Method and apparatus for creation and maintenance of incident crisis response plans

[0002] This application claims benefit of U.S. Provisional Application Serial No. 60/245,749 filed Nov. 3, 2000.

[0003] This invention is generally related to the field of automated preparation and maintenance of incident crisis response plans of the type kept by educational, state and local governmental institutions, or other institutions.

[0004] In recent years, a number of high profile acts of violence and other crises have occurred in public school and other institutional settings, gaining the attention of media and large segments of the public. For this and other reasons, a large and growing number of municipalities have required that public school administrators create detailed crisis response plans and make them available in each school and district office for use during a crisis. Crisis response plans are written procedures with explicit intent to protect and sustain life, reduce emotional trauma, assist in emotional recovery from trauma, and minimize personal injury and/or damage to the school facilities in the event of a crisis incident. Given the uncertainties often facing officials responsible for the safety of large groups of people, the preparation of such crisis plans represents a sensible course of action, even in those school districts where such crisis response plans are not mandated, or in other public and private institutions.

[0005] Unfortunately, school administrators and other public officials have many duties, not the least being, creating and working with considerable amounts of paperwork—paperwork that includes creating, maintaining and publishing crisis response plans. Crisis response plans usually require the participation of a number of individuals, and require that data be gathered relating to procedures to be followed by those individuals, lists of needed supplies, contact information for outside resource organizations, lists of vital records, details of locations for evacuation purposes, and any additional documents. Thus, the preparation of a comprehensive crisis response plan often involves the use of significant time and expense which would otherwise be devoted to other projects.

[0006] In an effort to address this problem, school administrators have used generalized business software, such as word processors, spread sheets and database programs to aid in developing crisis response plans. Clearly, the use of such well known tools may enhance productivity and increase the efficiency of any project as compared with manual entry, organization and distribution of crisis data.

[0007] Unfortunately however, none of these computerized tools are specifically customized to the creation, maintenance and distribution of crisis response plans. Thus for example, none of these tools actually guide users through the plan creation process. Furthermore, while these tools each aid in the completion of particular aspects of the crisis planning process (e.g., word processors for the creation of documents and data, database packages for the storage and organization of data), they are not integrated. Accordingly, users and Information Technology professionals may expend time and effort integrating and making compatible data created in differing computing environments. Moreover, in many schools and other institutions using crisis response plans, the entire crisis response plan is not located in a central location with many additional resource documents generally located in other places. When revisions to the crisis response plans are necessary, it often requires a major effort to make the changes, all of which are done manually.

[0008] Thus, what is needed is an integrated user-friendly automated system and process customized to aid in the creation, maintenance and distribution of crisis response plans, not only for schools, but for nay institution for which response plans are appropriate.

[0009] The present invention satisfies this need. Specifically, in accordance with one embodiment of the present invention, one or more client stations is connected in a network to a server. The client stations include user interface software elements adapted to guide a user through the process of creating, maintaining and distributing relevant crisis response information for a specified crisis incident (e.g., bomb explosion). Apart from manual data entry, the system allows importation of existing data files to fill in required entry fields using mapping methodology. Upon completion, user input data is forwarded to a server. Furthermore, upon being presented with one screen interface, the user is given a choice of expert pre-specified crisis plan templates to be used to produce and print a finished response plan for the specified incident. The pre-specified template is collected from a master data store and integrated into comprehensive, coherent crisis response data stored at a user data store.

[0010] Completed, integrated crisis response data at the user data store is adapted to generate useful reports the crisis incident selected by the user. Report(s) generated by the system for the selected crisis incident include a complete crisis response plan, with predetermined response scripts, texts, tasks, materials, methodologies, objectives, and/or evaluation criteria. In other embodiments, the system features a variety of complimentary reports and organized data output, including generic, non-incident specific crisis response plans; Faculty/Staff rosters; student rosters; supply and service reports; user forms and other documents. These are available to the user for further crisis response management, administrative reporting needs and overall time saving for the user.

[0011] Once completed, the reports may be printed. In alternative embodiments, the reports are published (i.e., distributed) by giving appropriate subsets of users at client stations access to data for reports at a user data store associated with the server. Where access to report data at the user data store is granted to subsets of users, access is restricted to data paid for or intended for the users. Server software elements differentiating data by user account and password protection techniques are called for this purpose.

[0012] Thus, one advantage of the present invention is that it further automates the crisis plan creation process, thus saving school and other officials' time and effort.

[0013] Another advantage of the present invention is that it provides schools with expert developed best practice incident script templates which are coalesced with school or institution specific information provided by users, thus ensuring the completed plan comports with state of the art plan effectiveness criteria.

[0014] Another advantage of the present invention is that allows for the use of import files in connection with the data entry process, thus saving data entry time.

[0015] Another advantage of the present invention is that it allows electronic publication of output reports, thus reducing reliance on paper and improving the efficiency of report distribution.

[0016] Further advantages of the present invention are made apparent in the more detailed description below.

[0017] FIG. 1 shows a high level overview of a network environment in which aspects of the present invention may be implemented.

[0018] FIG. 1ais a block diagram depicting the server component shown in FIG. 1 in greater detail.

[0019] FIG. 1bis a block diagram depicting the client station components shown in FIG. 1 in greater detail.

[0020] FIG. 2ais a block diagram depicting menu options and corresponding sub-options presented to a user operating an incident response system implemented in accordance with an embodiment of the present invention.

[0021] FIG. 2bis a screen interface which may be used to convey the menu options depicted in FIG. 2a.

[0022] FIG. 3 is a block diagram depicting a high level overview of exemplary processes which may be performed upon user selection of corresponding sub-options of the “Build My Plan” menu option depicted in FIG. 2a.

[0023] FIG. 4ais a block diagram illustrating in greater detail the step of importing faculty/staff information shown in FIG. 3.

[0024] FIG. 4bis a block diagram illustrating in greater detail the step of printing a faculty/staff workbook shown in FIG. 3.

[0025] FIG. 4cis a block diagram illustrating in greater detail the step of entering a completed faculty/staff workbook shown in FIG. 3.

[0026] FIGS. 5a-5gshow pages of an exemplary faculty/staff workbook generated in accordance with the process depicted in FIG. 4b.

[0027] FIG. 6ais a block diagram illustrating in greater detail the step of printing a roles workbook and assigning faculty/staff team roles shown in FIG. 3.

[0028] FIG. 6bis a block diagram illustrating in greater detail the step of entering a completed roles workbook shown in FIG. 3.

[0029] FIGS. 7a-7jshow pages of an exemplary roles workbook generated in accordance with the process depicted in FIG. 6a.

[0030] FIG. 8ais a block diagram illustrating in greater detail the step of selecting incidents from a library shown in FIG. 3.

[0031] FIG. 8bis a block diagram illustrating in greater detail the step of printing an incident workbook to review and revise an incident shown in FIG. 3.

[0032] FIG. 8cis a block diagram illustrating in greater detail the step of entering a completed incident workbook shown in FIG. 3.

[0033] FIG. 8dis a block diagram illustrating in greater detail the step of printing an updated incident for review and approval shown in FIG. 3.

[0034] FIGS. 9a-9wshow pages of an exemplary incident workbook generated in accordance with the process depicted in FIG. 8b.

[0035] FIG. 10ais a block diagram illustrating in greater detail the step of including student information in an incident response plan shown in FIG. 3.

[0036] FIG. 10bis a block diagram illustrating in greater detail the step of designing a faculty/staff call chain shown in FIG. 3.

[0037] FIG. 10cis a block diagram illustrating in greater detail the step of updating community resources shown in FIG. 3.

[0038] FIGS. 11a-11gshow pages of an exemplary student workbook which may be used to perform the step of including student information in an incident response plan shown in FIG. 3.

[0039] FIGS. 12a-12ishow pages of an exemplary faculty/staff chain workbook which may be used to perform the step of designing a faculty/staff call chain shown in FIG. 3.

[0040] FIGS. 13a-13hshow pages of an exemplary resource organizations workbook which may be used to perform the step of updating community resources shown in FIG. 3.

[0041] FIG. 14ais a block diagram that illustrates, in accordance with an embodiment of the present invention, data objects and hierarchical relationships among such objects used in a relational database to organize complete sets of data records having incident response data.

[0042] FIG. 14bshows an exemplary subset of the data objects and relationships shown in FIG. 14aused to organize a pre-specified expert designed template of data records for the creation of complete sets of data records having incident response data in accordance with an embodiment of the present invention.

[0043] FIG. 14cshows an exemplary subset of the data objects and relationships shown in FIG. 14aused to organize user specified data records for the creation of complete sets of data records having incident response data in accordance with an embodiment of the present invention.

[0044] FIG. 14dillustrates interrelated user specified data records used for the creation of a complete set of data records having incident response data relating to a bomb incident in accordance with an embodiment of the present invention.

[0045] FIG. 14eillustrates interrelated data records pre-specified by an expert as template records used for the creation of a complete set of data records having incident response data relating to a bomb incident in accordance with an embodiment of the present invention.

[0046] FIG. 14fillustrates an complete set of bomb incident related records created from user specified data records shown in FIG. 14dand the pre-specified data records shown in FIG. 14e.

[0047] FIG. 15ais a block diagram depicting a high level overview of an exemplary process which may be performed upon user selection of the “Manage My Incidents” sub-option under the “Update My Plan” option shown in FIG. 2a.

[0048] FIG. 15bis a block diagram depicting a high level overview of an exemplary process which may be performed upon user selection of the “Manage My Resources” sub-option under the “Update My Plan” option shown in FIG. 2a.

[0049] FIGS. 16-73 show pages of an exemplary School Incident Response Plan which, in accordance with an embodiment of the present invention, is generated upon user selection of the “Print My Plan” sub-option under the “Print My Plan” option shown in FIG. 2a.

[0050] FIG. 74 is a block diagram depicting a high level overview of an exemplary process which may be performed upon user selection of the “Print an Incident” sub-option under the “Print My Plan” option shown in FIG. 2a.

[0051] FIGS. 75a-75fshow pages of an exemplary incident report which, in accordance with an embodiment of the present invention, is generated upon user selection of the “Print an Incident” sub-option under the “Print My Plan” option shown in FIG. 2a.

[0052] a. Exemplary Network and Computing Environment

[0053] FIG. 1 shows a high level overview of a network environment in which aspects of the present invention may be implemented. One or more client stations 1501a, b, c, can be coupled via a communications network 1502 to a server(s) 1503. In accordance with conventional client/server network architecture, the client stations 1501a, b, cand server 1503 communicate using a common network protocol. In particular, the client stations 1501a, b, csend requests for data to the server 1503, which responds to the requests by returning the data specified to the client station 1501 issuing the request. Client stations 1501a, b, ccan also transfer files to server. The communications network 1502 may be an intranet or extranet utilizing Internet standards and protocols, such as TCP/IP and Hyper Text Transfer Protocol (HTTP), File Transfer Protocol (FTP) and Simple Mail Transfer Protocol (SMTP), as well as other LANs and WANs. In one embodiment of the present invention, the server 1503, which can be, for example, any network class system, is a web server having a web site and software for communicating on the “World Wide Web,” and information service on the Internet providing documents and links between documents. In this embodiment, a browser software element on the client station 1501a, b, ccan issue data requests to web sites on web servers 1503 using HTTP protocol upon user selection of hyperlinks at the client stations 1501a, b, c.

[0054] In accordance with a preferred embodiment of the present invention, FIG. 1adepicts in greater detail the components shown in FIG. 1. The server of FIG. 1ais coupled to a master data storage element 1505 and a user data storage element 1504, which are equipped with storage devices, such as disk drives. In the preferred embodiment, the client system 1501 runs relatively “thin” client networking software such as Citrix ICA Client, which causes connection to the server system 1503 in a seamless, Microsoft Window emulation display mode. A user at a client system can initiate requests for crisis related modeling data to the server system 1503 using the “thin” client. The server system 1503 is a conventional data processing system that provides access to the data at user data store 1504 and master data store 1505. The server system 1503 includes thin client software such as Citrix Metaframe for Windows (not shown) that includes database software and server software for responding to the client system 1501 with formatted screen data that emulates the Microsoft Windows environment at the client system. Such on screen functions include, for example, the capability to navigate from a process view to a data view.

[0055] In the preferred implementation described, the master data store 1505 includes database(s) of template organizational and modeling data that is used to import expert prepared template response data into a user application database on the user data store 1504. The modeling data includes definitions of processes, sub-processes, events, data elements, and procedures, as well as criteria, evidence, responsibility, and verification data. Upon completion of data entry, the user data store 1504 includes the completed user application database(s) which includes the entire user organizational and modeling data that is used to generate the customized incident response report. In addition to incident response data used to build an incident response plan, the user data store 1504 of the present described embodiment also includes workbook related information for printing workbooks which facilitate the gathering of information off-line for later entry into the application database of user store 1504. In addition, the user data store 1504 of the presently described embodiment may also include lists and rosters of raw data (i e., students, school faculty) that may be mapped in accordance with the structure of the application database and imported into that database, thus facilitating ease of data entry. Such roster data may also be used to generate complimentary reports. The application relational database on user data store 1504 is described more fully below in the “Exemplary Database Environment” section.

[0056] In the presently described implementation, the databases are implemented using an ODBC-compliant database system, such as Microsoft Access. Other known database systems could also be used. FIG. 1bis a block diagram depicting in greater detail the client station 1501 in accordance with a preferred implementation of the present invention. In particular, the client station(s) 1501 includes conventional computer hardware components including a Central Processing Unit (“CPU”) 20, a system memory 21, and a system bus 51 that couples the system memory 21 to CPU 20 and other computer system 20 components. The system memory 21 typically includes read only memory (ROM), random access memory (RAM) or other conventional known memory types. Instructions comprising application program modules, which include an operating system, a browser element or Citrix ICA client in the implementations noted above, are typically stored in and retrieved from memory 21 by CPU 20, which executes said instructions. A user may enter commands and other input into the computer 1501 via input devices such as a keyboard 95, mouse, scanner or other input device. A display device 47 is also coupled to the system bus 51 via a video graphics adaptor card 30. The display device 47, which may be a CRT monitor, LCD terminal or other display, includes a screen for the display of information which is visible to the user.

[0057] b. Exemplary Database Environment

[0058] Having described exemplary network and computing environments in which aspects of the present invention may be implemented, an exemplary database environment in which other aspects of the present invention may be implemented is now described. In particular, the application database stored on the user store 1504 shown in FIG. 1ais now described in greater detail. As noted above, the application database on user store 1504 is preferably implemented using an ODBC-compliant database system, such as Microsoft Access.

[0059] Turning now to FIG. 14a, it illustrates an exemplary structure and organization of the relational application database stored on the user data store 1504 shown in FIG. 1a. More specifically, FIG. 14ashows a block diagram that illustrates data objects and hierarchical relationships among such objects used in the relational application database to organize comprehensive sets of data records having incident response data. With respect to the description of this figure below, the term “data object” should be understood to mean one or more fields adapted to hold and/or organize a particular type of data content. Thus, the faculty staff data object 709 in FIG. 14arepresents fields adapted to hold faculty staff data. Similarly, the incidents data object 701 in that figure depicts fields adapted to hold incidents data. Accordingly, the organization of the application database on user data store 1504 in the presently described embodiment is defined by the data objects depicted and the depicted restrictions on the relational associations amongst those objects (e.g., the association 739 between faculty/staff data object 709 and faculty/staff attributes object 710 is a many to many relationship).

[0060] At the top of the organizational hierarchy depicted in FIG. 14ais the Incidents data object 701. As depicted in FIG. 14a, the Incident data object 701 is defined by the following: (a) its one to many relational link 731 to the assigned tasks data object 702; (b) its many to many relational link 732 to the assigned services data object 703; (c) its many to many relational link 733 to the assigned supplies data object 704; (d) its many to many relational link 734 to the assigned vital records data object 705; (e) its many to many relational link 735 to the assigned locations data object 706; and (f) its many to many relational link 736 to the assigned documents data object 707.

[0061] Turning now to other data objects depicted, each task data object 702 is defined by its many to many relational link 737 to role data objects 708. Each role data object 708 is defined by its many to many relational link 738 to faculty/staff data objects 709. Each faculty/staff data object 709 is defined by its many to many relational link 739 to attributes data objects 710. Additionally, the faculty staff object 709 of the presently described embodiment can also be defined by a one to one recursive relational link 740 to another faculty/staff data object 709 to form a call chain sequence.

[0062] Turning now the remaining data objects depicted, each service data object 703 is defined by its many to one relational link 741 to resource organization data objects 711. Each supply data object 704 is defined by its many to one relational link 742 to resource organization data objects 711. Each vital record data object 705 is defined by its many to one relational link 743 to location data objects 706.

[0063] Having described an exemplary network, computing and database environments in which embodiments of the present invention may be implemented, embodiments of the present invention are now described with reference to their system features and processes underlying such features.

[0064] c. System Operation and Features—Overview

[0065] In a preferred embodiment of the present invention, a client station 1501 receives input data from a user relating to a particular crisis incident. The client station 1501 includes user interface software elements adapted to guide a user through the process of creating, maintaining and distributing relevant crisis response information. Preferably, in a manner known in the art, the interface includes a displayed menu of selectable, hierarchically organized menu options which guide the user through the relevant processes. Upon selection, each menu option results in a download from the server 1503 of a corresponding user-interface page for a sub-option, which guide the user through relevant sub-process, and so on. Upon being presented with one such interface, the user is given a choice of incident crisis plan templates with which to produce and print a finished response plan for a specified incident. Various features enhance the user friendliness of data entry into the system 1500. For example, using procedures written into software using standard importing functions, the user can import, faculty/staff and student data, from year to year. Simple editing of data imported into the new year thus ensures a user never has to repeat data entry from inception.

[0066] The user input data is forwarded to a server 1503, and integrated with a specified template at the master data store 1505 into comprehensive, coherent and crisis response data stored at the user data store 1504. The system 1500 also preferably features the ability to create and store a “library” of incident responses, thus allowing coverage of more than one type of crisis incident.

[0067] The completed, integrated crisis response data at user data store 1504 data is adapted to generate useful reports relating to the crisis incident selected by the user. Report(s) generated by the system for the selected crisis incident may include a complete crisis response plan, with predetermined response scripts, texts, tasks, materials, methodologies, objectives, and/or evaluation criteria. In addition, the system 1500 preferably features a variety of complimentary reports and organized data output, including generic, non-incident specific crisis response plans; Faculty/Staff rosters; student rosters; supply and service reports; user forms and other documents. These are available to the user for further crisis response management, administrative reporting needs and overall time saving for the user.

[0068] Preferably, the reports, including complete crisis response plans, may be printed or published (i.e., distributed) by giving appropriate subsets of users at client stations 1501a, b, caccess to data at data store 1504 underlying such reports, or by forwarding such data using well known transfer protocols, such as the File Transfer Protocol where the network 1502 features Internet protocols. Where access to report data at the user data store 1504 is granted to subsets of users, access for each user is preferably restricted to data paid for or intended for the user by server 1503 software elements differentiating data by user account and by well known password protection techniques.

[0069] d. System Operation and Features—Detail

[0070] Having provided an overview of a system operating in accordance with an embodiment of the present invention, aspects of various embodiments of the present invention are now discussed in greater detail. In a preferred embodiment of the method of the present invention, a user uses an input device, such as a keyboard 95, to select incident response system software for execution by the CPU 20. Assuming the system supports multiple, unrelated users, the program presents verification and log on screens allowing a user to specify an account number using an input device, such as a keyboard 95. The incident response software causes the account number to be forwarded to the server 1503, which verifies whether the user has access to the system using verification software elements. If the user account is properly authorized, the server forwards a data page (e.g., HTML data, text data) representing a notice that a connection is established with the server 1503. The client station 1501 browser or other software element includes any graphics or text conversion software ensuring that data corresponding to the downloaded data page is ultimately viewable at the crt 47 terminal. In response, an incident response software element at the client station 1501 provides an initial interface screen with menu options, the corresponding data for which may be stored at the client station 1501 storage device 70. Turning now to FIG. 2a, it is a block diagram corresponding to such an interface screen.

[0071] In particular, FIG. 2ais a block diagram depicting menu options and corresponding sub-options presented to a user operating an incident response system from a user station 1501a, b, c, in accordance with an embodiment of the present invention. FIG. 2bshows a typical screen interface which may be used to convey the menu options depicted in FIG. 2aon a crt terminal 47. The main menu 90 represented in FIG. 2ahas displayed thereon various related options used to develop, update and print an incident response plan. The user is initially presented with four process options, “Build My Plan,” “Print My Plan,” “Update My Plan” and “Tell Me More,” as depicted in blocks 100, 200, 300 and 400, respectively.

[0072] The process corresponding to “Build My Plan” 100 guides the user in collecting and entering into the system 1500 each part of an incident response plan. Apart from a keyboard 95, “Build My Plan” 100 can be selected with a computer based pointing device, such as a mouse, or other input device. In the present described embodiment, upon selection of this option, a user is presented with five sub-options: “Enter My Faculty Staff Info,” “Define Critical Incident Team,” “Add Incidents to Plan,” “Review Plan to Date,” and “Add Other Plan Details,” represented as blocks 110, 130, 140, 170 and 180, respectively.

[0073] The process corresponding to the “Print My Plan” option 200 functions to publish (i.e., print or distribute) an incident response plan, once created by the user, for testing or for use in an emergency. Again, “Print My Plan” 200 can be selected with any user input device available. Upon selection, the user is presented with two sub-options: “Print my Plan” and “Print an Incident,” represented in FIG. 2aby blocks 210 and 220, respectively.

[0074] The process corresponding to the “Update my Plan” option 300 functions to update information in the plan once it is constructed. Upon selection, the user is presented with three sub-options: “Manage My Incidents,” “Manage my Resources” and “Show my Status Plan,” represented in FIG. 2aby blocks 310, 320 and 340, respectively.

[0075] The process corresponding to the “Tell me more” option 400 functions to educate the user on the importance of critical incident planning. Upon selection, the user is presented with two sub-options: “Getting Started” and “New to Planning?”, represented by blocks 410 and 420, respectively. When these are selected, the user is presented with help screens.

[0076] 1. System Operation and Features—Detail (“Build My Plan”)

[0077] Turning now to FIG. 3, it is a block diagram depicting a high level overview of exemplary processes which may be performed upon user selection of corresponding sub-options of the “Build My Plan” menu option depicted in FIG. 2a. These processes include processes corresponding to each of the following sub-options: (1) Entering Faculty Staff Information, (2) Defining a School's Critical Incident Team; (3) Adding Incident's to a Plan; (4) Reviewing a Plan to Date; and (5) Adding other Plan Details. The processes corresponding to the sub-options in the presently described embodiment are described below in step-by-step fashion.

[0078] a. System Operation and Features—Detail (“Enter Faculty Staff Info”)

[0079] In particular, turning now to FIG. 4a, it is a block diagram illustrating in greater detail the step of importing faculty staff information 111, a first step of the Entering Faculty Staff Information process 110 shown in FIG. 3. In particular, FIG. 4aillustrates an exemplary process for entering faculty/staff into a user data store 1504 database utilizing a data import methodology. If selected, a “Tell Me More” selection 117 displays context sensitive help. If the “Import faculty/Staff” selection 112 is selected, processing continues and a user import file is selected in step 114 at user machine 1501 (i.e., a user import file stored on the user data store 1504 or elsewhere on the server 1503 is specified and a request for same is sent to server 1503 using browser element or other network protocol interface). The selected file 115 is then downloaded in step 116 from server 1503 via network 1502 to user machine 1501. The client station 1501 then maps the fields from file 115 to Faculty Staff data object 709 fields via, for example, a GUI if the mapping is performed manually. As noted earlier, the Faculty Staff data object is a set of fields adapted to hold and/or organize faculty/staff data in a relational application database stored on the user data store 1504. The GUI used to map the imported data may include a series of pages representative of the Faculty/Staff data object 709. Where software elements are adapted to automatically perform mapping, no GUI is required. Once the data mapping is completed, in step 119, the mapped data is sent to server 1503 and is there imported into a Faculty/Staff data object 709 and stored into the application relational database at the user data store 1504.

[0080] Turning now to FIG. 4b, it is a block diagram illustrating in greater detail the step of printing a faculty staff workbook 118, a second step of the Entering Faculty Staff Information process 110 shown in FIG. 3. In particular, FIG. 4bshows an exemplary process 118 for printing a workbook to collect faculty/staff data offline, for example, when an import file 115 is not available at the server 1503 user data store 1504. Again, the “Tell Me More” selection 122 causes display of context sensitive help. The “Print faculty/staff workbook” selection 123 causes request for collection of current faculty/staff data to be sent to the server 1503. Server 1503 proceeds to collect faculty/staff workbook data and whatever current faculty staff information may exist on user data store 1504. The server 1503 includes database search and maintenance software of the type known in the art to accomplish this purpose. The Server 1503 then generates workbook reports from the retrieved data in step 124 and the reports are bound (i.e., formatted) into a PDF format file 121 in step 125. Commonly known publishing software, such as Adobe Exchange, can be used for this purpose. The server next sends a notification to the client 1501 that the reports are formatted whereupon in step 129, user selects a destination/filename in which to save PDF document 121. The destination/filename is sent to the server 1503, which then commences download of PDF file 121 from server 1503 via network 1502 to client machine 1501. Finally, once downloaded, the PDF report 121 can then be printed at user station 1501 to facilitate collection of data offline. FIGS. 5a-5gshow pages of an exemplary faculty/staff workbook generated in accordance with the process depicted in FIG. 4b. Apart from facilitating the collection of faculty/staff information offline, the exemplary workbook depicted includes instructions for entry of data into the system 1500.

[0081] Thus, once data is collected offline, it can be entered into the system 1500. FIG. 4cis a block diagram illustrating in greater detail the step of entering a completed faculty/staff workbook 123 shown in FIG. 3. Again, the Tell Me More selection 127 causes the display of context sensitive help on the crt monitor 47 of the client station 1501. Upon selection of the Enter faculty/staff workbook 128 selection, the client station processor 20 causes display of an editing screen(s) corresponding to the fields of the Faculty/Staff data object 709, which is stored in the application database of the user data store 1504. The data for the editing screen(s) may be retrieved from a storage device 70 of the client station 1501 or, in the alternative, a request for such data may be sent to the server 1503. The editing screen(s) allows a user to enter new records, and delete and edit existing records organized in accordance with the faculty/staff data object(s) 709. Additionally, using the screen interface, a user can define a recursive relationship call chain assignment, whereupon the user station 1501 processor 20 creates corresponding relational database associations 740 which relate Faculty/Staff data objects 709 in accordance with the user defined call chain assignment. In addition, using the screen interface, a user can access another screen interface to define attributes to assign to the Faculty/Staff objects 709, whereupon the user station 1501 processor 20 creates corresponding relational a database associations 739 between the Faculty/Staff object 709 and an attributes data object 710. As noted above, the attributes data object 710 is a set of fields adapted to hold and/or organize attributes of faculty/staff in the relational application database of the presently described embodiment stored on the user data store 1504. Finally, as faculty/staff and attribute records are created at client station 1501 they are sent to server 1503 station for storage in the application relational database at user data store 1504.

[0082] Thus, turning back to the presently described embodiment, having entered faculty/staff data and faculty/staff attribute data into the relational application database at user data store 1504, the user at client station 1501 has completed the Enter Faculty/Staff Information process 110 depicted in FIG. 3.

[0083] b. System Operation and Features—Detail (“Define Critical Incident Team”)

[0084] Turning now to FIG. 6a, it is a block diagram illustrating in greater detail the step of printing a roles workbook and assigning faculty/staff team roles 131, a first step of the Defining School's Critical Incident Team 130 process shown in FIG. 3. More specifically, FIG. 6ashows an exemplary process for printing a workbook to assign Faculty/Staff team roles 131 offline. If selected, a Tell Me More selection 133 displays context sensitive help. The Print Roles Workbook selection 132 causes a request for collection of current role assignment data to be sent to the server 1503. Server 1503 proceeds to collect role assignment workbook data and whatever current role assignment data exists on the user data store 1504. The server 1503 includes database search and maintenance software of the type known in the art to accomplish this purpose. The server 1503 then generates workbook reports from the retrieved data in step 137 and the reports are bound (i.e., formatted) into a PDF format file 121a. Commonly known publishing software, such as Adobe Exchange, can be used for this purpose. The server 1503 next sends a notification to the client 1501 that the reports are formatted whereupon in step 209, the user selects a destination/filename in which to save the PDF document 121a. The destination/filename is sent to the server 1503, which then commences download of PDF file 121afrom server 1503 via network 1502 to client 1501. Finally, once downloaded, the PDF report 121acan then be printed at client 1501 to facilitate collection of data offline. FIGS. 7a-7jshow pages of an exemplary roles workbook generated in accordance with the process depicted in FIG. 6a. Apart from facilitating the collection of faculty/staff information offline, the exemplary workbook depicted includes instructions for entry of data into the system 1500.

[0085] Thus, once data is collected offline, it can be entered into the system 1500. FIG. 6bis a block diagram illustrating in greater detail the step of entering completed roles workbook data 134 shown in FIG. 3. Again, the Tell Me More selection 136 causes the display of context sensitive help on the CRT monitor 47 of the client station 1501. Upon selection of the select role selection 135, the client station 1501 processor 20 causes display of an editing screen providing a role chart comprised of a list of roles which may be selected. The data for the editing screen(s) may be retrieved from a storage device 70 of the client station 1501 or, in the alternative, a request for such data may be sent to the server 1503. Once the user specifies a role via, for example, the client station 1501 keyboard 95, the client station 1510 processor 20 creates a corresponding roles record in the form of the roles data object 708 shown in FIG. 14a. The client station also issues a request to the server 1503 for current faculty staff data records in the application data base of the user data store 1504. If such records exist, upon receipt of the data, the processor 20 of the client station 1501 provides an editing screen with a list of faculty staff members to which the selected role is assigned. The list is extracted from the downloaded faculty staff records, each of which correspond to an individual faculty/staff member on a one to one basis in the presently described embodiment. Upon selection of such faculty staff members, the client station 1501 processor 20 creates corresponding relational database associations 738 between a corresponding instance of Faculty/Staff object 709 and the user specified instance of the roles data object 708.

[0086] If no faculty staff data records exist on the server 1503, then the client station 1501 processor 20 causes display of an editing screen(s) corresponding to the fields of the Faculty/Staff data object 709, which is stored in the application database of the user data store 1504. The editing screen(s) allows a user to enter new records organized in accordance with the faculty/staff data object(s) 709. Additionally, using the screen interface, a user can define a recursive relationship call chain assignment, whereupon the client station 1501 processor 20 creates corresponding relational database associations 740 which relate Faculty/Staff data object 709 instances in accordance with the user-defined call chain assignment. Also, using the screen interface, a user can access another screen interface, to define attributes to assign to the Faculty/Staff object 709 instances, whereupon the client station 1501 processor 20 creates corresponding relational database associations 739 between the Faculty/Staff object 709 instances an attribute data object 710 instance. Finally, as roles, faculty/staff and attribute records are created at client station 1501 they are sent to server 1503 station for storage in the application relational database at user data store 1504.

[0087] Thus, turning back to the presently described embodiment, having entered role data, faculty/staff data and faculty/staff attribute data into the relational application database at user data store 1504, the user at client station 1501 has completed the Define Critical Incident team process 130 depicted in FIG. 3.

[0088] c. System Operation and Features—Detail (“Add Incidents to My Plan”)

[0089] Turning now to FIG. 8a, it is a block diagram illustrating in greater detail the step of selecting incidents from a library for addition to an incident plan 141, a first step of the Add Incidents to My Plan process 140 shown in FIG. 3. More specifically, FIG. 8ashows an exemplary process for selecting and adding incidents 141 from the expert prepared incident response template database on the master data store 1505 into the user application database on the user data store 1504. Again, if selected, a Tell Me More selection 144 displays context sensitive help. Otherwise, the Select Incident selection 142 causes the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. The data for the editing screen may be retrieved from a storage device 70 of the client station 1501 or, in the alternative, a request for such data may be sent to the server 1503. Once the user specifies an incident type (e.g., a bomb explosion) via, for example, the client station 1501 keyboard 95, the client station 1501 sends a request to the server 1503 for a corresponding incident data records pre-specified by an expert as template records. As noted above, such template data is stored in a master incident relational database stored in the master data store 1501 of the presently described embodiment. In response to the client 1501 request, the server 1503 collects the template data from the master data store 1505. The server then causes a complete incident data structure 143 collected from the master data store 1505 to be coalesced into user application database 1504 using coalescence methodology, thus completing the step of selecting incidents from a library for addition to incident plan 141.

[0090] The process of coalescing template data on master data store 1505 into the user application database on the user data store 1504 is now described in greater detail with reference to FIGS. 14b-14f. The coalescence of expert prepared template response data with base user prepared data is a beneficial feature of embodiments of the present invention. In particular, these embodiments provide customized incident response data which at the same time meet relevant, up to date expert specifications for response information. The coalescence is accomplished by various methodologies of data integration. The methodologies include the direct importation of new data, the assemblage and merger of data, and the incorporation and fusion of relational links between data.

[0091] Turning now to FIG. 14b, it shows an exemplary subset of the data objects and relationship rules among data objects shown in FIG. 14a. This subset describes an exemplary organization of a pre-specified expert designed template of data records which are used to create complete sets of data records having incident response data in the application database at the user data store 1504. The template specifies a core of information which incident response plans must maintain to meet state of the art safety and preparedness specifications.

[0092] FIG. 14calso shows an exemplary subset of the data objects and relationship rules among data object shown in FIG. 14a. However, this subset describes an exemplary organization of a user specified data set of data records. The data objects in FIG. 14care of type that hold information that could typically be specified by school administrators and officials, while the data objects of FIG. 14bare of the type that hold information that typically should involve expert assistance. Thus, the data object structure of FIG. 14bcomplements the data object structure of FIG. 14c, such that when the two structures are combined the result is a more complete set of data records having incident response data in the application database on the user data store 1504.

[0093] The process of coalescing specific instances of the structures depicted in FIG. 14band 14cis now illustrated with reference to FIGS. 14d-14f. In particular, FIG. 14dillustrates user specified data records and relationships amongst records holding user-specified response-related information for bomb explosion incidents. In particular, three faculty/staff records with assigned attributes and linked in a call chain have been assigned in accordance with user-specified information to three roles. The Police Service resource organization link has been modified to Town Police. The supply Cordon Tape resource organization link has been modified to Hardware store. The vital record Evacuation Maps has been assigned to a Main Office location. The document incident form has been modified.

[0094] Thus, the data consists of three faculty/staff records conforming to the faculty/staff data object 709 shown in FIG. 14a, three defined attribute assignment relationships 739 (i.e., relation database links), three role assignment relationships 738 to record instances of the role data 708, and call chain relationships 740 between the faculty staff records conforming to the faculty/staff object 709. Additionally, the data includes one service record instance of the services data object 703 show in FIG. 14a, with a resource organization relationship 741 to a record instance of the resource organization data object 711; an instance of the supply record data object 704 with a resource organization relationship 742 to a record instance of the resource organization data object 711; a record instance of the vital record data object 705 with a local relationship 743 to a record instance of the location data object 706, and a record instance of the document data object 707.

[0095] Turning now to FIG. 14e, it illustrates data records and relational links amongst those records holding expert pre-specified response-related information for bomb explosion incidents. In particular, the template instance consists of consists of three sequenced tasks with assigned roles in accordance with expert-specified information, two services each with a place holder for resource organization information, two vital records, one location and two expert prepared, bomb incident specific documents.

[0096] Thus, the data consists of a record instance of the incident data object 701 shown in FIG. 14a, the “Bomb Threat” record instance, in turn, has: (a) an associated task assignment relationship 731 to record instances of the sequenced task data object 702 with assigned role relationships 737 to corresponding record instances of the role data object 708; (b) a service assignment relationship 732 to record instances of the service data object 703 with resource organization relationships 741 to record instances of the resource organization data object 711 holding place holder indicators; (c) a supply assignment relationship 733 to record instances of the supplies data object 704 with resource organization assignment relationship 742 to a record instance of the resource organization data object 711 having only a place holder indicator; (d) a vital record assignment relationship 734 to record instances of the vital record data object 705; (e) a location assignment relationship 735 to a record instance of the location data object 706; (f) and a document assignment relationship 736 to record instances of document data objects 707.

[0097] Finally, FIG. 14fillustrates an complete set of related records with bomb-incident information created from the coalescing of data records having user-specified response-related information show in FIG. 14dand the data records holding expert pre-specified response-related information for bomb explosion incidents shown in FIG. 14e. As the figure shows, the records relating to bomb-incident response report are now include expert-specified and user-specified information. Thus, data for the bomb explosion incident is complete.

[0098] Upon completion of the data required for the explosion incident report of the presently described embodiment of the invention, it may be prudent to review and, if necessary, revise the completed incident. FIG. 8bis a block diagram illustrating in greater detail the step of printing an incident workbook to review and revise an incident 145 shown in FIG. 3. Again, the Tell Me More Selection 148 causes the display of context sensitive help on the CRT monitor 47 of the client station 1501. The How Do I View Plans selection 147 also causes additional help screens to be shown from data in PDF format.

[0099] After use of help screens, a user in the presently described embodiment selects an incident to print. In particular, the client station 1501 causes the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. The data for the editing screen may be retrieved from a storage device 70 of the client station 1501 or, in the alternative, a request for such data may be sent to the server 1503. Once the user specifies an incident type (e.g., a bomb explosion) via, for example, the client station 1501 keyboard 95, the client station 1501 sends a request to the server 1503 to collect current incident assignment data from the application database on the user data store 1504 for printing in step 146. The server 1503 includes database search and maintenance software of the type known in the art to accomplish this purpose. The server 1503 collects and then generates incident workbook reports from the retrieved data and the reports are bound (i.e., formatted) into a PDF format file 121b. The server 1503 next sends a notification to the client 1501 that the reports are formatted whereupon in step 120b, the user selects a destination/filename in which to save the PDF document 121b. The destination/filename is sent to the server 1503, which then commences download of PDF file 121bfrom server 1503 via network 1502 to client 1501. Finally, once downloaded, the PDF report 121bcan then be printed at client 1501 to facilitate review and revision of incident data. FIGS. 9a-9wshow pages of an exemplary incident workbook generated in accordance with the process depicted in FIG. 8b. Apart from facilitating the review and revision of indent data, the exemplary workbook depicted includes instructions for entry of revised data into the system.

[0100] Once the data is reviewed offline, revised data can be entered into the system 1500. FIG. 8cis a block diagram illustrating in greater detail the step of entering a completed incident workbook 149 shown in FIG. 3. The Select/Enter Incident selection 150 causes the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. The data for the editing screen may be retrieved from a storage device 70 of the client station 1501 or, in the alternative, a request for such data may be sent to the server 1503. Once the user specifies an incident type (e.g., a bomb explosion) via, for example, the client station 1501 keyboard 95, the server returns an editing screen(s) that is displayed and allows editing of a record instances of the incident data object 701 corresponding to the incident specified. Thus, screen prompts provided by the editing screens correspond to incident data object 701 fields. The editing screen(s) also allow for additions, deletions and revisions of record instances of other data objects in the application database associate with the specified incident. Thus, the screen(s) display prompts corresponding to relation links and record instances of data objects associated with the specified incident, including, as depicted in FIG. 72a: tasks assignment link 731 and task data object 702, roles assignment link 737 and roles data object 708, faculty/staff role assignment link 738 and faculty/staff data object 709; services assignment link 732 and services data object 703, service resource organizations assignment link (services) 741; supplies assignment link 733 and supplies data object 704, supply resource organizations assignment link (supplies) 742; vital records assignment link 734 and vital records data object 705, vital record location assignment link 743; locations assignment link 735 and locations data object 706; documents assignment link 736 and documents data object 707.

[0101] Once revised incident data has been entered into the system 1500, an updated incident report may be printed. FIG. 8dis a block diagram illustrating in greater detail the step of printing an updated incident for review and approval 156 shown in FIG. 3. Again, the “Tell Me More” selection 159 causes display of context sensitive help. The Select Incident selection causes the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. A request is sent to the server 1503 to collect incident information in step 157. Server 1503 proceeds to collect incident information from application database on user data store 1504. The Server 1503 then generates reports from the retrieved data and the reports are bound (Le., formatted) into a PDF format file 121c. The server next sends a notification to the client 1501 that the reports are formatted whereupon in step 120c, the user selects a destination/filename in which to save PDF document 121c. The destination/filename is sent to the server 1503, which then commences download of PDF file 121cfrom server 1503 via network 1502 to client machine 1501. Finally, once downloaded, the PDF report 121ccan then be printed at user station 1501 to facilitate review and approval offline.

[0102] Once a supervisor or other individual responsible for incident report and incident response plan approves the incident report, the report can be approved on line. That is, a user can choose Select Incident selection, which again causes the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. Once the user specifies an incident type (e.g., a bomb explosion) via, for example, the client station 1501 keyboard 95, a request is sent to the server 1503, which returns an editing screen with prompts corresponding to approval fields of records associated with the incident specified (i.e., associated with record instances of incident data object 701 specified). The user can then specify approval in the editing screen provided and another request is sent to the server 1503, which alters approval fields of records on the user data store 1504 associated with specified incident to indicate approval.

[0103] Thus, turning back to the presently described embodiment, having printed and approved an incident report, the user(s) at client station have completed the Add Incidents to My Plan process 140 depicted in FIG. 3. The user(s) has the option of printing the incident response report or complete response plan via the Review My Plan to Date process 170 depicted in FIG. 3. The particulars of these processes are discussed in detail below in connection with the discussion of the “Print My Plan” option depicted in FIG. 2a.

[0104] d. System Operation and Features—Detail (“Add Other Details”)

[0105] Once a response plan is completed and approved, additional optional may be included in the plan data as well. For example, turning now to FIG. 10a, it is a block diagram illustrating in greater detail the step of including student information in an incident response plan 181, a first step of the Add Other Plan Details 180 process shown in FIG. 3. In particular, FIG. 10aillustrates an exemplary process for entering student information into a user data store 1504 database utilizing a data import methodology. If selected, a “Tell Me More” selection 184 displays context sensitive help. If the “Import Students Now” selection 182 is selected, processing continues and a user import file is selected in step 114aat user machine 1501 (i.e., a user import file stored on the user data store 1504 or elsewhere on the server 1503 is specified and a request for same is sent to server 1503 using browser element or other network protocol interface). The selected file 115ais then downloaded in step 116afrom server 1503 via network 1502 to user machine 1501. The user station 1501 then maps the fields from file 115 to Student data object 712 fields via, for example, a GUI if the mapping is performed manually. In the presently described embodiment, the student data object is a set of fields adapted to hold and/or organize student data in a relational application database stored on the user data store 1504. Once the data mapping is completed, the mapped data is sent to server 1503 and is there imported into a student data object 712 and stored into the application relational database at the user data store 1504.

[0106] In the alternative, if no import file is available, student data may be entered into the system 1500 manually after gathering of such data offline using a printed workbook, in accordance with the workbook data gathering and entry methods noted above. FIGS. 11a-11gshow pages of an exemplary student workbook which may be used to perform the step of including student information in an incident response plan 181 shown in FIG. 3.

[0107] In the presently described embodiment, once student data has been entered, other optional information may be included in the response plan. For example, faculty/staff call chain relational links 740 depicted in FIG. 14amay be defined and included in the plan data.

[0108] Turning now to FIG. 10b, it is a block diagram illustrating in greater detail the step of designing a faculty/staff call chain 185 shown in FIG. 3. In particular, in accordance with similar methods described earlier, a “Print faculty/staff call chain workbook” selection 190 causes request for collection of current faculty/staff call chain data for workbook to be sent to the server 1503. Server 1503 proceeds to collect faculty/staff call chain workbook data and whatever current faculty staff call chain information may exist on user data store 1504. The Server 1503 then generates workbook reports from the retrieved data and the reports are bound (i.e., formatted) into a PDF format file. The server next sends a notification to the client 1501 that the reports are formatted whereupon the user selects a destination/filename in which to save PDF document. The destination/filename is sent to the server 1503, which then commences download of PDF file from server 1503 via network 1502 to client machine 1501. The PDF report can then be printed at user station 1501 to facilitate collection of data offline. FIGS. 12a-12ishow pages of an exemplary faculty/staff chain workbook which may be used to perform the step of designing a faculty/staff call chain shown in FIG. 3.

[0109] Once data is collected offline, it can be entered into the system 1500 (step 191, FIG. 10b.) Upon selection of the Enter Call Chain Workbook 191 selection, the client station processor 20 causes display of an editing screen(s) corresponding to the fields of the Faculty/Staff data object 709, which is stored in the application database of the user data store 1504. The editing screen(s) allows a user to enter new records, and delete and edit existing records organized in accordance with the faculty/staff data object(s) 709. Additionally, using the screen interface, a user can define a recursive relationship call chain assignment, whereupon the user station 1501 processor 20 creates corresponding relational database associations 740 which relate Faculty/Staff data objects 709 in accordance with the user defined call chain assignment. As faculty/staff records and cll chain relationships are created at client station 1501 they are sent to server 1503 station for storage in the application relational database at user data store 1504.

[0110] Thus, turning back to the presently described embodiment, having entered faculty/staff data and specified call chain relationships among faculty/staff the user at client station 1501 has completed the Design Faculty/Staff Call Chain process 185 depicted in FIG. 3.

[0111] In the presently described embodiment, once call chain data has been entered, other optional information may be included in the response plan. For example, record instances of resource organization data object 711 depicted in FIG. 14amay be defined and included in the plan data.

[0112] Turning now to FIG. 10c, it is a block diagram illustrating in greater detail the step of updating community resources 186 shown in FIG. 3. In particular, in accordance with similar methods described earlier, a “Print Community Resource Organization Workbook” selection 194 causes a request for collection of current resource organization data for a workbook to be sent to the server 1503. Server 1503 proceeds to collect resource organization workbook data and whatever current resource organization information may exist on the user data store 1504. The Server 1503 then generates workbook reports from the retrieved data and the reports are bound (i.e., formatted) into a PDF format file. The server next sends a notification to the client 1501 that the reports are formatted whereupon the user selects a destination/filename in which to save PDF document. The destination/filename is sent to the server 1503, which then commences download of PDF file from server 1503 via network 1502 to client machine 1501. Finally, once downloaded, the PDF report can then be printed at user station 1501 to facilitate collection of data offline. FIGS. 13a-13hshow pages of an exemplary resource organizations workbook which may be used to perform the step of updating community resources 186 shown in FIG. 3.

[0113] Once data is collected offline, it can be entered into the system 1500 (step 195, FIG. 10). Upon selection of the Enter Resource Organization Workbook 195 selection, the client station processor 20 causes display of an editing screen(s) corresponding to the fields of the resource organization data object 711, which is stored in the application database of the user data store 1504. The editing screen(s) allows a user to enter new records, and delete and edit existing records organized in accordance with the resource organization data object 711. As resource organization records are created at client station 1501 they are sent to server 1503 station for storage in the application relational database at user data store 1504.

[0114] Thus, turning back to the presently described embodiment, having entered resource organization data, the user at client station 1501 has completed the Update Community Resources process 186 depicted in FIG. 3. Furthermore, having utilized the-sub options depicted in FIG. 3 relating to the “Build My Plan” option shown in FIG. 2a, the user has completed work on building a bomb explosion incident response plan in the presently described embodiment.

[0115] 2. System Operation and Features—Detail (“Print My Plan”)

[0116] Having completed an incident response plan of the presently described embodiment, the user(s) can at any time print the plan via the “Print My Plan” menu option depicted in FIG. 2a. The Print My Plan option of the presently described embodiment allows the printing of an incident report and the complete incident response plan, steps which are represented by Blocks 210 and 220 of FIG. 2a, respectively.

[0117] The printing of a plan may be accomplished via process similar to that described in connection with FIG. 8b. In particular, in the presently described embodiment, the client station 1501 causes the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. Once the user specifies an incident type (e.g., a bomb explosion) via, for example, the client station 1501 keyboard 95, the client station 1501 sends a request to the server 1503 to collect current incident data from the application database on the user data store 1504 for printing. Server 1503 proceeds to collect information on all record instances of data object corresponding to specified incident from the user data store 1504. The server 1503 then generates incident response plan from the retrieved data and the reports are bound (i.e., formatted) into a PDF format file. The server 1503 next sends a notification to the client 1501 that the reports are formatted whereupon the user selects a destination/filename in which to save the PDF document. The destination/filename is sent to the server 1503, which then commences download of PDF file from server 1503 via network 1502 to client 1501. Finally, once downloaded, the PDF report can then be printed at client 1501 to facilitate review incident response plan. FIGS. 16-73 show pages of an exemplary School Incident Response Plan which, in accordance with an embodiment of the present invention, is generated upon user selection of the “Print My Plan” sub-option under the “Print My Plan” option shown in FIG. 2a.

[0118] Turning now to FIG. 74, it is a block diagram depicting a high level overview of an exemplary process which may be performed upon user selection of the “Print an Incident” sub-option 220 under the “Print My Plan” option shown in FIG. 2a. In particular, in the presently described embodiment, the client station 1501 causes the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. Once the user specifies an incident type (e.g., a bomb explosion) via, for example, the client station 1501 keyboard 95, the client station 1501 sends a request to the server 1503 to collect current incident data from the application database on the user data store 1504 for printing. Server 1503 proceeds to collect appropriate data and generates incident report from the retrieved data. The reports are then bound (i.e., formatted) into a PDF format file. The server 1503 next sends a notification to the client 1501 that the reports are formatted whereupon the user selects a destination/filename in which to save the PDF document. The destination/filename is sent to the server 1503, which then commences download of PDF file from server 1503 via network 1502 to client 1501. Finally, once downloaded, the PDF reports can then be printed at client 1501 to facilitate review of incident reports. FIGS. 75a-75fshow pages of an exemplary incident report which, in accordance with an embodiment of the present invention, is generated upon user selection of the “Print an Incident” sub-option 220 under the “Print My Plan” option shown in FIG. 2a.

[0119] 3. System Operation and Features—Detail (“Update My Plan”)

[0120] Having completed and printed an incident response plan of the presently described embodiment, the user(s) can also at any time update the plan via the “Update My Plan” menu option depicted in FIG. 2a. Update My Plan allows editing of data records holding information the accuracy of which is likely to change often. The Blocks 310, 320 and 330 represent processes which may be performed upon user selection of corresponding sub-options of the “Update My Plan” menu option depicted in FIG. 2a. These sub-options include: (1) Managing Incidents, (2) Managing Resources; and (3) Showing Status.

[0121] FIG. 15ais a block diagram depicting a high level overview of an exemplary process(es) which may be performed upon user selection of the “Manage My Incidents” sub-option 310 under the “Update My Plan” 300 option shown in FIG. 2a. The Select/Enter Incident selection 150acauses the display of an editing screen providing an incident chart comprised of a list of incidents which the user may select. The data for the editing screen may be retrieved from a storage device 70 of the client station 1501 or, in the alternative, a request for such data may be sent to the server 1503. Once the user specifies an incident type (e.g., a bomb explosion) via, for example, the client station 1501 keyboard 95, the server returns an editing screen(s) that is displayed and allows editing of a record instances of the incident data object 701 corresponding to the incident specified. Thus, screen prompts provided by editing screens correspond to incident data object 701 fields. The editing screen(s) also allow for additions, deletions and revisions of relational links between the specified record instances of the incident data object 701 and other data objects in the application database. Thus, the screen(s) includes display prompts corresponding to relation links associated with the specified incident, including, as depicted in FIG. 15a: task assignment link 731, services assignment link 732, supplies assignment link 733, vital records assignment link 734, locations assignment link 735 and documents assignment link 736.

[0122] Preferably, an editing screen is provided for each relation link in the application database specifying the relationship of record instances of incident data object 701. In the presently described embodiment, from each of the assignment screens, drill down capability exists at the client station 501 for adding of new records, and deleting and editing of data objects and assignment relationships lower in the hierarchy depicted in FIG. 72a. These include tasks data object 702 and role assignment link 737; roles data object 708 and faculty staff assignment link 738; faculty/staff data object 709; services data object 703; service resource organization assignment link 741; supplies data object 704 and supplies resource organizations assignment link 742; vital records data object 705 and vital record location assignment link 743; locations data object 706; and documents data object 707.

[0123] In addition to updating plan data using an incident specification (e.g., bomb explosion) as a reference, the system 1500 of the presently described embodiment also allows direct access and editing of data records corresponding to data objects below the incident data object 701 in the hierarchy depicted in FIG. 14a. Turning now to FIG. 15b, it is a block diagram depicting a high level overview of an exemplary process which may be performed upon user selection of the “Manage My Resources” sub-option 320 under the “Update My Plan” option shown in FIG. 2a. Here, a user accesses and edits data records corresponding to data objects in the user application database using the editing screens and database searches as in the methods described earlier. However, search and selection of records corresponding to data objects lower it the date object hierarchy is performed directly, rather than via drill down from incident data object 701 editing

[0124] Conclusion

[0125] Thus, an integrated user-friendly automated system and process customized to aid in the creation, maintenance and distribution of crisis response plans has been described. Those with skill in the art will recognize that, while the preceding specification has described particular embodiments of the present invention with reference to the specific details described above, various modifications to these embodiments would be made without departing from the scope of the invention. For example, while a system and process for creating, maintaining and distributing incident crisis response plans has been discussed using a response plan customized for a typical school district as an exemplar, it is clear that the system and process of the invention may be used in any organization in need of, or desiring, a crisis response plan. Thus, the scope of the invention should understood with reference to the following claims and their equivalents.