Certification method for manufacturing process

[0001] This application claims the benefit of the filing date of U.S. provisional application entitled, Certification Method for Manufacturing Process, Serial No. 60/361,181, filed Mar. 1, 2002.

[0002] This invention relates to an improved method for certifying that a manufacturing facility is capable of producing a quality, manufactured product. It more particularly relates to a method for certifying that a printed circuit board and printed circuit assembly manufacturing facility is capable of producing a quality printed circuit board assembly.

[0003] There is a long felt need in the manufacturing arts to develop a method for certifying that a given manufacturing facility is capable of producing a quality manufactured part of a particular type. One known means for certifying comprises defining a quality management standard, auditing the manufacturing facility against the standard and then issuing a certificate of compliance if the manufacturing facility meets every element of the standard.

[0004] An example of a quality management standard is ISO 9000. This is a standard requiring that a quality management program with specific elements be in place. An example of an element of this standard is ISO 9000-2 4.9 This element is summarized by Praxiom Research Limited of Alberta Canada to read in part, All products (and services) are created by means of processes. (source: ISO 9000-2 Guidelines Translated into Plain English, http://www.connect.ab.ca/praxiom/9000-2.htm) In other words, in order to pass an ISO 9000 audit and receive a certificate of compliance, a manufacturing facility must at least produce all products and services by a predefined process. The standard does not say what the process is or how to determine if the process is suitable for the product being produced. Nor does it give an indication that a process has acceptable yields. It merely states that the process is defined. A certification to a quality management standard, therefore, does not give a third party any indication that the manufacturing facility in question is using appropriate processes for the product being produced.

[0005] An alternative method for certifying that a manufacturing facility is capable of producing a quality manufactured product comprises auditing the products produced by a manufacturing facility to a performance specification. The Defense Supply Center, Columbus (DSCC) performs such a certification. The method for attaining the certification is described in Qualified Products List, Qualified Manufacturers List: General Qualification Information, published by DSCC, September 1998, pp 4-14. A generic test product and associated performance specification are defined for a given class of products, such as hybrid microcircuits. The performance specification for hybrid microcircuits is described in Hybrid Microcircuits, General Specification for, MIL-PRF-38534E, Jan. 6, 2003. The manufacturing facility then produces a set of the test products. The set of test products are audited or tested against the performance specification. If the parts meet all of the requirements of the performance specification, then the manufacturing facility is issued a certification to produce parts of the general class. The DSCC also additionally requires the manufacturing facility to meet a quality management standard similar to ISO 9000.

[0006] A given class of products, however, cannot be audited against a performance specification if the diversity of the members of the class is too great, or the evolution of the members of the class is too rapid. It is not possible in this situation to define a generic test product. Printed circuit assemblies, for example, are a given class of products that are too diverse and are evolving too rapidly for there to be a generic test product. The size of printed circuit assemblies can range from less than 1 mm1 mm to more than 500 mm500 mm. Solder joints on printed circuit assemblies can be through-hole, surface mount, and/or area arrays such as BGA or flip-chip. There is a wide array of fluxes, solder pastes, and solder alloys used to produce printed circuit assemblies. The assemblies themselves can range from disposable electronic smart cards to multimillion-dollar mainframe motherboards. Furthermore printed circuit assemblies are evolving rapidly. Solder paste formulations, component lead configurations, component pitch, lead surface metallizations and other physical parameters of the components and assemblies themselves are changing on a yearly and sometimes monthly basis. For reasons of diversity and rapid evolution, therefore, neither the DSCC nor any other entity known to the inventor has been able to define a generic test product for printed circuit assemblies and hence have not been able to certify a manufacturing facility to produce quality printed circuit assemblies to a product standard.

[0007] This invention is an improved method for certifying that a first manufacturing facility is capable of producing quality products of a particular type. The method comprises the steps of inspecting at least one second manufacturing facility known to produce good parts of said particular type; preparing a manufacturing process standard based on said inspection; auditing said first manufacturing facility against said manufacturing process specification; and issuing a process certification to said first manufacturing facility if said first manufacturing facility passes the audit.

[0008] The steps of inspecting at least one second manufacturing facility known to produce good parts at acceptable yields, preparing a manufacturing process standard based on said inspection and auditing a first manufacturing facility against said standard is referred to herein as benchmarking. The results of an inspection of at least one manufacturing facility known to produce good parts is referred to herein as a benchmark. Benchmarks are periodically published for different factories producing good parts of a particular type. The company CEERIS of Old Lyme CT, for example, publishes benchmarks for printed circuit assembly facilities on a periodic basis as evidenced by the press release CEERIS Releases DPMO Benchmarks dated Apr. 4, 2000 and incorporated herein by reference. Benchmarks are objective standards as to what good manufacturing processes for parts of a particular type are at a given time. Benchmark studies also establish what the state-of-the art, best-of-breed or best-in-class manufacturing processes are at a given time.

[0009] Two products are of the same particular type if they share at least one similar essential characteristic requiring a similar manufacturing process. For example, if two printed circuit assemblies comprise a ball grid array (BGA), then they share the similar essential characteristic of comprising a ball grid array. This essential characteristic requires a similar manufacturing process, such as a BGA rework station and/or BGA inspection system. The two printed circuit assemblies, therefore, are of the same particular type known as BGA assembly. This is true even if they differ substantially in other characteristics, such as size.

[0010] This invention provides the surprising benefit of providing an objective process standard for the manufacturing process for a product of a particular type despite a wide diversity or rapid evolution of the members of a given class of products to which the product belongs or rapid evolution of the equipment and processes that produce the products. The method can be applied to any manufacturing process. It is particularly suited to the processes used to manufacture printed circuit boards or printed circuit board assemblies. These processes can include surface mount soldering, wave soldering, BGA rework and the like.

[0011] The invention may also comprise an improved method for certifying that a manufacturing facility is capable of producing quality products of a particular type, said method comprising the steps of performing an audit of the manufacturing processes of said first manufacturing facility against a manufacturing process standard and issuing a process certification to said manufacturing facility if said first manufacturing facility passes the audit.

[0012] The invention may also comprise an improved product of a particular type wherein the improved product is produced by a manufacturing facility that has been certified to a process standard for products of said particular type.

[0013] The invention may also comprise an improved means of indicating to a third party that a manufacturing facility is capable of producing quality parts of a particular type which comprises the step of publicly displaying a certification of the factory wherein the certification is to a manufacturing process standard for the products of a particular type.

[0014] The invention is a method of assuring that a contract electronics manufacturer (CEM), Original Equipment Manufacturer (OEM), printed circuit board (PCB) fabricator or printed circuit board assembly (PCBA) assembler can manufacture a quality product. The invention is assurance to a third party that an electronics assembler's assembly process has met objective standards.

[0015] The method may comprise a client making an application to a certification entity for a process certification of its manufacturing facility. The certification entity then begins its Process Audit of the manufacturing process to be certified.

[0016] Prior to the audit, the certification entity inspects at least one second manufacturing facility known to produce good parts of the same particular type as the client. The at least one second manufacturing facility is preferably state-of-the-art at the time of the inspection. A manufacturing facility may be considered state of the art if its yields are comparable to that of the best of similar facilities that have been evaluated in a benchmark study. Yields from two different facilities may be considered comparable if they are within 50% of each other. The benchmark study was preferably performed within a year of the inspection.

[0017] The certification entity prepares a manufacturing process standard based on the inspection of the at least one second manufacturing facility. The standard comprises acceptable values for parameters describing the second manufacturing facility. These values might comprise acceptable equipment, materials, ambient temperature and humidity, line speed parameters, operator attitudes, and plant layout. The standard is preferably written down. The inspection may occur prior to the client's application for certification. The inspection preferably occurs less than a year prior to the audit. Preferably two or more second facilities are inspected. More preferably three or more second facilities are inspected.

[0018] A given part may comprise multiple particular types. A single printed circuit assembly, for example, may comprise a BGA component and a through-hole component. The assembly would therefore be of the two particular types known as BGA assembly and through-hole assembly. The manufacturing process standard, therefore, would be based on the inspection of at least one facility producing good BGA assemblies and at least one facility producing good through-hole assemblies. These two facilities may be the same facility. This is preferred when there are interactions between the processes for producing parts of multiple particular types.

[0019] Once the process standard is prepared, the client's manufacturing facility is audited. Areas of the assembly process are examined in detail. The examination should include: equipment, assembly processes, materials, documentation, configuration control, incoming inspection procedures, factory control, design for manufacturing guidelines, workmanship standards, process control practices, defect data and corrective actions taken, as well as general operations. Personnel, including management, engineering, technicians, operators, and other line personnel may be interviewed. The certification entity may take measurements and analyze various process centers. Process centers should include all equipment used to manufacture a PCB assembly which may include the stencil printer, pick and place machines, reflow ovens, inspection stations and repair systems. Compatibility of process parameters and materials may be evaluated.

[0020] Once the audit is complete, the certification entity will either certify that the client's manufacturing processes meets the manufacturing process standard or will suggest corrective action. If corrective action is required, then different levels of recommendations may be proposed. These levels include:

[0021] Level Irecommendations that will directly and immediately impact the manufacturing process in terms of yield, efficiency or quality of the product.

[0022] Level IIrecommendations that will significantly improve the process but are not as urgent.

[0023] Level IIIrecommendations that are directions that the client may wish to eventually pursue.

[0024] Level IVrecommendations that will improve the safety of the client's personnel.

[0025] Implementation of Level I recommendations is a requirement for Process Certification. Implementation of Level IV recommendations may also be required if the manufacturing facility is audited against an additional safety standard. The safety standard may be governmental in origin, such as OSHA (Occupational Safety and Health Administration) standards in the US. The safety standard may also be based on a benchmark to similar facilities.

[0026] Implementation of the required recommendations is preferably completed within 6 months after the initial Process Audit. They are more preferably completed within 1 month after the initial Process Audit. After a fixed period of time, the certification entity will return to the facility to re-examine the process and possibly interview people for compliance to the specified recommendations in a Follow-up Audit. The certification entity may also re-examine key areas of the process that were previously covered on the initial Process Audit to assure that they have not degraded. Key areas may include areas of the process that are known to degrade rapidly over the time interval from the initial Process Audit to the Follow-up Audit. In printed circuit board manufacture, key areas can include copper plate, photo engraving and safe practices. In printed circuit assembly, key areas can include pick-and-place machines, stencil printers and reflow ovens. If the process meets the process standard in the follow-up audit, the certification entity will grant a Process Certification.

[0027] During the course of a Process Audit, expertise in critical areas of, for example, electronic assembly may be observed and examined by the certification entity. If the certification entity finds competence in these areas, the Process Certification will carry endorsements for these areas.

[0028] The Process Certification is valid for a fixed period, such as two years, from the date of initial Certification. At that time, a new Process Audit will take place and if the manufacturing process meets the process standard then the certification will be renewed for an additional fixed period, such as two years. If the Process Audit results in Level I recommendations, these will have to be completed and approved prior to certification renewal. The Process Certification may also require that all Level IV recommendations be implemented.

[0029] The process standard may be updated prior to the new Process Audit by performing a new inspection of a facility known to produce good parts.

[0030] By attaining the certification entity's Process Certification, a manufacturer, such as a contract assembler or original equipment manufacturer (OEM), can assert that their manufacturing process has met objective standards. Having the areas of improvement pointed out by the certification entity and implementing them improves the manufacturing process.

[0031] The certification entity proposes to review Company A's surface mount technology (SMT) operation for the purpose of benchmarking and recommending improvements/enhancements to the operation that might result in higher yields and more efficient through-put. The certification entity shall perform a comprehensive Process Audit of Company A's surface mount technology (SMT) assembly process. Services performed shall include:

[0032] The certification entity will tour Company A's production facility.

[0033] The certification entity will meet with key personnel of Company A to determine perceived process strengths and weaknesses and related concerns.

[0034] The certification entity will review the process documentation and yield data of Company A including:

[0035] Design procedures, design, and design for manufacturing (DFM) guidelines

[0036] Defect analysis data

[0037] The certification entity will perform an assessment of the SMT assembly and soldering processes including procedures, equipment, production methods, production rates, configuration control and process controls.

[0038] The certification entity will work with responsible personnel of Company A to diagnose problems observed by Company A and/or the certification entity.

[0039] Coinciding with the above activities, the certification entity will perform a skill assessment through dialog with and observation of Company A's personnel.

[0040] The certification entity will meet with the management (and appropriate engineering personnel as designated by management) to discuss findings and recommendations for process improvement including process enhancement, controls, procedures and personnel training. Comparative analysis to state-of-the-art SMT operations of similar volume and PCBA mix shall ensue. The recommendations may include Level I recommendations.

[0041] An optional written report can be prepared and submitted summarizing the findings and recommendations resulting from the Process Audit. Specific recommendations will be made concurrent with the direction concluded by the certification entity and Company A.

[0042] The certification entity will supply most of the tools and equipment required for the process audit including temperature and humidity measurement equipment, oven profile data recorder, checklists, etc. Company A will, ideally, have its SMT line and secondary operations such as inspection, repair and thermal test running and available for assessment and documentation accessible.

[0043] In addition to the initial (proposed) Process Audit, Company A can apply for Process Certification. The certification entity shall revisit Company A at a future agreed upon date (within 8 months of the initial audit) for a follow-up audit. If all Level I recommendations cited in the initial audit have been implemented and nothing else has degraded, the certification entity shall certify Company A's SMT assembly process.

[0044] This certification states to present and prospective Company A clients that the processes, materials, equipment and personnel at Company A have been certified by the certification entity to be capable of producing quality printed circuit board (PCB) assemblies. The certification entity will be available to state and discuss this with Company A's clients. Certification is valid for 1.5 years and renewal can be applied for with a follow-on Process Audit.

[0045] The initial Process Audit is estimated to take approximately 1 on-site day and one office day to prepare the report. The certification entity can also be available for an additional day to discuss prospective process and equipment endeavors of Company A as well as any other issues relating to Company A's SMT business.

[0046] The certification entity will review Company B's SMT assembly process and recommend specific direction for process performance improvement. The certification entity's comprehensive process review will result in improved SMT assembly techniques and methodologies.

[0047] The certification entity will concentrate on improving company B's assembly process as well as troubleshooting specific problems Company B may be experiencing. The entire review can usually be accomplished within 2-4 days (depending upon the number of lines in the facility) and with minimal disruption to factory personnel and routines. The certification entity's specific knowledge of and experience with most major manufacturers of production equipment and solder pastes gained through its ongoing work in the field assures Company B of accurate and timely information and recommendations.

[0048] Prior to the certification entity's scheduled process review, specific information about company B's assembly process, personnel and facility will be queried including information regarding current process flow, equipment and materials being used, composition and characteristics of the product being used, current defect levels and specific trouble areas currently recognized. This allows preparation that facilitates efficient and expeditious on-site work.

[0049] The process review begins with a meeting with appropriate engineering and production staff including manufacturing, process, quality, design, and management. Each participant presents their specific areas of responsibilities as well as process concerns and problems they may have.

[0050] The certification entity personnel then proceed to make the initial examination of the assembly line(s). Procedures, equipment and materials are observed. This procedure provides additional insight for the certification entity personnel for an interview phase. Quality documentation is also reviewed at this point.

[0051] Participants involved in the initial meeting meet with the certification entity's personnel individually to further discuss their areas of responsibilities. At this juncture, initial observations and problems identified by the certification entity are mentioned and/or discussed in detail. Documentation and process control practices pertaining to the individual's area will also be reviewed.

[0052] Specific areas of the assembly process are examined in detail. At this point, the certification entity may make measurements and analysis at the various process centers including the printer, pick-and-place, reflow, inspection and repair systems. Compatibility of process parameters and materials will be scrutinized. Interviews with line personnel, as deemed appropriate, will also commence.

[0053] Upon completion of the process review, the certification entity will review its findings and compile a presentation for the Process Review Summation Meeting.

[0054] On the morning following the completion of the process review, the certification entity will present its findings in the process review summation meeting with appropriate personnel. It is here that the recommendations for process improvement will be submitted. These will include specific actions to resolve specific problems as well as issues and directions for improvement of quality and cycle time reduction. They may include Level I recommendations.

[0055] Within 1-2 weeks following the process review, the certification entity will submit a written report summarizing the findings and recommendations presented in the process review summation meeting. If desired, a follow-on meeting with corporate management to present the certification entity's findings can also be opted for.

[0056] In addition to the initial process review, the client can apply for the certification entity's process certification. The certification entity shall revisit the client's facility at a future agreed upon date (within 8 months of the initial audit) for a follow-up audit. If all Level I recommendations cited in the initial process review have been implemented and nothing else has degraded, the certification entity shall certify the client's SMT assembly process. This certification states to present and prospective customers of the client that the processes, materials, equipment and personnel have been certified by the certification entity to be capable of producing quality PCB assemblies. The certification entity will be available to state and discuss this with said customers. Certification is valid for 1.5 years and renewal can be applied for with a follow-on process audit.

[0057] The certification entity proposes to perform an initial Process Audit at Company C's contract assembly operation for the purpose of benchmarking and recommending improvements/enhancements to the operation that might result in higher yields and more efficient through-put. The certification entity shall perform a comprehensive Process Audit of Company C's SMT and through-hole assembly process.

[0058] In the course of the Process Audit, Company C shall also apply for the certification entity's Process Certification. The certification entity's Process Certification is assurance to present and prospective customers of Company C that the processes, materials, equipment and personnel have been certified by the certification entity to be capable of producing quality PCB assemblies. Upon attaining the certification entity's Process Certification, customers and potential customers can communicate with the certification entity to discuss and confirm Company C's capabilities. Company C will also be attempting to qualify for No-Clean and BGA Endorsements. No-Clean refers to Company C's processes, equipment and materials that are used to produce circuit board assemblies that do not require cleaning.

[0059] Services performed shall include:

[0060] The certification entity will tour Company C's production facility.

[0061] The certification entity will meet with key personnel to review process strengths and weaknesses, defect and process related problems and other pertinent concerns.

[0062] The certification entity will review process documentation and yield data including:

[0063] Design procedures, design and DFM Guidelines

[0064] Defect analysis data

[0065] Workmanship standards

[0066] The certification entity will perform an assessment of the assembly and soldering processes including procedures, materials, equipment, materials qualification testing, production methods, production rates, and process controls.

[0067] The certification entity will work with responsible personnel of Company C to diagnose problems observed by Company C and/or the certification entity.

[0068] Coinciding with the above activities, skill assessment will be undertaken through dialog with and observation of Company C personnel.

[0069] The certification entity will meet with the Management (and appropriate engineering personnel as designated by Management) in a summary meeting to discuss findings and recommendations for process improvement including process enhancement, controls, procedures and personnel training.

[0070] A written report will be prepared and submitted summarizing the findings and recommendations resulting from the Process Audit. Specific recommendations will be made.

[0071] Level Irecommendations that will directly and immediately impact the manufacturing process in terms of yield, efficiency or quality of the product.

[0072] Level IIrecommendations that will significantly improve the process but are not as urgent.

[0073] Level IIIrecommendations that are directions that the client may wish to eventually pursue.

[0074] Fulfillment of Level I recommendations, as disclosed in a follow-up Process Audit (to be conducted within 6 months of the initial Process Audit) will result in Company C's qualifying and attaining the certification entity's Process Certification.

[0075] The certification entity will supply most of the tools and equipment required for the process audit including temperature and humidity measurement equipment, checklists, etc. Company C should provide a profile data recorder and have its defect data and related statistical process control (SPC) data available for examination. Company C will have its PCB assembly and secondary operations running and available for assessment and documentation accessible.

[0076] The Process Audit is estimated to take approximately 2 (cumulative) on-site days.

[0077] The Process Audit report is estimated to take approximately 1 office (off-site) day to prepare.

[0078] The Follow-Up Process Audit, if required, is estimated to take approximately 1 on-site day.

[0079] The certification entity Process Certification is assurance to present and prospective customers of the Certified Contract Electronics Manufacturer (CEM) that the processes, materials, equipment and personnel have been certified by the certification entity to be capable of producing quality PCB assemblies.

[0080] The Process Certification procedure begins with a thorough Process Audit by the certification entity's team of experienced and qualified Process Examiners.

[0081] All areas of the assembly process are examined in detail. The examination includes: all equipment, assembly processes, materials, documentation, configuration control, incoming inspection procedures, factory control, DFM guidelines, workmanship standards, process control practices, defect data and corrective actions taken, as well as general operations. Personnel at all levelsmanagement, engineering, technicians, operators, and other line personnel are randomly interviewed. The certification entity will take measurements and analyze various process centers including the stencil printer, pick-and-place, reflow, inspection and repair systems. Compatibility of process parameters and materials will be scrutinized.

[0082] Once the audit is complete, the certification entity will either certify that the CEM's assembly processes meet the certification criteria or will suggest corrective action. If corrective action is required, three levels of recommendations will be proposed.

[0083] Level Irecommendations that will directly and immediately impact the manufacturing process in terms of yield, efficiency or quality of the product.

[0084] Level IIrecommendations that will significantly improve the process but are not as urgent.

[0085] Level IIIrecommendations that are directions that the client may wish to eventually pursue.

[0086] Implementation of Level I recommendations is a requirement for the certification entity's Process Certification. These must be completed within 6 months after the initial Process Audit. At that time, the certification entity will return to the facility to re-examine the process for compliance to the specified recommendations. The certification entity will also re-examine key areas of the process (that were previously covered on the initial Process Audit) to assure that nothing has degraded. If the process is up to standards, the certification entity will grant Process Certification.

[0087] The certification entity Process Certification is valid for two years from the date of initial Certification. At that time, a new Process Audit will take place and, assuming all is up to the certification entity's level of standards, certification will be renewed for another two years. If the Process Audit results in Level I recommendations, these will have to be completed and approved prior to Certification renewal.

[0088] During the course of the Process Audit, expertise in critical areas of electronic assembly may be observed and examined by the certification entity. If the certification entity finds competence in these areas, the Process Certification will carry endorsements for these areas. Such Process Endorsements include capability in No-Clean Soldering, Ball Grid Array (BGA), Chip Scale Packages (CSP) and Flip-Chip, Lead-free Soldering, and others.

[0089] The certification entity Process Certification demonstrates to prospective and existing clients that the proper equipment, processes, training, materials and attitudes are in place to competently build their product. The certified company's clients can call the certification entity to discuss their findings and confidence in the certified company's capabilities. While the certification entity cannot guarantee perfect product assembly, they will stand by their findings that everything required to produce a quality product is in place from a capability and control standpoint.

[0090] Many OEMs do not know how nor have the manpower to perform source inspection or certification of a CEMparticularly as it relates to their mix and volume. The certification entity has this expertise and can confidently recommend Certified clients to the OEM and qualify that recommendation. OEMs will be assured that a CEM with the certification entity Process Certification has been thoroughly examined and approved to very high objective standards.

[0091] Company E manufactures microwave PCB assemblies. The microwave PCB assemblies produced by Company E belong to both of the particular type called microwave end-product circuit boards and of the particular type SMT assemblies. Microwave end-product circuit boards are a given class of products that have a specific performance specifications. The performance specification is IPC-6108, Microwave End Product Board Inspection and Test, which is published by the IPC, Chicago Ill. and is incorporated herein by reference. SMT assemblies are a given class of products that do not have a performance specification to the best of the knowledge of the inventor. Company E was located in the state of NY in USA where it must meet the safety standards of NY OSHA (Occupational Safety and Health Administration).

[0092] Company E hired a certification entity to provide certification that the manufacturing facility and products produced conformed to said IPC performance specification, a process standard for microwave end-product circuit boards, a process standard for SMT assemblies, the safety standards of NY OSHA and a benchmark safety standard for other manufacturers of circuit boards and printed circuit board assemblies. The process standards of each particular type were based on a benchmark to a state-of-the-art facility producing the same particular types. One state-of-the-art facility was inspected to produce the standard for microwave end product circuit board manufacturing. This standard is referred to herein as MEP. Three state-of-the-art facilities were inspected within one year prior to the audit to produce the process standard for SMT assemblies manufacturing. This standard is referred to herein as SMTP. The benchmark safety standard was based on said inspections as well. It is referred to herein as STYP.

[0093] Company E's manufacturing facility was audited by the certification entity. The relevant portion of the results are presented in Table 1. The first column states the item of the manufacturing process that was audited. Bold items in the first column are general headings for subsequent items. The second column states what level a recommendation is. Level I, Level II, Level III and Level IV(i.e. safety) levels are noted. A blank cell in the second column means that an item met the particular element of the standards or specifications appropriate for that item. The third column states a recommendation if an item failed to meet an element of the standards or specifications. The third column also contains comments that the auditor felt would be of interest to Company E. A blank cell in the third column means that no observation was made that was worth bring to the attention of Company E. The fourth column states an element of either the specification or standards that the item was audited against. Cells in the fourth column that are blank refer to items for which there was no specification or standard worth noting. In order to pass the audit and receive certification, all Level I and Level IV recommendations had to be implemented.

TABLE 1
	Recommendation	Recommendation/
Audit Checklist	Level	Comments
			Process Standards
			MEP, Benchmark Microwave End
			Product Manufacturing Process
			SMTP, Benchmark, SMT
			Assembly Manufacturing Process.
			Product Specifications
			IPC-6018A, Microwave End-
			Product Board Inspection and Test
			Safety Standards
			NY OSHA
			STYP, Benchmark for Microwave
			End Product and SMT audited
			facilities
Client employees
interviewed
Inspection and			MEP, SMTP, personnel know and
Manufacturing Personnel			follow manufacturing processes.
Quality Systems Engineer			MEP, SMTP, personnel know and
			follow quality processes.
Manufacturing Process			MEP, SMTP, personnel know
Engineer, Project			manufacturing processes.
Engineer
Manufacturing and			MEP, SMTP, personnel know
Engineering Managers			manufacturing processes.
Special
Problems/Challenges:
		Note: these items summarize
		the meeting with Company
		E's personnel
		Cross divisional	MEP, SMTP, There is cross
		communication between	divisional communication between
		personnel	personnel.
	Level III	Measuring Cu thickness per	IPC-6018A, 3.6.3.1
		IPC-6018A, 3.6.3.1. How
		you do you verify 20% of
		1/4/ oz Cu
	Level III	Concern about the detail and	IPC-6018A, Class 3 requires a
		conformance criteria for	great deal of configuration control
		Class 3	(traceability), and an increase in
			inspection and testing. See
			paragraphs IPC-6018A-1.3, 3.4,
			3.5, 3.6, 3.7, 3.8, 3.10, 3.11, 3.12
	Level III	Is equipment necessary for	MEP, SMTP, No equipment
		Class 3 qualification	requirements other than that for
			testing.
Board Class:
		Class 2 and 3 product both
		processed on the production
		floor
Procurement-			IPC-6018A-1.3.3, 1.4
Documentation
Title, number, date of		OK	MEP, SMTP, Title, number, date
spec listed on doc			of spec listed on doc
Exceptions noted (if any)		OK	MEP, SMTP, exceptions are
			noted
Title, number, date of		copy of master drawing is	IPC-6018A-1.4
master dwg listed		forwarded to sub contractor,
		rev verified
Part ID and marking listed		OK	MEP, SMTP Part ID and marking
on doc			listed on doc
Delivery info (if		OK
necessary)
Acceptance level		OK	MEP, SMTP, Acceptance level
classifications listed			classifications listed
Inspection requirements		inspection requirements are	IPC-6018A-1.4
listed		listed on master drawing
Document approved by		OK	MEP, SMTP, Document approved
manager			by manager
General Observations:		Well organized and	MEP, SMTP, Procurement
		maintained procurement	operations are well organized and
		operations. Procurement	maintained. Procurement specialist
		specialist well trained and	are trained and know job
		obviously knows the job	requirements
		requirements
Pre-production
Engineering
Documentation Review		Spec sheet and drawing	MEP, SMTP, All materials
		supplied by customer or	reviewed by project engineer prior
		created by Company E's	to release.
		design dept. All materials
		reviewed by project engineer
		prior to release
Work Instructions		Determined by engineering	MEP, SMTP, Work instructions
Available		program software. Project	determined by engineering
		engineer reviews job,	program software. Project
		determines process path and	engineer reviews job, determines
		schedules:	process path and schedules.
		PDR (pre-design review)	MEP, SMTP, Design reviewed
		with customer	with customer before finalization
		Design review
		Critical design review
		Manufacturing readiness	MEP, SMTP, Review
		review by customer	manufacturing readiness with
			customer.
		Models (1st piece) built. This	MEP, SMTP, First piece built and
		entire process is among the	evaluated in detail.
		best I've seen. Other facilities
		audited in the past do not take
		the time and the attention to
		detail.
Traveler Review
contents		Company designs and	MEP, SMTP, Travelers checked
		travelers are created in-house.	against project checklist.
		Each is checked against the
		project checklist and master
		drawing.
method of configuration	Level III	Drawings and engineering	Note: This is not a violation of
		information are kept in file	6018A, just a concern.
		cabinets (org. by part	However, the process traveler
		number) in each inspection	requires the operator/inspector to
		area.	verify the configuration level of
		Concerned about	the document at each process step.
		configuration control of the
		several copies of drawings
		kept on the floor.
work instructions		For pre-production, work	MEP, SMTP, Engineering steps
		instructions are viewed	are tracked and interfaced with
		through the engineering	customer.
		program software. This is an
		excellent method of tracking
		the engineering steps and to
		interface with the customer.
special notations		Made per customer or	MEP, SMTP, Notations are
		engineering request. All	recorded for future reference.
		notations are kept in the
		engineering software
		program for future reference.
class noted		Yes, in a special field created	MEP, SMTP, Class is noted.
		on the traveler. Easy
		recognition by the operator is
		possible due to the color
		coded bags used for each
		traveler - i.e., Red for Class 3.
spec noted		OK	MEP, SMTP, Spec is noted.
std listed		OK	MEP, SMTP, Standard is listed
sign-off		N/A
Process			IPC-6018A
Documentation
document review		Once the project has been	MEP, SMTP, Process
		reviewed by the project	documentation is reviewed by
		engineer, the document is	project engineer and participating
		forwarded for an additional	departments.
		review by all participating
		departments.
dimensional check		1st piece is released, built and	MEP, SMTP, First piece is
		measurements made	released, built and tested.
noted on traveler		OK	MEP, SMTP, notation of
			dimensional check made on
			traveler.
materials review		NA at this point
how listed		noted per spec, per order
noted on traveler		OK
CoC (Certificate of		OK	MEP, SMTP, CoC is available.
conformance) Available
tools noted		Yes - drill bits, etc. called out	MEP, SMTP, Tools are noted on
		and noted on drawing	drawing
problems noted		OK	MEP, SMTP, Problems are noted
method of feedback		Weekly meetings with	MEP, SMTP, Customer feedback
		customer.	provided for.
segregation of		Job placed in MRB area after	MEP, SMTP, parts segregated
class/rejected products -		NCMR is written. Engineer	according to class. Rejected parts
how		notified.	are segregated.
Configuration			IPC-6018A
Control Method
Test coupon		Programmed and located per
		job. Class 3 coupons have
		been designed and are
		included on artwork and drill
		programs.
Housekeeping		OK	MEP, SMTP all items are in
			proper storage or in use. No trash
			or discarded items on floor.
Film and tool review		At the time of pre-traveler
		release.
tooling process (film)		Multiline tooling punch
dimensional inspection		At Copper Plate (CP)	MEP, SMTP, dimensions are
			checked by calibrated instruments.
visual inspection for
defects
where		At CP
how marked/controlled		Defects (scratches, pinholes,	MEP, SMTP, defects are marked.
		etc). are marked with tape
		arrow by inspection
		personnel. Engineering
		decides if tool is usable.
usage noted	Level I	No. Film should have date of	MEP, SMTP, Film must have date
		plot, and usage should be	of plot. Usage must be tracked
		tracked similar to tracking	similar to tracking system used on
		system used on of drill hits.	of drill hits.
		Part of configuration control.
		Film ages and is sensitive to
		temperature, humidity and
		handling. Polyester-type
		materials do not exhibit
		historisis (material memory -
		allowing material to return to
		pre-exposure condition) and
		therefore must stored and
		used in controlled conditions.
how stored		In photo department
temp & humidity		69 F./40%	MEP, SMTP, As part of
			configuration control, temp/RH
			must be maintained as consistent
			between process operations -
			photo-plot, image processing,
			lamination, laminate storage
Housekeeping	Level I	Walk off mat not changed	MEP, SMTP, Walk off mat needs
		and not sticky.	to be checked regularly and
		Dust will affect the quality of	replaced when no longer sticky.
		photo tools, lamination and
		performance of microwave
		assemblies.
	Level I	Temp/Humidity recorder	MEP, SMTP, As part of
		chart held record paper that	configuration control, temp/RH
		hadn't been changed in	must be maintained as consistent
		several weeks.	between process operations -
		(Undetermined length of	photo-plot, image processing,
		time) Temp/humidity	lamination, laminate storage
		requirements specified in
		materials and operations
		specifications.
Materials Storage
Work Instructions	Level I	Instructions were located	MEP, SMTP, Instructions should
Available		high on wall above the	be located within easy reach and
		windows. They were out of	line of sight of the operator.
		reach, out of eyeshot and
		difficult to reach (no step
		stool or ladder present).
Std/Spec Available		OK	MEP, SMTP, standard and spec
			available.
Housekeeping	Level II	In general - OK. However,	MEP, SMTP all items are in
		care must be taken when	proper storage or in use. No trash
		storing laminate to assure that	or discarded items on floor.
		edges and corners do not
		overhang the edge of the
		shelving. Current conditions
		constitute a safety hazard.
Incoming Materials
Control - Lam.
CoC		On file	MEP, SMTP, CoC is on file.
Receiving		Laminate verified for vendor,	MEP, SMTP, Received items
		lot number and qty received,	verified for vendor, number and
		CoC forwarded to incoming	qty received.
		inspection for filing
Lot verification		Match lot number on CoC to	MEP, SMTP, Lot number
		Packing Slip	matched to packing slip.
Testing/Verification	Level II	None, no referee
		measurements made. Suggest
		periodic verification on
		materials received - copper
		thickness, laminate thickness
		and occasional glass
		verification to spec. Referee
		measurements keep vendors
		honest. It's a simple test used
		to verify quality of incoming
		materials.
Incoming Materials
Control - preg
CoC		On file	MEP, SMTP, CoC is on file.
Receiving		Preg verified for vendor, lot	MEP, SMTP, Received items
		number and qty received,	verified for vendor, number and
		CoC forwarded to incoming	qty received.
		inspection for filing
Lot verification		Match lot number on CoC to	MEP SMTP, match lot number on
		Packing Slip	Packing slip.
Testing/Verification	Level II	None, no referee
		measurements made. Suggest
		periodic verification on
		materials received - copper
		thickness, laminate thickness
		and occasional glass
		verification to spec.
Storage and control
Laminate		See Housekeeping remarks
Temp/Humidity	Level I	None present	MEP, SMTP, As part of
			configuration control, temp/RH
			must be maintained as consistent
			between process operations -
			photo-plot, image processing,
			lamination, laminate storage
Pre-preg
Temp/Humidity		No calibration of refrigerated
		storage
Shelf Life noted		OK
Housekeeping	Level I	Walkoff mat needs	MEP, SMTP, Walk off mat needs
		regular/daily change. Suggest	to be checked regularly and
		adding a W/O rug in addition	replaced when no longer sticky.
		to sticky mat.
RMR Area		See Inspection Audit
Locked
Segregated by		Lot
Matl
Production
CoC copy available		On File	MEP, SMTP, CoC is on file.
Who controls		Print Crib
Housekeeping		Good	MEP, SMTP all items are in
			proper storage or in use. No trash
			or discarded items on floor.
Incoming Matls
Control-chem
CoC		None available
Receiving		Verification of received
		materials against Packing
		List
Lot verification		See above
Testing/Verification		None.
per
Storage and Control
Segregated per OSHA	Level IV	No segregation of materials	NY OSHA
(NY-OSHA)		per OSHA (NY-OSHA)
		regulations. Acids and
		Caustics were randomly
		placed in CP (plating area),
		not organized According to
		safe practices as specified by
		OSHA (NY-OSHA) regs.
Marked
container		OK	NY OSHA
storage area		Yes. All containers were	NY OSHA
		placed in hazard liners (a
		good practice especially
		when containers are not
		segregated by acid/base)
Testing/Verification		None
per
Housekeeping		See CP
LiFo/FiFo		FiFo
Instruments		OK
Calibration
method		N/A
verified		N/A
Equipment
Maint Log		On file	STYP, maintenance log is kept on
			file.
PM (Preventative
Maintenace)
Safety Practices
MSDS (Material Safety	Level IV	All safety data sheets are	STYP, MSDS need to be located
Data Sheets) Available		located in print crib and not	in each section, especially where
		in the area where they are	chemicals are stored and used.
		needed. Strongly suggest that	MSDS gives instructions on
		MSDS' be located in the	exposure treatment, spill
		production areas where they	containment, etc.
		are needed.
Handling		With gloves	STYP, MEP, materials to be
			handled with appropriate personal
			protective equipment.
Misc matls Control		N/A
Order Release
Traveler Updated		OK	MEP, SMTP, travelers are
			updated.
Materials Prep
Work Instructions		Yes, see notes under Work	MEP, SMTP, work instructions
Available		Instructions, Materials Store	are available.
Equipment		Shear
Maint Log		Filed in maint. Dept.	MEP, SMTP, maintenance log is
			on file.
Safety Practices
MSDS (Material Safety	Level IV	No, see above	STYP, MSDS need to be located
Data Sheet) Available			in each section
Handling		OK
Matl Pull
CoC verified		OK
noted	Level III	Yes. Company's system of
		control is solid. However,
		you may be gigged on the
		lack of referee testing
Matl. Prep
per		Traveler
Housekeeping		See notes under
		Housekeeping, Materials Store
Order Release
Traveler updated		OK	MEP, SMTP, travelers are
			updated.
Drill
Work Instructions		Yes. Location, attached to	MEP, SMTP, work instructions
Available		shelving between the drills	are available for all equipment.
		and router easily accessible to
		operators.
Equipment
Maint Log		Filed in Maint. Dept	MEP, SMTP, maintenance log is
			on file.
PM
Safety Practices
MSDS Available	Level IV	In Print Crib	STYP, MSDS need to be located
			in each section
Handling		OK
Configuration control		Good crosscheck of N/C tape
		or program to drill callout
		and inspection
Matl. Prep		Good
per		Dwg/traveler
Tooling check		Per operator sheet located at	MEP, SMTP, tooling is checked
		each drill station - GOOD	per checklist
		checklist
Set up		Checked against instructions	MEP, SMTP, tooling set up is
			checked against instructions.
Operation
Test pnl		OK
Offset method		Use of Multiline or normal
		jobs, checked by x-ray on
		more difficult multilayers.
Post drill check
Hole size		Not observed
Location check	Level III	Good use of drill inspection
		aid. Aids have part number
		and rev noted. Suggest that
		each inspection aid be
		marked with part no. and rev
		in a consistent place
		(markings are randomly
		placed on aid).
Tools
Bit Storage		Good	MEP, bits are stored properly
Use control		By of hits	MEP, use of bits is controlled.
Re-point		No
Housekeeping		Good	MEP, SMTP all items are in
			proper storage or in use. No trash
			or discarded items on floor.
	Level I	Temperature and humidity	MEP, SMTP, As part of
		recorded chart not updated.	configuration control, temp/RH
		Chart needs to be changed	must be maintained as consistent
		weekly. Temperature & RH	between process operations-
		73.3 F./47.4 RH (referee check,	photo-plot, image processing,
		in spec)	lamination, laminate storage
Order Release
Traveler updated		Yes - miscellaneous rework	MEP, SMTP, traveler is updated.
		is noted on the traveler.
	Level I	One job was passed to the	MEP, SMTP, traveler is updated.
		next operation without
		signoff of a process not
		performed. Upon
		questioning, was told that the
		step was not necessary for
		this job. Suggest signoff or
		lining through and initialing
		unnecessary operations.
Deburr
Work Instructions		OK	MEP, SMTP, World instructions
Available			are available.
Equipment
Maint Log		In Maint. Dept	MEP, SMTP, maintenance log is
			on file
PM
Safety Practices
MSDS Available	Level IV	See above	STYP, MSDS need to be located
			in each section, especially where
			chemicals are stored and used.
			MSDS gives instructions on
			exposure treatment, spill
			containment, etc.
Wet Process - CP
Work Instructions		OK	MEP, SMTP, Work instructions
Available			are available.
Equipment
Maint Log		See above	MEP, SMTP, maintenance log is
			on file
PM
Safety Practices	Level IV	Drum storage blocks	NY OSHA
		eyewash and shower in etch
		and debur. Violation of
		OSHA (NY-OSHA) req. No
		evidence of regular testing of
		eyewash or shower - OSHA
		(NY-OSHA) Req.
MSDS Available	Level IV	See above	STYP, MSDS need to be located
			in each section, especially where
			chemicals are stored and used.
			MSDS gives instructions on
			exposure treatment, spill
			containment, etc.
Chem testing
Frequency	Level II	On required items. Chem
		titration setup in exhibited
		dried crystalline (2 tubes)
		structures on titration tube. If
		these crystals fall into beaker
		during test - results will be
		compromised. Suggest
		regular cleaning with D.I.
		water to assure good results.
Cleanliness - wet
operations
Housekeeping	Level I	Very Poor - see notes on	MEP, SMTP all items are in
		housekeeping	proper storage or in use. No trash
			or discarded items on floor.
Racks		OK
Anode/cathode	Level I	All cathodes showed regular	MEP, SMTP Anodes and cathodes
		cleaning. However, there	re cleaned and checked regularly.
		does not appear to regular
		checks or replacement of
		anodes as evidenced by the
		poor condition of recently
		removed lead anodes.
		Evidence of this should be
		apparent through
		microsection (IPC-6018A-
		3.7) evaluation.
	Level II	There must be a regular	MEP,SMTP Anodes and cathodes
		schedule initiated with	re cleaned and checked regularly.
		verification of checks and
		replacement logged.
Tanks	Level II	Acceptable. Suggest regular	MEP, SMTP Tanks are cleaned
		wiping (daily) of tank faces	and checked regularly.
		and tops.
Thickness check
Cu		By operator	MEP, SMTP, all required
			thickness checks are performed.
PbSn		CoC available from outside	MEP, SMTP, all required
		testing lab.	thickness checks are performed.
Sn		CoC available from outside	MEP, SMTP, all required
		testing lab.	thickness checks are performed.
Other		Ni/Au thickness noted by the	MEP, SMTP, all required
		operator on all jobs requiring.	thickness checks are performed.
Calibration			MEP, SMTP, All measuring
			equipment is within calibration
Rectification		Within Calibration
Other
Housekeeping	Level I	1. Poor in etch. OK in plate.	MEP, SMTP all items are in
			proper storage or in use. No trash
			or discarded items on floor.
	Level I	2. Drums randomly placed in	MEP, SMTP all items are in
		area. No segregation by type.	proper storage or in use. No trash
			or discarded items on floor.
	Level I	3. Drums block access to	MEP, SMTP all items are in
		equipment and work tables	proper storage or in use. No trash
			or discarded items on floor.
	Level I	4. Old Somaca deburrer	MEP, SMTP all items are in
		stored in area.	proper storage or in use. No trash
			or discarded items on floor.
Traveler Updated		OK	MEP, SMTP, all travelers are
			updated.
Micro Etch - CP
Work Instructions		OK	MEP, SMTP, all work
Available			instructions are visible
Equipment
Maintenance Log		See above	MEP, SMTP, all maintenance
			logs are available
PM			MEP, SMTP, PM is done
			according to plan
Safety Practices	Level IV	Electrical panels blocked, DI	NY OSHA
		cylinder not strapped to wall
		per OSHA (NY-OSHA) req.
MSDS Available	Level IV	See above	STYP, all MSDSs are available
Chem testing
Frequency	Level II	On required items. Chem
		titration setup in microetch
		exhibited dried crystalline
		structures on titration tube. If
		these crystals fall into beaker
		during test - results will be
		compromised. Suggest
		regular cleaning with D.I.
		water to assure good results.
	Level II	No analysis log. Results not
		noted or tracked.
Cleanliness	Level I	Poor. Etcher was covered	MEP, SMTP all items are in
		with died etchant, floor	proper storage or in use. No trash
		needed cleaning	or discarded items on floor.
Etch setup		OK
Etch control		OK. See note concerning
		chem testing.
Housekeeping	Level I	1. In general - very poor.	MEP, SMTP all items are in
			proper storage or in use. No trash
			or discarded items on floor.
	Level I	2. All electrical panels	MEP, SMTP all items are in
		blocked by tables, equipment	proper storage or in use. No trash
		or carts	or discarded items on floor.
	Level I	3. Misc. waste materials	MEP, SMTP all items are in
		stored In MRB area.	proper storage or in use. No trash
			or discarded items on floor.
	Level 1	4. DI cylinder (tank) stored at	MEP, SMTP all items are in
		end of etcher, not strapped	proper storage or in use. No trash
		per OSHA (NY-OSHA) req.	or discarded items on floor.
	Level I	5. Jobs stacked on chem	MEP, SMTP all items are in
		drums stored in area (not in	proper storage or in use. No trash
		rack)	or discarded items on floor.
Traveler Update		OK	MEP, SMTP, travelers are
			updated
Photo
Work Instructions		OK	MEP, SMTP, all work
Available			instructions are available
Equipment		See above
Maint Log			MEP, SMTP, maintenance log is
			available
PM			MEP, SMTP, PM is done
			according to plan
MSDS Available	Level I	See above	STYP, MSDS need to be located
			in each section, especially where
			chemicals are stored and used.
			MSDS gives instructions on
			exposure treatment, spill
			containment, etc.
Photo Tool
Control		Controlled by operator
Use control		Print operator responsible for
		artwork quality
Setup		Multiline tooling used
Test Sample		1st article inspection on each
		new order
Develop
Chem control	Level I	no calibration on auto	MEP, SMTP, All measurements
		analyzer	are made by calibrated
			instruments.
Temp/Humidity		72.3 F./51% RH	MEP, SMTP, temperature and
			humidity are controlled within
			limits and recorded.
Housekeeping	Level I	1. Walkoff mat needs	MEP, SMTP, Walk off mat needs
		frequent changing. Mat in use	to be checked regularly and
		was so dirty that no dust was	replaced when no longer sticky.
		removed from shoes.
	Level II	2. Dust and resist flakes were	MEP, SMTP all items are in
		noticed on shelf under	proper storage or in use. No trash
		printing table	or discarded items on floor.
	Level I	3. No calibration on thermal	MEP, SMTP all measurements
		roller controls on resist	are made by calibrated
		laminator	instruments.
Traveler Update			MEP, SMTP, travelers are
			updated.
Lamination
Work Instructions		OK	MEP, SMTP, work instructions
Available			are available
Equipment
Maint Log		See above	MEP, SMTP, maintenance log is
			available.
PM			MEP, SMTP, PM is done
			according to plan.
Calibrate	Level I	No calibration of refrigerated	MEP, SMTP, temperature of all
		storage	storage units is controlled and
			calibrated.
		All Presses within calibration	MEP, SMTP, all presses are
			calibrated.
Safety Practices
MSDS Available	Level IV	See above	STYP, MSDS need to be located
			in each section, especially where
			chemicals are stored and used.
			MSDS gives instructions on
			exposure treatment, spill
			containment, etc.
Tool
Control		Excellent
Use control		Excellent
Setup
Book method		Very well organized and
		layed out
Material Pull		Excellent
Matl Storage		Neatly stored
Release sheet
re-use		good work habit
CoC verified		OK - all preg stored in	MEP, SMTP, CoC is verified.
		refrigerator was marked with
		expiration date and lot
		number.
Temp/Humidity	Level I	Temp and humidity chart	MEP, SMTP, temp and humidity
		recorder present but not in	controlled to within limits and
		use.	recorded.
Handling		Good
Housekeeping	Level I	1. Walkoff mat needs	MEP, SMTP, Walk off mat needs
		frequent changing. Mat in use	to be checked regularly and
		was so dirty that no dust was	replaced when no longer sticky.
		removed from shoes. Suggest
		the addition of a walkoff rug.
Traveler Update		OK	MEP, SMTP, travelers are
			updated.
Inspection
Work Instructions	Level I	No, Class 3 will necessitate	MEP, SMTP, work instructions
Available		work instruction update to	are available.
		reflect additional process
		inspections and tests.
Tools Available
Pins	Level II	In Final/Incoming - pins are	MEP, SMTP, pins are properly
		stored safely in a file drawer	stored according to size.
		and pin organizer. However,
		pin gauges are not checked
		prior to use. Recommend
		using a micrometer to check
		each pin before use.
Mics		In Calibration	MEP, SMTP, Mics are within
			calibration
Calip		In Calibration	MEP, SMTP, calipers are within
			calibration.
Loupe		N/A
Scale		OK	MEP, SMTP, scale is within
			calibration
Magnification	Level I	3-4 Diopter ring lamps in use.	Spec 6018A requires 7 to 30X
Other		N/A
Thickness
Measurements
Method		XRF
Equipment
Calibrated		XRF sources are used for	MEP, SMTP, XRF sources are
		calibration and were within	within calibration
		calibration.
	Level I	Must remove expired	MEP, SMTP, equipment
		calibration sticker from XRF	calibration is current.
		machine.
Used for		PbSn thickness
		measurements
Verification
Dimensional
hole size		pinned	MEP, SMTP, dimensions
			measured with calibrated
			instruments.
overall		micrometers, calipers	MEP, SMTP, dimensions
			measured with calibrated
			instruments
thickness		XRF	MEP, SMTP, dimensions
			measured with calibrated
			instruments
circuit line		coordinate measuring	MEP, SMTP, dimensions
		machine	measured with calibrated
			instruments
circuit space		same	MEP, SMTP, dimensions
			measured with calibrated
			instruments
edge		visual
all critical dim verified	Level II	inspection observed in Final	IPC-6018A-3.5,
		did not check all critical
		dimensions noted on the
		dwg. Operator said
		engineering did not require
		the dimension to be
		measured - dwg was not
		updated (magnet)
warp & twist	Level III	No warp and twist	IPC-6018A-3.5.4
		measurements made
final features		visual
Cu thickness	Level I	CoC from Outside Vendor	MEP, SMTP, Referee
		used, no referee	measurements are used to confirm
		measurements made	certificates of compliance.
front-to-back		coordinate measuring	MEP, SMTP, dimensions
		machine	measured with calibrated
			instruments
other
Surface Finish
thickness verification	Level I	At final only. Should be	MEP Thickness checked in CP.
		checked in CP, referee
		measurements should be
		made on all OV parts
surface		OK
hole	Level I	No Cu thickness	IPC-6018A- 3.5, 3.5.1-3.5.3
		measurements made at
		microsection - req by 6018A
visual		Colored tape notes defects on	MEP, SMTP, defects on dwg
		dwg and starts an NCMR	noted. NCMR initiated.
		(non conforming material
		review). Some defects are
		passed on to the next
		operation and then reviewed
		on return. NCMR is voided if
		parts comply. This is a good
		systems with adequate checks
		and balances
plating adhesion test		OK	MEP, SMTP, dimensions
			measured with calibrated
			instruments
method		Std. tape test
Physical Tests of
Final Products
Microsection - note: all	Level I	To conform to 6018A these	IPC-6018A-3.5.2, 3.7, 3.7.2
requirements can be		tests must be performed in	IPC-TM-650-2.0, et al.
waived by customer. Must		accordance with the
have documentation on		appropriate specification
file.		unless otherwise specified by
		your customer. If customer
		waives testing, ITM suggests
		occasional referee testing.
coupon taken
solderability	Level I	J-Std-003 - this is an	Ref. IPC-TM-650
		important test. The results
		can indicate a problem in CP,
		with cleanliness and with
		your Outside Vendor
solder float	Level I	Thermal shock required	IPC-TM-650, 2.6.7.2
		(6018A-3.12)
thermal stress per	Level I	Thermal stress required	IPC-TM-650, 2.6.8
		(6018A-3.12)
lap shear	Level I	Required (6018A-3.7.2.17)	IPC 6018A-3.7.2.17
cleanliness		One of the cleanest and best	MEP, SMTP, all items in proper
		organized departments	storage or in use. No discarded
		audited	items on floor.
Handling		OK
Housekeeping		Excellent	MEP, SMTP, all items in proper
			storage or in use. No discarded
			items on floor.
Traveler Update		N/A
Test
Work Instructions		All electrical testing is
Available		subcontracted
Test Method	Level I	These and other test are	IPC 6018A
		required by 6018A, unless
		otherwise specified by the
		customer.
Surface Insulation	Level I	Required	IPC-TM-650, 2.6.3 (ref Table 3-
Resistance			16 in 6018A)
Coupon
Board
Moisture Insulation	Level I	Required	IPC-TM-650, 2.6.3 (ref Table 3-
Resistance			16 in 6018A)
Coupon
Board
TDR	Level I	Required	IPC-TM-650, 2.5.5.7
Coupon
Board
Open/short	Level I	Required	IPC-6018, 3.10.3
Handling		N/A
Housekeeping		N/A
Traveler Update		N/A
Shipping
CoC included		With all jobs, plus a copy of	MEP, SMTP, CoC included in all
		the purchase order	jobs.
Desiccant		if required	MEP, SMTP, desiccant included
			in package if required by product.
Single/stacked		OK
Clean/dry		OK
Handling		OK
Housekeeping	Level IV	Head hazard under stairs. S/B	OSHA (NY-OSHA) (NY-OSHA
		marked with black/yellow	(NY-OSHA))
		striped tape foam.
Traveler Update		OK	MEP, SMTP, all travelers are
			updated.

[0094] The results of the process audit were presented to the personnel of Company E. The manufacturing facility of Company E was re-audited within one month of the initial audit. All Level I and Level IV recommendations were implemented by the second audit and no other items had deteriorated. The certification entity issued a certification to the product specifications, process standards and safety standards for the manufacturing facility.

[0095] The certification is valid for 1.5 years and could be renewed with a follow-up process audit. The certification entity has made itself available to Company E's current and future clients to discuss and verify the certification. The certification entity also transmitted an electronic copy of the certification to Company E. Company E posted said certification on their web site. The certification entity granted the right to use its logo to Company E for the purpose of authenticating the certification to third parties. The paper copy of the certification was personally signed by the managing member of the certification entity and sent to Company E. The paper copy also contained identification of Company E, their location, identification of the certification entity, their logo, an issue date, and expiration date and a statement of the standards and specifications to which the certification pertained. The electronic copy of the certification contained the same elements.

[0096] Having thus described the invention with particular reference to the embodiments thereof, it will be obvious that various changes and modifications can be made therein without departing from the spirit and scope of the present invention as defined in the appended claims.