331] One or more of the conditions filters 4160 may be specified for each Glad to tailor who the Glad is served to wherein the more filters specified the more specific the individual user targeted becomes.

[0332] Display parameters 4170 also may be provided for the Glad. For example, if there are more Glads than may be displayed in the products and services branding area 1126 of the user interface, a rotation of Glads may begin so Glads are not excluded from presentation to the user. As a result, the a duration may be provided such as “present Glad for minimum of minimum x seconds or minutes per presentation.” A system partner also may customize the presentation of Glads as part of an overall marketing campaign or to prevent saturation of presentation of a particular Glad. Therefore, the Glad may include additional criteria for Glad presentation and display, such as “do not rotate this Glad” and present this Glad for “x minutes/hours/days.” In addition, an parameter indicating the Glad may be automatically customize by including message that inserts the customer name may be provided.

[0333] Another example of a glad DB structure is shown in FIG. 60 for use with the Glad API implementation described below. FIG. 60 shows an example of the relations and configuration of the data structures of the Glad data set and the Glad data items When DB.

[0334] Glad List dataset includes a data record including a list of identifiers or pointers, “Glad Id #,” to glad items of a list of Glads. The identifiers indicate Glad data items in the Glad DB related to the identifier. The glad data item includes information about a Glad. The Glad data item may include, for example, an Glad Id #, API id #, Image pointer, Text pointer, URL, Total Display, time Last display date/time Status (untouched, hovered, clicked).

Glad Placement Logic

[0335] The service provider system 110 uses a Glad placement application to match the appropriate Glad content with a user based on specific information stored about the user in the user database. The service provider system provides powerful Glad placement because of the detail of information that the system has available at any given time for any system user. In order to match content, the system searches the individual events, and the daily to-do and shopping lists stored in association with a user account to determine if any there are any Glads that match items a user may be looking for at that moment. While searching the system also looks at all user information and compares the information against the triggers or conditions in the Glad database to select and deliver specific advertising content/campaign to the user. At the very minimum, the Glad placement application posts targeted Glads to the user even if there are no daily events based on other conditions for the day, such as weather, seasonality, holidays, and other factors. In addition, the Glad placement application may verify that the campaign is appropriate for the demographics, date, day-of-week, and weather, of a user. If a Glad is determined to be a good match, then the Glad is presented to the user.

[0336] FIG. 61 shows one example 4200 of the glad placement application process. The user database 4201 includes information on user events, shopping list, to-do list, groups, locations, and profile including a purchase history. The system also includes a database of advertisements 4210, such as, for example, Glads. The Glad database 4210 includes Glad Filters 4211 and Glad Art 4212. In addition, some of the Glads may be provided by a system partners 125 running Glad campaigns 4213, as explained in further detail below. In addition, other information sources, such as a weather database 4215 or information outlet (e.g., national weather service) may provide information to the system about weather conditions for a user. The service provider system Glad placement application continuously monitors time sensitive items from the user database 4220. In particular, the system may monitor those items of the user database having time elements, such as user calendar events, the to-do list, and the shopping list.

[0337] The Glad placement application constantly monitors the dynamic and ever changing user data stored in association with the user database to determine if any Glads are good candidates for presentation to a user 4255. In order to determine if any Glads are appropriate, the system monitors the user database 4201 and compares items in the database for each user to the filters 4211 associated with the Glads to determine any user data items matching those conditions 4255. The determination may include using a natural language interpretation (NLI) application and a search function (e.g., described above for focusing). In addition, information stored by the user database (e.g., the user profile) may be used to interpret what if any goods, products, or services are associated with an item on a shopping, to-do list, or calendar event. For example, since the system maintains a shopping/buy history database to store items purchased by the user, and since people often buy the same items over-and-over, the shopping history may be useful in aiding the system to interpret items entered on the shopping list. The determination also may include checking current or predicted weather from a weather database or nation weather service 4215. When determining a match, the system Glad placement logic uses data in the condition filters to determine if the Glad truly is a good candidate or match for a particular user. For example, the system may determine if the Glad is for the right user demographic, the right day/day-of-week, that the Glad is active, the right temperature at a user location, and that the user has not already placed an order or bought the item.

[0338] If a match is determined 4240, the Glad Art 4212 is served to the user interface for presentation in the graphic bar of the user interface 4241. The system Glad placement application also determines if there is enough space in the graphic bar to present the Glad 4243. If there is enough space, the Glad is presented 4245. If the graphics bar is already full of Glads, the system rotates out the oldest glad after a predetermined minimum period for display for the oldest Glad is met 4250, and then presents the new Glad in the vacated slot 4245.

[0339] FIG. 62 shows another example 4300 of the Glad placement logic for making a comparison between a user and the Glad logic filters. The Glad placement application selects a Glad from the Glad database 4301, and selects a user from user database 4310.

[0340] The application compares the who filter associated with the Glad to determine if the demographics of the conditions specified apply to the user 4315. For example, for each who filter condition specified, the system determines if the condition is met for the user. In this case all condition specified must be met. Any unspecified condition is met. If no who conditions are specified, the who filter is automatically satisfied. Examples of the conditions include user demographics, family/friends demographics, and group demographics. In order to check these conditions the system checks the user profile 3807 and the user contacts/groups 3805. If any condition is not met, then the application determines that filter is not satisfied, and the application determines if all users have been checked 4320. If not, the application selects another user for processing for the selected 4301.

[0341] The application also compares the what filter associated with the Glad to determine if the conditions specified apply to the user 4325. For example, for each what filter condition specified, the system determines if any condition is met for the user. Any unspecified condition is met. If no What conditions are specified, the What filter is automatically satisfied. Examples of the conditions include a SKU, a Product Name, a Brand, a Category, an primary activity (a user's activity), a Secondary activity (one a user is invited to). In order to check these conditions the application determines if items in the users shopping list, to-do list, and calendar events meet the condition. To do this, a NLI may be used to determine if an item on the list corresponds to an item in the condition. In addition, the user profile and shopping history may be consulted to aid in the identification and/or provide disambiguation between multiple meanings for items. If any condition is met, then the application determines that filter is satisfied. If no what conditions are met, the application determines if all users have been checked 4320. If not, the application selects another user for processing for the selected Glad 4310. If all users are checked, the application selects another Glad for processing 4301.

[0342] The application also compares the where filter associated with the Glad to determine if the conditions specified apply to location of the user 4330. For example, for each filter condition specified, the system determines if the condition is met for the user. Any unspecified condition is met. If no where conditions are specified, the what filter is automatically satisfied. Examples of the conditions include a home location, a calendar event determined destination, a mobile (GPS) location, or weather at a user's location. If the where conditions are not met, then the application determines that filter is not satisfied, and the application determines if all users have been checked 4320. If not, the application selects another user for processing for the selected Glad 4310. If all users are checked, the application selects another Glad for processing 4301.

[0343] The application compares the when filter associated with the Glad to determine if the timing conditions specified apply to the user 4335. For example, for each filter condition specified the system determines if the condition of the timing of the Glad and the timing of the user is met. The timing conditions include a current time and a scheduled timing. The current time is a post/pull calendar dates. Unlike the other items, the post/pull dates filter condition may always be specified. In addition, day of the week and time of day (e.g., morning, afternoon, evening, late night) may be specified for the current time. A second condition is between x days before/after a scheduled timed item and y days before/after a scheduled timed item or calendar event. In this case, if the condition satisfying that What condition was a timed event (e.g., a calendar event or a shopping list/to-do item with a time specified), then the second timed condition is applied. If any condition is not met, then the application determines that filter is not satisfied, and the application determines if all users have been checked 4320. If not, the application selects another user for processing for the selected Glad 4310. If all users are checked, the application selects another Glad for processing 4301.

[0344] If all the Glad filter conditions are satisfied, the user is considered a match; the Glad is served to the user interface associated with the user 4340. The application determines if all users have been checked 4320. If not, the application selects another user for processing for the selected Glad 4310. If all users are checked, the application selects another Glad for processing 4301.

[0345] It should be noted that the matching of filters for who, what, where, and when, may be performed in any order; however, certain orders may provide faster processing speeds. Optimal orders of filters may be determined over time from empirical data and testing. In addition, parallel processing of the logic is possible. For example, multiple applications and processors may focus on a specific number, selection, or group of Glads and/or users from within the whole system.

[0346] The following example illustrates the Glad placement process.

[0347] A Glad #113 includes a .jpg file of a coupon for $5 off “Spicy Good BBQ sauce” and includes a link to the website www.spicygoodbbq.com. The Glad filter conditions are specified as follows: WHO [user demographics=men and 18-50 years old, family/friends demographics=unspecified, group demographics=unspecified]; WHAT [SKU=unspecified, product name=barbecue sauce, brand=unspecified, category=condiments, activity=barbecue, picnic, BBQ secondary activity=unspecified]; WHERE [home=unspecified, calendar event determined destination=unspecified, mobile (GPS)=unspecified, weather=unspecified]; and WHEN [current time=between post/pull calendar dates 06-21-08 to 09-21-08, Day of week=unspecified, and Time of day=unspecified; and scheduled time=between “x days before the scheduled calendar event” and “y days before the calendar event” x, y=30, 0].

[0348] A system user Martha a 35 year old female living in Seattle Wash. has an appointment on her calendar for Sunday, July 13th titled “BBQ.” Martha's husband Bill, also a system user, is a 39 year male with the same appointment on his calendar. The Glad placement application selects Glad #113 for placement on Jun. 23, 2008. The placement application searches through system users' for placement of the Glad. Selecting Martha the application applies the Who filter. In this case, the application determines demographic filter is for men between 18-50 and compares it Martha's personal profile and determines she is female age 35. The condition is not met.

[0349] The placement application selects the next user Bill. The application applies the Who filter. In this case, the application determines the demographic filter is for men between 18-50 and compares it to Bill's personal profile and determines he is male age 39. The condition is met. The remaining who conditions are unspecified, and therefore are met.

[0350] The placement application applies the What filter. The placement application determines the Glad #113 what conditions are barbecue sauce on shopping list, any kind of condiments on shopping list, or any upcoming events on their calendars with the words barbecue, picnic, or BBQ. Comparing these to Bill the system finds BBQ in an event for Bill and the what condition is met.

[0351] The application applies the where filter. In this case, all where conditions are unspecified, so the where condition is automatically met.

[0352] The application applies the when filter. The placement application determines Glad #113 when conditions are that the Glad will run between 06-21-08 and 08-21-08″ (summer) and that if it was a timed item or event that satisfied the What condition, the triggering timed or calendar event must be within the next month (30 days before to 0 days before). The current date at Bill's user device is Jun. 23, 2008 so the first condition is met. Day of week and time of Day are unspecified so they are met. In addition, the item triggering the what condition was a calendar event so the application determines the BBQ appointment is for July 13th and therefore is within the next 30 days or month so the second condition is met.

[0353] As all filters Who, What, Where, and When have been met, the application places an image on Bill's user interface of BBQ Ribs with the Text SPICY GOOD $5 dollars OFF a bottle with any purchase. Bill sees the Glad and clicks on it, and a window opens to window to the website www.spicygoodbbq.com with the offer and a description of the product. Enticed Bill drags the Glad to his shopping list. The coupon is then offered for printing when Bill downloads or prints his shopping list.

[0354] FIG. 63 shows on example 4400 of a process for user interactions with Glads once the Glad is served to the graphics bar of the user interface. When user selects a glad 4001, the system identifies the user input and performs the desired action 4410. For example, if the user drags a glad to the calendar the system creates and event with the Glad. The system also determines if the user interaction is dragged the item to the buy lozenge to attempt to purchase the related item 4420. If the user drags the Glad to buy lozenge, the buy lozenge is activated and the system attempts to purchase the related item 4425 using the instructions provided via the buy lozenge, and apply, present, redeem any incentive or discount provided by the Glad. The system informs the user of the results the user 4430. If the system purchases the item and the Glad was triggered by an item on the user's shopping or to-do list, the system queries the user if it should tick of the item as completed. In addition, the system stores a summary of the interaction with the Glad for the campaign database 4435.

[0355] If the user has not engaged the system in an automatic buying of a product, the system determines whether the user is going shopping 4440. If user is not shopping, the system stores a summary of the interaction with the glad for the campaign database 4435. If the user is going shopping, the system checks local store inventors for the item and any other items on the user's shopping list 4445. If the a relationship with a local business is established to allow the system servers to access store specific information and inventory data, the system searches this information to determine if a store has existing inventory and where the items are located. The system provides the results of the inventory search to the user 4450. The system also plans the shopping trip by selecting the best route or commute for the user 4455. The system finds the best route using a mapping database to provide directions from store-to-store needed to purchase all items on the shopping list. The map, route, and direction may be presented on the Maps lozenge of the user interface. In addition, the system also may provide point-to-point driving directions and in-store maps to find the items on the list, an example of which is shown in FIG. 64. If the user is at home, a pop-up a box offering to print the Glad and or any incentives or coupons associated with the Glad is provide and a shopping agenda is provided to the user at the user's specified home device 4460. The system also offers to download the information to the mobile device to store coupons, directions, and a shopping agenda. The user also is given the option to send an order to the store for any items on the shopping list, to preprocess the order and have the user's selection waiting for them for pickup and/or payment 4465. In addition, the system stores a summary of the interaction with the Glad for the campaign database 4435.

System Partners

[0356] A system partner 125 may be any type of individual, group, or entity that provides products, goods, or services. The system partner also may be a branding company that subsidizes or sponsors a user account on the service provider system. The sponsored accounts may be offered to a user as a branded gift, a customer promotion, or incentive. The graphical user interface, described above, providing access to the service provider system via one of the sponsored accounts may be branded with logos, art, images, and advertising, and other digital media and/or content to brand the user interface and promote the system partner. In particular, a branded user interface provides a year-round targeted marketing vehicle for the system partner's products, goods, and services. The service provider system also provides the system partner with a powerful marketing/advertising tool that is able to target individual users with increasing degrees of specificity to provide the right information or incentive, at the right time and location and therefore substantially increase the likelihood of the user interacting with or using the advertisement. The service provider system 110 allows system partners 125 to design ad campaigns that market directly to users based on their interaction with the service provider system 110 and the user information stored by the system databases.

[0357] Each system partner 125 is granted access to the service provider system 110 through a communication path 130 to create and design a glad campaign, to view the results of previous and existing campaigns, and to edit campaigns. In one example, a system partner 125 may be provided with a username, a password, and an address or a locator to provide a browser with access to a website provided for system partner 125 by the service provider system 110. The system partner website provides a portal for the system partner 125 to access a glad placement application to manage a glad campaign. The glad creation application provides a system partner user interface that includes a Glad creation screen and a report screen. The Glad creation screen provides an interface to a system partner to upload information to create and edit Glads and determine how Glads are targeted to system users. The report screen provides the system partner with a tool to monitor glad placement and glad campaigns.

[0358] FIG. 65 shows one example 4600 of a Glad creation screen used to create Glads. Creating a Glad includes uploading the digital media and description that is served up to the user, selecting filters used by the service provider system for Glad placement, and submitting the Glad. The creation screen includes a file entry field 4210 and browse button 4615. The file entry field 4610 is used to enter a file location for the digital media that will be used to create the Glad. The browse button 4615 provides a convenient way to search for the file location of a glad by providing a drop down menu (not shown) of file locations and navigation buttons to help location a desired glad file. Once the file is located and/or selected the file path/location is displayed in the file entry field 4615.

[0359] The creation screen also provides a visual representation of glad filters depicted as a series of pyramids. The pyramids include inputs to set filters for serving the Glads to system users. The pyramids include a WHO pyramid 4621, a WHAT pyramid 4623, a WHERE pyramid 4625, and a WHEN pyramid 4627. The filters are used for comparison to user data stored in association with the WHO, the WHAT, the WHERE, and the WHEN strips of user interface. The each pyramid includes two or more filters that range from general (bottom of the pyramid) to specific (top of the pyramid) that may be used by a system partner to tailor a Glad campaign and how any Glad is served to a system user.

[0360] The who pyramid includes filters for groups 4631, family and friends 4633, and the user 4635. The most general filter is the group filter. The group filter targets contacts from a user group. Family and friends is more specific filter targeting individuals having a personal relation to the user, such as family members, business associates, and relationships (e.g., wife/husband, parent/child). The most specific filter is who which targets the individual user via information stored in the user's personal profile. For example, user personal profile information that may be used by the system partner to target individuals includes age, gender, income, hobbies/interests, and other demographic information about individuals stored in the user profile.

[0361] The what pyramid includes filters for a secondary activity/event 4641, a primary activity/event 4642, a category 4643, a brand 4644, a product name 4645, and a SKU 4646. The most general of the what filters is the secondary activity/event in which a particular product/service type is specified based on the activity associated with a calendar event to which a user is invited to. The primary activity/event filter specifies a particular product type based on the activity found in a calendar event generated by the user. The category filter specifies a particular product/service category or type of product (e.g., food, grocery, meat, dairy, produce, office supply, furniture, sporting equipment, clothing, electronics, books) much like the areas in a department store that are found in association with a user's to-do or shopping list. The brand filter specifies a particular brand of product. The product name filter specifies a particular product name. The most specific filter is a SKU number or code that specifies a particular product SKU (e.g., found on a user's shopping list).

[0362] The where pyramid includes filters based on location, such as weather 4651, a mobile location 4653, a destination 4655, and a home location 4657. The most general filter is the weather in which an advertiser specifies a particular product/service type based on the weather conditions at the location of a user. The mobile location filter is used to specify a particular product/service type based on the GPS location of a user's mobile device. The destination filters are used to specify a particular product/service type based on the user's scheduled destination locations (e.g., a location of an event). The most specific where filter is the user's home location which specifies a particular product/service type based on the user's device's actual physical location.

[0363] The when pyramid includes filters for a current time 4661 and a scheduled time 4663. The current time filter allows a particular product/service type to be specified based on the specific time at the user location (e.g., a current time, a day, a day-of-week, a time-of-day). The scheduled time filter allows a particular product/service type to be specified based on the time of a future scheduled event in the user's calendar.

[0364] The system partner selects a particular step of the pyramid to activate the particular filter. Multiple filters on each pyramid may be selected and filters on one of more different pyramids may be selected. A pop up window 4671 is presented to solicit additional information about specific condition within the filter if necessary. The popup window 4671 may include a list of items 4673 (e.g., hot, below zero, rain, snow), an input 4675 (e.g., a check box) to select the item, and an indication 4677 (e.g., a check mark) of selected items. Filters and conditions within filters may be left unspecified.

[0365] Examples of specific conditions that may be solicited by who pyramid are as follows. For example, the user filter a popup window may request “Provide information on the type of user you wish to target?” Options may include age range, income range, hobbies/interests, gender. For the family/friends filter the system may indicate “the item or service is not for the user, but for someone they know. What is their relationship to the user?” Options provided may include husband, wife, son, daughter, niece, nephew, grandson, granddaughter, grandmother, grandfather, mother, father, friend, and business associate. The group popup window may solicit information based on the subjects derived from system data stored for groups allowing the advertiser to specify a general subject area for groups that the user might be involved in. Subjects may be determined or drawn from actual user data broken into groups, such as recreation, sports, scholastic, hobbies, activities, outdoor, nature, etc.).

[0366] The SKU filter popup window may solicit a specific product identifier, such as a UPC code(s) (e.g.: 792850110991 for Burt's bees beeswax lip balm). The product name popup window solicits a product name (e.g., lip balm). The brand popup solicits a brand name (e.g., Chap Stick). A category popup window solicits a product category which may be selected from a pre-made list or via a data entry field (e.g., personal care products). The primary activity/event window may solicit a particular product type based on a user created activity found on calendar event generated by the user (e.g., beach, skiing, boating) and activities drawn from actual user data, such as recreation, sports, scholastic, hobbies, activities, outdoor, etc. The secondary activity/event popup window solicits the same information as primary event except that it specifies activities that the user is invited to.

[0367] The weather popup window solicits information about weather at the user's location, such as hot (over 90°), warm (over 60°), cold (below 40°), freezing (below 0°), rain, and snow.

[0368] The scheduled time window solicits information about when to deliver the glad based a date range and on a future or past date. The window may provide a date entry field and/or mini calendar to enter a date range for the glad. The current time popup window provides inputs for specific times that may be provided specified to deliver the glad based on a current time, such as days of the week, time of day (e.g., morning, afternoon, evening, late night).

[0369] Once the file location of the glad digital media has been specified and the filters have been determined, the system partner may select the submit button 4681 to upload the Glad digital medium to the glad database and save the select filters in association with the glad. The browser uploads the file using any of the available automated file transfer protocols. The glad digital and the proposed filter setting are stored in a database in a package called a Glad Pack. The service provider system may review the Glad Pack to assure that the content meets the minimum standards (e.g., file type, graphics, content, decency) and the filter settings provided. Once approved the Glad Pack data is provided to the customer incentive database, or they contact the system partner to make changes or adjustments to the Glad Pack info.

[0370] In one example, a system partner Big Time Golf wants to create a glad for upcoming father's day sale of 20% Supreme golf clubs. Big Time golf uploads an image of a man receiving a card from his son with his wife looking on and a big bow around a set of new Supreme golf clubs including Big Time Golf logo and the indication 20% off all Supreme Clubs. Setting the filters, Big time golf specifies who (family and friends=father, son, daughter, wife, grandfather), what (product name=golf clubs; brand=supreme; category=sports primary activity=golf; secondary activity=golf), and when (scheduled time=June 1^st through June 16^th).

[0371] The service provider system continuously checks the glad database to determine if any glads are presented via the user interface. The system searches through data stored for each user in association with the who, what, where, and when strips and the user profile. In particular, the system searches the items in the lozenges associated with each strip to compare the data stored for each user lozenge to the filters provided for the glad in the system partner campaign database. For example, the system searches items stored for the To-Do and Shopping lists, and interprets the items for comparison against the contents of the conditions in the glad database to trigger any specific glad for presentation to a user. When the system determines the user data meets the conditions stored in association with the glad, then the glad is presented via the user interface.

[0372] FIG. 66 shows an example 4700 of the report screen. The report screen displays a summary of a Glad campaigns, detailed information, and reports for each Glad campaign that has been created by a system partner. The screen includes a summary window 4710, a details window 4720, and a report window 4730. The summary provides an indication of how many Glads campaigns are active and inactive. In addition, the summary provides overall information of how many Glads have been presented, how many Glads have been selected or otherwise viewed, and how many Glads have been associated with product purchases by time periods, such as month, week, and day.

[0373] The detail window 4720 presents individual information for each Glad campaign. The window 4720 includes a system identifier of the Glad 4721, a thumbnail representation/preview of the Glad 4723, associated filter information (e.g., under which conditions it is shown) 4724 and specific information for how many times a Glad has been displayed, interacted with by a user (e.g., viewed, manipulated, selected, dragged, and/or clicked on), and how many times a Glad has been associated with or influenced a purchase. A navigation aid 1220 is provided to navigate the list of Glads if there insufficient area within the detail window 4720 to display all Glads at any one time.

[0374] A reports window 4730 is provided to automatically compile and generate reports from system data regarding the Glads. The window 4730 provides various inputs 4731 that may be selected by the system partner to generate a desired report. The inputs 4731 specify a time period and types of Glads. The time periods that may be selected include: a daily report, a weekly report, a monthly report, and a year to date report. The types of Glads for which reports may be run include: by individual Glad, by all Glads, by active Glads, and by Historic Glads. Examples of other information an data which may be stored, tracked and presented include a campaign number, a campaign name (not shown), a campaign preview (e.g., a graphic), a number of views by users (not show), seconds on screen (not shown), number of “clicks” or “hits” (not shown). System partners also may review specific user's “clicks” in an archive history of user matches. Partners also may use the data to determine a level of interactivity, a level of user response to promotion, and to analyze hits by user locations and geography and other real time information to change or “fine tune” content or a campaign.

Drag and Drop Glads

[0375] As mentioned above, when a glad is triggered or served it is placed in the graphics bar of the user interface. As shown in FIG. 67 the graphics bar 426 includes four Glads for 20% off Expensive Cheese 4810, Wine by the Bucket 4820, Rebate on All Sony products 4830, Try new coffee 4840. These Glads have been served to the user interface using the Glad placement logic. Once a Glad is displayed, a user may interact with the Glad. In particular, as described above, various items presented in the user interface may be dragged and dropped from one area to another (e.g., drag a contacts name from the group lozenge to the calendar lozenge to create an appointment with the contact). This is also true for Glads as shown in FIGS. 67-70. In an example shown in FIG. 67 a user notices a Glad for 20% off Expensive Cheese found in a Gourmet food chain with a store located in the user's town. The user is interested because they are attending a wine and cheese party this weekend (e.g., as indicated by the event “wine and cheese” event 4843 on their calendar). The user decides this coupon 4810 might be just the thing to bring to the event but is not going shopping today. Therefore, in order to save the coupon for her shopping trip Thursday morning, she places a user selection device (e.g., a pointer or a cursor) in position (e.g., over the glad) to select a glad (e.g., clicking a mouse button) for the glad coupon for cheese, as shown in FIG. 67. As shown in FIG. 69, the glad is captured and dragged 5001 to the calendar lozenge and dropped on a specific date or event. If no event on the calendar is present and event is created. If an event does exist the coupon is added to the event. In this case the service provider system automatically saves the glad coupon by creating an event 5101 associated with the user's calendar on May 15, 2008, as shown in FIG. 70. The user is automatically reminded or presented with the coupon on that date. The glad also may be accessed at any time by selecting the event. Glads also may be dragged to the top-do list, for example, a glad for lumber dragged to a to-do item build deck. Likewise, Glads may be dragged to the shopping list of the shopping lozenge to be associated with an item on the list. A glad may be dragged to an event to be stored in association with the event. A Glad may be dragged to a person on the people lozenge or group on the group lozenge to be sent by the user to the person or group. Dragging a Glad to the lozenge without direction to a particular item may be used to automatically create and item. For example, drag a glad to the shopping lozenge or to-do lozenge may be used to add the item to the shopping list or to-do list.

Glad API

[0376] This functionality is highly dependent on the available API's from various Internet partners. The service provider system may connect with any partner or web service provider website host to use their API to solicit information. This is an alternative to having a partner enter or upload Glad to the service provider system 110. Instead, the service provider system 110 may connect with the API and solicit the information it needs to display a Glad in the Glad strip of the user interface. In this example, the service provider system connects with the API for Amazon.com. Amazon provides API's that allow a web application to: search it's product database and extract information about that product, including: a photo, a Product Description, and Price Info. In addition, the API provides a Link to that product's page on Amazon.com. In addition, a credit the referrer, such as the service provider system 110 for the purchase, should that purchase be made, and provide a referral fee.

[0377] The service provider system 110 searches through the user's W⁴ info for that moment in time using:

• • [0378] Who (e.g., Age and Gender); What (e.g., What is that person doing?—An upcoming event, What is that person planning on doing?—items on the To-Do list, What is that person planning on buying?—items on the Shopping list, Does that person like?—Info from the Personal Profile); Where (e.g., Where will that appointment be? Or Where is the user now?); and/or When (e.g., When is the event planned?).

[0379] The service provider system 110 interfaces with the Amazon database via the API and presents helpful and applicable products base on the search above. If the user hovers their mouse over the choices, that choice shows more info extracted from the database. If the user clicks on that choice, the Amazon page for that product opens using the provided link. If the user buys that item, the service provider system 110 is given credit, and earns money.

[0380] A number of exemplary implementations have been described. Nevertheless, it will be understood that various modifications may be made. For example, suitable results may be achieved if the steps of described techniques are performed in a different order and/or if components in a described components, architecture, or devices are combined in a different manner and/or replaced or supplemented by other components. Accordingly, other implementations are within the scope of the following claims.