Method by which call centers can vector inbound TTY calls automatically to TTY-enabled resources

Patent Citations (317)

Non-Patent Literature (160)

• US 6,537,685, 03/2003, Fisher et al. (withdrawn)Applicant
• “Access for 9-1-1 and Telephone Emergency Services,” Americans with Disabilities Act, U.S. Department of Justice, Civil Rights Division (Jul. 15, 1998), available at http://www.usdoj.gov/crt/ada/911ta.htm, 11 pages.Applicant
• H. Schulzrinne et al., “RFC 2833—RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals,” Network Working Group Request for Comments 2833 (May 2000), available at http://www.faqs.org/rfcs/rfc2833.html, 23 pages.Applicant
• G. Hellstrom et al., “RFC 2793—RTP Payload for Text Consersation,” Network Working Group Request for Comments 2793 (May 2000), available at http://www.faqs.org/rfcs/rfc2793.html, 8 pages.Applicant
• Kimball, et al., “Practical Techniques for Extracting, Cleaning, Conforming, and Delivering Data.” The Data Warehouse ETL Toolkit. 2004. Ch. 5, pp. 170-174.Applicant
• Snape, James, “Time Dimension and Time Zones.” 2004. pp. 1-10. http://www.jamessnape.me.uk/blog/CommentView,gui,79e910a1-0150-4452-bda3-e98d.Applicant
• Data Warehouse Designer—Divide and Conquer, Build Your Data Warehouse One Piece at a Time, Ralph Kimball, Oct. 30, 2002, 3 pages.Applicant
• Data Warehouse Designer—The Soul of the Data Warehouse, Part One: Drilling Down, Ralph Kimball, Mar. 20, 2003, 3 pages.Applicant
• Data Warehouse Designer—The Soul of the Data Warehouse, Part Two: Drilling Across, Ralph Kimball, Apr. 5, 2003, 3 pages.Applicant
• Data Warehouse Designer—The Soul of the Data Warehouse, Part Three: Handling Time, Ralph Kimball, Apr. 22, 2003, 3 pages.Applicant
• Data Warehouse Designer—TCO Starts with the End User, Ralph Kimball, May 13, 2003, http://www.intelligententerprise.com/030513/608warehouse1—1.jhtml?—requestid=598425, 3 pages.Applicant
• Creating and Using Data Warehouse-Using Dimensional Modeling (Microsoft) downloaded May 18, 2005 http://msdn.microsoft.com/library/en-us/createdw/createdw—39z.asp?frame=true 1 page.Applicant
• DMReview—Business Dimensional Modeling: The Logical Next Step: Translating the BDM, Laura Reeves, published May 2004, 4 pages.Applicant
• Multi-Dimensional Modeling with BW ASAP for BW Accelerator Business Information Warehouse, copyright 2000, 71 pages.Applicant
• ComputerWorld, ETL, M. Songini, at http://www.computerworld.com/databasetopics/businessintelligence/datawarehouse/story/..., copyright 2005, 5 pages.Applicant
• Kimball, et al., “The Complete Guide to Dimensional Modeling.” The Data Warehouse Toolkit. 2nd Edition, 2002. Ch. 11, pp. 240-241.Applicant
• Fundamentals of Data Warehousing—Unit 3—Dimensional Modeling, Fundamentals of Data Warehousing, copyright 2005—Evolve Computer Solutions, 55 pages.Applicant
• The Importance of Data Modeling as a Foundation for Business Insight, Larissa Moss and Steve Hoberman, copyright 2004, 38 pages.Applicant
• CS 345: Topics in Data Warehousing, Oct. 5, 2004, 36 pages.Applicant
• An Expert's Guide to Oracle Technology blog, My Personal Dictionary, Lewis R. Cunningham, posted Mar. 31, 2005, http://blogs.ittoolbox.com/oracle'guide/archives003684.asp, 4 page.Applicant
• Data Warehouse Designer Fact Tables and Dimension, Jan. 1, 2003, http://www.inteeigententerprise.com/030101/602warehouse1—1.jhtml, Ralph Kimball, 3 page.Applicant
• Glossary—Curlingstone Publishing, http://www.curlingstone.com/7002/7002glossary.html, downloaded May 24, 2005, 11 pages.Applicant
• Data Warehouse—Surrogate Keys, Keep Control Over Record Identifiers by Generating New Keys for the Data Warehouse, Ralph Kimball, May 1998, 4 pages.Applicant
• Data Warehouse Designer—An Engineer's View—Its' Worthwhile to Remind Ourselves Why We Build Data Warehouses the Way We Do, Ralph Kimball, Jul. 26, 2002, 3 pages.Applicant
• Data Warehouse Designer—Design Constraints and Unavoidable Realities, No design Problem in School was This Hard, Ralph Kimball, Sep. 3, 2002, 3 pages.Applicant
• Data Warehouse Designer—Two Powerful Ideas, The Foundation for Modern Data Warehousing, Ralph Kimball, Sep. 17, 2002, 3 pages.Applicant
• Avaya—“Avaya and Blue Pumpkin—Providing Workforce Optimization Solutions” (Copyright 2004) (3 pages).Applicant
• Avaya—“Avaya and Texas Digital Systems—Providing Real-time Access to Call Statistics” (Copyright 2004) (3 pages).Applicant
• Avaya—“Avaya Basic Call Management System Reporting Desktop” (Copyright 2002) (4 pages).Applicant
• Avaya—“Avaya Call Management System” (Copyright 2003) (3 pages).Applicant
• Avaya—“Multi Channel Product Authorization,” (PA) Version 5.0, (Nov. 2003) (6 pages).Applicant
• Nortel—“Centrex Internet Enabled Call Centers,” http://www.products.nortel.com/go/product—assoc.jsp?segId=0&parID=0&catID=9191&rend—id... (Copyright 1999-2005) (1 page).Applicant
• “Call Center Recording for Call Center Quality Assurance”, Voice Print International, Inc., available at http://www.voiceprintonline.com/call-center-recording.asp?ad—src=google&srch—trm=call—center—monitoring, date unknown, printed May 10, 2007, 2 pages.Applicant
• “Monitoring: OneSight Call Statistics Monitors”, available at http://www.empirix.com/default.asp?action=article&ID=301, date unknown, printed May 10, 2007, 2 pages.Applicant
• “Oracle and Siebel” Oracle, available at http://www.oracle.com/siebel/index.html, date unknown, printed May 10, 2007, 2 pages.Applicant
• Aspect—“Analysis and Reporting,” http://aspect.com/products/analysis/index.cfm, (Copyright 2005) (1 page).Applicant
• Aspect—“Call Center Reports,” http://aspect.com/products/analysis/ccreporting.cfm, (Copyright 2005) (2 pages).Applicant
• Aspect—“Performance Optimization,” http://aspect.com/products/wfm/performanceopt.cfm?section=performanceopt, (Copyright 2005) (1 page).Applicant
• Avaya—“Basic Call Management System Reporting Desktop,” Product Description, http://www.avaya.com/gcm/master-usa/en-us/products/offers/bcmrs—desktop.htm (Copyright 2005) (2 pages).Applicant
• Avaya—“Basic Call Management System Reporting Desktop,” Product Features, http://www.avaya.com/gcm/master-usa/en-us/products/offers/bcmrs—desktop.htm (Copyright 2005) (2 pages).Applicant
• Avaya—“Basic Call Management System Reporting Desktop,” Product Overview, http://www.avaya.com/gcm/master-usa/en-us/products/offers/bcmrs—desktop.htm (Copyright 2005) (2 pages).Applicant
• Avaya—“Basic Call Management System Reporting Desktop,” Product Technical, http://www.avaya.com/gcm/master-usa/en-us/products/offers/bcmrs—desktop.htm (Copyright 2005) (2 pages).Applicant
• Avaya—“Call Management System,” Product Description, http://www.avaya.com/gcm/master-usa/en-us/products/offers/call—management—system.htm (Copyright 2005) (2 pages).Applicant
• Avaya—“Call Management System,” Product Features, http://www.avaya.com/gcm/master-usa/en-us/products/offers/call—management—system.htm (Copyright 2005) (3 pages).Applicant
• Avaya—“Call Management System,” Product Overview, http://www.avaya.com/gcm/master-usa/en-us/products/offers/call—management—system.htm (Copyright 2005) (2 pages).Applicant
• Avaya—“Call Management System,” Product Technical, http://www.avaya.com/gcm/master-usa/en-us/products/offers/call—management—system.htm (Copyright 2005) (2 pages).Applicant
• Cherry, “Anger Management,” IEEE Spectrum (Apr. 2005) (1 page).Applicant
• Nice Systems—“Insight from Interactions,” “Overwhelmed by the Amount of Data at your Contact Center?” http://www.nice.com/products/multimedia/analyzer.php, (Printed May 19, 2005) (2 pages).Applicant
• Nice Systems—“Multimedia Interaction Products,” “Insight from Interactions,” http://www.nice.com/products/multimedia/contact—centers.php (Printed May 19, 2005) (3 pages).Applicant
• “KANA—Contact Center Support”, available at http://www.kana.com/solutions.php?tid=46, copyright 2006, 3 pages.Applicant
• Creating and Using Data Warehouse Dimension Tables (Microsoft) copyright 2005, http://msdn.microsoft.com/library/en-us/createdw/createdw—10kz.asp?frame=true, 3 pages.Applicant
• “Avaya IQ—Building Upon the Strengths of CMS”, White Paper, Feb. 2007, 11 pages.Applicant
• “Dimensional database”, Wikipedia, downloaded Aug. 30, 2007 (3 pages).Applicant
• “Driving Model Agent Behaviors With Avaya IQ”, White Paper, Apr. 2007, 12 pages.Applicant
• A.A. Vaisman et al., “A Temporal Query Language for OLAP: Implementation and a Case Study”, LNCS, 2001, vol. 2397, 36 pages.Applicant
• A.B. Schwarzkopf, “Dimensional Modeling for a Data Warehouse”, date unknown, 18 pages.Applicant
• Atkins et a.l; “Common Presence and Instant Messaging: Message Format,” Network Working Group (Jan. 9, 2003), available at http://www.ietf.org/internet-drafts/draft-ietf-impp-cpim-msgfmt-08.txt, 31 pages.Applicant
• Avaya IQ “Introducing Reporting And Analytics As You Designed It”, 2007, 4 pages.Applicant
• Bill Michael, “The Politics of Naming” www.cConvergence.com (Jul. 2001) pp. 31-35.Applicant
• Crocker et al.; “Common Presence and Instant Messaging (CPIM),” Network Working Group (Aug. 14, 2002), available at http://www.ietf.org/internet-drafts/draft-ietf-impp-cpim-03.txt, 33 pages.Applicant
• D. Browning et al., “Data Warehouse Design Considerations”, Microsoft SQL 2000 Technical Articles, Dec. 2001, 24 pages.Applicant
• D. Smith, “Data Model Overview Modeling for the Enterprise While Serving the Individual”, Teredata Global Sales Support, 2007, 33 pages.Applicant
• Day et al.; “A Model for Presence and Instant Messaging,” Network Working Group (Feb. 2000), available at http://www.ietf.org/rfc/rfc2778.txt?number=2778, 16 pages.Applicant
• Day et al.; “Instant Messaging/Presence Protocol Requirements,” Network Working Group (Feb. 2000), available at http://www.ietf.org/rfc/rfc2779.txt?number=2779, 25 pages.Applicant
• E. Veerman, “Designing A Dimensional Model”, date unknown, 38 pages.Applicant
• G. Wiederhold, “Mediation to Deal with Heterogeneous Data Sources”, Stanford University, Jan. 1999, 19 pages.Applicant
• Gulbrandsen et al.; “A DNS RR for Specifying the Location of Services (DNS SRV),” Network Working Group (Feb. 2000), available at http://www.ietf.org/rfc/rfc2782.txt?number=2782, 12 pages.Applicant
• J. Cahoon, “Fast Development of a Data Warehouse Using MOF, CWM and Code Generation”, CubeModel, May 22, 2006, 32 pages.Applicant
• J.E. Bentley, “Metadata: Everyone Talks About It, But What Is It?”, First Union National Bank, date unknown, 5 pages.Applicant
• L. Cabibbo et al., “An Architecture For Data Warehousing Supporting Data Independence And Interoperability”, International Journal of Cooperative Information Systems, Nov. 2004, 41 pages.Applicant
• O. Boussaid et al., “Integration and dimensional modeling approaches for complex data warehousing”, J. Global Optimization, vol. 37, No. 4, Apr. 2007, 2 pages.Applicant
• Richard Shockey, “ENUM: Phone Numbers Meet the Net” www.cConvergence.com (Jul. 2001) pp. 21-30.Applicant
• Rose et al..; “The APEX Presence Service,” Network Working Group (Jan. 14, 2002), available at http://www.ietf.org/internet-drafts/draft-ietf-apex-presence-06.txt, 31 pages.Applicant
• Sugano et al.; “Common Presence and Instant Messaging (CPIM) Presence Information Data Format,” Network Working Group (Dec. 2002), available at http://www.ietf.org/internet-drafts/draft-ietf-impp-cpim-pidf-07.txt, 26 pages.Applicant
• Intelligent Enterprise Magazine—Data Warehouse Designer: Fact Tables and Dimension, downloaded May 18, 2005, http://www.intelligententerprise.com/030101/602warehouse1—1.jhtml, 7 pages.Applicant
• Andy Zmolek; “Simple and Presence: Enterprise Value Propositions,” Avaya presentation, 16 pages, presented Jan. 24, 2002.Applicant
• Berners-Lee et al.; “Uniform Resource Identifiers (URI); Generic Syntax,” Network Working Group, Request for Comments 2396 (Aug. 1998), 38 pages.Applicant
• Dawson et al.; “Vcard MIME Directory Profile,” Network Working Group (Sep. 1998), available at http://www.ietf.org/rfc/rfc2426.txt?number=2426, 40 pages.Applicant
• Fielding et al.; “Hypertext Transfer Protocol—HTTP/1.1,” Network Working Group, Request for Comments 2068 (Jan. 1997), 152 pages.Applicant
• G. Klyne; “A Syntax for Describing Media Feature Sets,” Network Working Group (Mar. 1999), available at http://www.ietf.org/rfc/rfc2533.txt?number=2533, 35 pages.Applicant
• G. Klyne; “Protocol-independent Content Negotiation Framework,” Network Working Group (Sep. 1999), available at http://www.ietf.org/rfc/rfc2703.txt?number=2703, 19 pages.Applicant
• Holtman et al.; “HTTP Remote Variant Selection Algorithm—RVSA/1.0,” Network Working Group (Mar. 1998), available at http://www.ietf.org/rfc/rfc2296.txt?number=2296, 13 pages.Applicant
• Holtman et al.; “Transparent Content Negotiation in HTTP,” Network Working Group (Mar. 1998), available at http://www.ietf.org/rfc/rfc2295.txt?number=2295, 55 pages.Applicant
• Doo-Hyun Kim et al. “Collaborative Multimedia Middleware Architecture and Advanced Internet Call Center”; ProceedingsInternational Conference on Information Networking (Jan. 31, 2001), pp. 246-250.Applicant
• Presentation by Victor Zue, The MIT Ox90ygen Project, MIT Laboratory for Computer Science (Apr. 25-26, 2000).Applicant
• MIT Project Oxygen, Pervasive, Human-Centered Computing (MIT Laboratory for Computer Science) (Jun. 2000).Applicant
• E. Noth et al., “Research Issues for the Next Generation Spoken”; University of Erlangen-Nuremberg, Bavarian Research Centre for Knowledge-Based Systems, at http:--www5.informatik.uni-erlangen.de-literature-psdir-1999-Noeth99:RIF.ps.gz.Applicant
• John H.L. Hansen and Levent M. Arslan, Foreign Accent Classification Using Source Generator Based Prosodic Features, IEEE Proc. ICASSP, vol. 1, pp. 836-839, Detroit USA (May 1995).Applicant
• Levent M. Arslan and John H.L. Hansen, Language Accent Classification in American English, Robust Speech Processing Laboratory, Duke University Department of Electrical Engineering, Durham, NC, Technical Report RSPL-96-7, revised Jan. 29, 1996.Applicant
• Levent M. Arslan, Foreign Accent Classification in American English, Department of Electrical Computer Engineering, Duke University, Thesis, pp. 1-200 (1996).Applicant
• No Author, “When Talk Isn't Cheap” Sm@rt Reseller, v. 3, n. 13 (Apr. 3, 2000), p. 50.Applicant
• No Author, “eGain's Commerce 2000 Platform Sets New Standard for eCommerce Customer Communications” Business Wire (Nov. 15, 1999).Applicant
• Definity Communications System Generic 3 Call Vectoring-Expert Agent Selection (EAS) Guide, AT&T publication No. 555-230-520 (Issue 3, Nov. 1993).Applicant
• “Product Features,” Guide to Call Center Automation, Brock Control Systems, Inc., Activity Managers Series™, Section 5—Company B120, p. 59, 1992.Applicant
• “Product Features,” Guide to Call Center Automation, CRC Information Systems, Inc., Tel-ATHENA, Section 5—Company C520, p. 95, 1992.Applicant
• Dawson, “NPRI's Powerguide, Software Overview” Call Center Magazine (Jun. 1993), p. 85.Applicant
• “Applications, NPRI's Predictive Dialing Package,” Computer Technology (Fall 1993), p. 86.Applicant
• “Call Center Software You Can't Outgrow,” Telemarketing® (Jul. 1993), p. 105.Applicant
• “VAST™, Voicelink Application Software for Teleservicing®,” System Manager User's Guide, Digital Systems (1994), pp. ii, vii-ix, 1-2, 2-41 through 2-77.Applicant
• Avaya, Inc. Business Advocate Product Summary, at http://www.avaya.com, downloaded on Feb. 15, 2003, Avaya, Inc. 2003, 3 pages.Applicant
• Avaya, Inc. Business Advocate Options, at http://www.avaya.com, downloaded on Feb. 15, 2003, Avaya, Inc. 2003.Applicant
• Avaya, Inc. CentreVu Advocate, Release 9, User Guide, Dec. 2000.Applicant
• “Internet Protocol Addressing,” available at http://samspade.org/d/ipdns.html, downloaded Mar. 31, 2003, 9 pages.Applicant
• “Domain Name Services,” available at http://www.pism.com/chapt09/chapt09.html, downloaded Mar. 31, 2003, 21 pages.Applicant
• Bellsouth Corp., “Frequently Asked Questions—What is a registrar?,” available at https://registration.bellsouth.net/NASApp/DNSWebUI/FAQ.jsp, downloaded Mar. 31, 2003, 4 pages.Applicant
• Ahmed, Sarah, “A Scalable Byzantine Fault Tolerant Secure Domain Name System,” thesis submitted to Massachusetts Institute of Technology, Department of Electrical Engineering and Computer Science, Jan. 22, 2001, 101 pages.Applicant
• Coles, Scott, “A Guide for Ensuring Service Quality In IP Voice Networks,” Avaya, Inc., 2002, pp. 1-17.Applicant
• Avaya, Inc., “The Advantages of Load Balancing in the Multi-Call Center Enterprise,” Avaya, Inc., 2002, 14 pages.Applicant
• Foster, Robin, et al., “Avaya Business Advocate and its Relationship to Multi-Site Load Balancing Applications,” Avaya, Inc., Mar. 2002, 14 pages.Applicant
• Chavez, David, et al., “Avaya MultiVantage Software: Adapting Proven Call Processing for the Transition to Converged IP Networks,” Avaya, Inc., Aug. 2002.Applicant
• Avaya, Inc., “Voice Over IP Via Virtual Private Networks: An Overview,” Avaya, Inc., Feb. 2001, 9 pages.Applicant
• Avaya, Inc., “Better Implementation of IP in Large Networks,” Avaya, Inc. 2002, 14 pages.Applicant
• “Still Leaving It To Fate?: Optimizing Workforce Management”, Durr, William Jr., Nov. 2001.Applicant
• Sarda, “Temporal Issues in Data Warehouse Systems”, 1999, Database Applications in Non-Traditional Environments (DANTE'99), S. 27, DOI: 10.1109/DANTE.1999.844938.Applicant
• Karakasidis A. “Queues for Active Data Warehousing”, Jun. 17, 2005, Baltimore, MA, in Proceedings on Information Quality in Informational Systems (IQIS'2005), S.28-39, ISBN: 1-59593-160-0, DOI: 10.1109/DANTE.1999.844938.Applicant
• “Services for Computer Supported Telecommunications Applications (CSTA) Phase III”; Standard ECMA-269, 5th Edition—Dec. 2002; ECMA International Standardizing Information and Communication Systems; URL: http://www.ecma.ch; pp. 1-666 (Parts 1-8).Applicant
• Doo-Hyun Kim et al. “Collaborative Multimedia Middleware Architecture and Advanced Internet Call Center”; ProceedingsInternational Conference on Information Networking (Jan. 31, 2001), pp. 246-50.Applicant
• Presentation by Victor Zue, The MIT Ox90ygen Project, MIT Laboratory for Computer Science (Apr. 25-26, 2000).Applicant
• MIT Project Oxygen, Pervasive, Human-Centered Computing (MIT Laboratory for Computer Science) (Jun. 2000).Applicant
• E. Noth et al., “Research Issues for the Next Generation Spoken”; University of Erlangen-Nuremberg, Bavarian Research Centre for Knowledge-Based Systems, at http:--ww5.informatik.uni-erlangen.de-literature-psdir-1999-Noeth99:RIF.ps.gz.Applicant
• L.F. Lamel and J.L. Gauvain, Language Identification Using Phone-Based Acoustic Likelihoods, ICASSP-94, 4 pages.Applicant
• John H.L. Hansen and Levent M. Arslan, Foreign Accent Classification Using Source Generator Based Prosodic Features, IEEE Proc. ICASSP, vol. 1, pp. 836-839, Detroit USA (May 1995).Applicant
• Levent M. Arslan and John H.L. Hansen, Language Accent Classification in American English, Robust Speech Processing Laboratory, Duke University Department of Electrical Engineering, Durham, NC, Technical Report RSPL-96-7, revised Jan. 29, 1996.Applicant
• Levent M. Arslan, Foreign Accent Classification in American English, Department of Electrical Computer Engineering, Duke University, Thesis, pp. 1-200 (1996).Applicant
• No Author, “When Talk Isn't Cheap” Sm@rt Reseller, v. 3, n. 13 (Apr. 3, 2000), p. 50.Applicant
• No Author, “eGain's Commerce 2000 Platform Sets New Standard for eCommerce Customer Communications” Business Wire (Nov. 15, 1999).Applicant
• Definity Communications System Generic 3 Call Vectoring-Expert Agent Selection (EAS) Guide, AT&T publication No. 555-230-520 (Issue 3, Nov. 1993).Applicant
• Microsoft Office Animated Help Tool.Applicant
• “Product Features,” Guide to Call Center Automation, Brock Control Systems, Inc., Activity Managers Series™, Section 5 - Company B120, p. 59, 1992.Applicant
• “Product Features,”Guide to Call Center Automation, CRC Information Systems, Inc., Tel-Athena, Section 5 - Company C520, p. 95,1 992.Applicant
• Dawson, “NPRI's Powerguide, Software Overview”, Call Center Magazine (Jun. 1993), p. 85.Applicant
• “Applications, NPRI's Predictive Dialing Package,” Computer Technology (Fall 1993), p. 86.Applicant
• “Call Center Software You Can't Outgrow,” Telemarketing® (Jul. 1993), p. 105.Applicant
• “VAST™, Voicelink Application Software for Teleservicing®,” System Manager User's Guidem Digital Systems (1994), pp. ii, vii-ix, 1-2, 2-41 through 2-77.Applicant
• Geotel Communications Corporation Web site printout entitled “Intelligent CallRouter”, Optimizing the Interaction Between Customers and Answering Resources. 6 pages.Applicant
• Avaya, Inc. Business Advocate Product Summary, at http://www.avaya.com, downloaded on Feb. 15, 2003, Avaya, Inc. 2003, 3 pages.Applicant
• Avaya, Inc. Business Advocate Options, at http://www.avaya.com, downloaded on Feb. 15, 2003, Avaya, Inc. 2003.Applicant
• Stevenson et al.; “Name Resolution in Network and Systems Management Environments”; http://netman.cti.buffalo.edu/Doc/DStevenson/NR-NMSE.html; 16 pages.Applicant
• “Still Leaving It To Fate?; Optimizing Workforce Management”, Durr William Jr., Nov. 2001.Applicant
• U.S. Appl. No. 10/683,039, filed Oct. 10, 2003, Flockhart et al.Applicant
• U.S. Appl. No. 10/815,534, filed Mar. 31, 2004, Kiefhaber.Applicant
• U.S. Appl. No. 10/815,566, filed Mar. 31, 2004, Kiefhaber.Applicant
• U.S. Appl. No. 10/815,584, filed Mar. 31, 2004, Kiefhaber.Applicant
• U.S. Appl. No. 10/861,193, filed Jun. 3, 2004, Flockhart et al.Applicant
• U.S. Appl. No. 10/946,638, filed Sep. 20, 2004, Flockhart et al.Applicant
• O. Boussaid et al., “Integration and dimensional modeling approaches for complex data warehousing”, J. Global Optimization, vol. 37, No. 4, Apr. 2007, 2 pages.Applicant
• Richard Shockey, “ENUM: Phone Numbers Meet the Net” www.cConvergence.com (Jul. 2001) pp. 21-30.Applicant
• Rose et al.; “The APEX Presence Service,” Network Working Group (Jan. 14, 2002), available at http://www.ietf.org/internet-drafts/draft-ietf-apex-presence-06.txt, 31 pages.Applicant
• Sugano et al. ;“Common Presence and Instant Messaging (CPIM) Presence Information Data Format,” Network Working Group (Dec. 2002), available at http://www.ietf.org.internet-drafts/draft-ietf-impp-cpim-pidf-07.txt, 26 pages.Applicant
• Intelligent Enterprise Magazine - Data Warehouse Designer: Fact Tables and Dimension, downloaded May 18, 2005, http://www.intelligententerprise.com/030101/602warehouse1—1.jhtml, 7 pages.Applicant
• Andy Zmolek; “Simple and Presence: Enterprise Values Propositions,” Avaya presentation, 16 pages, presented Jan. 24, 2002.Applicant
• Berners-Lee et al.; “Uniform Resource Identifiers (URI); Generic Syntax,” Network Working Group, Request for Comments 2396 (Aug. 1998), 38 pages.Applicant
• Dawson et al.; “Vcard MIME Directory Profile,” Network Working Group (Sep. 1998), available at http://www.ietf.org/rfc/rfc2426.txt?number=2426, 40 pages.Applicant
• Fielding et al.; “Hypertext Transfer Protocol - HTTP/1.1,” Network Working Group, Request for Comments 2068 (Jan. 1997), 152 pages.Applicant
• G. Klyne; “A Syntax for Describing Media Feature Sets,” Network Working Group (Mar. 1999), available at http://www.ietf.org/rfc/rfc2533.txt?number=2533, 35 pages.Applicant
• G. Klyne; “Protocol-independent Content Negotiation Framework,” Network Working Group (Sep. 1999), available at http://www.ietf.org/rfc/rfc2703.txt?number=2703, 19 pages.Applicant
• Holtman et al.; “HTTP Remote Variant Selection Algorithm - RVSA/1.0,” Network Working Group (Mar. 1998), available at http://www.ietf.org/rfc/rfc2296.txt?number=2296, 13 pages.Applicant
• Holtman et al.; “Transparent Content Negotiation in HTTP,” Network Working Group (Mar. 1998), available at http://www.ietf.org/rfc/rfc2295.txt?number=2295, 55 pages.Applicant
• Background of the Invention for the above-captioned application (previously provided).Applicant
• “Access for 9-1-1 and Telephone Emergency Services,” Americans with Disabilities Act, U.S. Department of Justice, Civil Rights Division (Jul. 15, 1998), available at http://www.usdoj.gov/crt/ada/911ta.htm, 11 pages.Applicant