XML based transaction detail records

[0001] This application claims priority under 35 U.S.C. 119(e) based on U.S. Provisional Patent Application Serial No. 60/276,923, filed Mar. 20, 2001, U.S. Provisional Patent Application Serial No. 60/276,953, filed Mar. 20, 2001, U.S. Provisional Patent Application Serial No. 60/276,954, filed Mar. 20, 2001, and U.S. Provisional Patent Application Serial No. 60/276,955, filed Mar. 20, 2001, the contents of which are relied upon and incorporated herein by reference in their entirety.

[0002] 1. Field of the Invention

[0003] The present invention relates to telecommunications, and is more particularly related to recording transaction data in a telecommunications network.

[0004] 2. Technical Background

[0005] There are many factors driving the move toward converged networks such as deregulation, new sources of competition, substantial growth of the Internet, and the growth and importance of data in customers' enterprise networks. The popularity and convenience of the Internet has resulted in the reinvention of traditional telephony services. IP(Internet Protocol) telephony, which is also referred to as Voice-over-IP (VoIP), involves the conversion of voice information into data packets that are subsequently transmitted over an IP network. IP telephony over the Internet is often offered at minimal, or no cost to the users. Thus, IP telephony has found significant success, particularly in the long distance market.

[0006] Users also have turned to IP telephony as a matter of convenience. Both voice and data services are often accessible through a single piece of equipment, e.g., the personal computer. Furthermore, traditional DTMF (Dual-Tone Multi-Frequency) phones can enjoy the benefits of VoIP technology through the use of network adapters. The continual integration of voice and data services further fuels this demand for IP telephony applications.

[0007] The primary incentives for customers to adopt a converged solution are cost and the promise of new and expanded capabilities. However, if IP telephony is to be fully accepted in the marketplace, VoIP must be interoperable with the Public Switched Telephone Network (PSTN) and have a comparable Quality of Service (QoS). Therefore, to ensure the highest success rate with the customers, the service providers need to build a network that provides call quality, service reliability, and security that is at minimum, on par with the PSTN. It is essential that IP Telephony solutions meet customer demands of high-quality, ease of use, superior customer service, and lower cost. Since the public Internet can only provide best-efforts service, managed IP networks are required to support VoIP traffic with the call quality, service reliability, and security that users are accustomed to.

[0008] One approach that is being considered in providing VoIP with the call quality, service reliability, and security that users are accustomed to, involves the Session Initiation Protocol (SIP). SIP is an application-layer signaling protocol that has been developed to create, modify, and terminate sessions with one or more users. These sessions include Internet telephone calls, multi-media conferences, and multi-media distribution. SIP functionality is typically resident on application servers. Sip servers are configured to provide telephony services, and process call event information. Because vendors have developed their own custom SIP application programs, call events and telephony services are processed by each vendor's application server in a proprietary way. Unfortunately, when a network includes network elements provided by a multiplicity of vendors, it becomes necessary to accommodate a variety of proprietary interfaces that enable the devices to transmit and receive network transaction data. By way of example, transaction data may include call event information, billing information, monitoring information, error data, fraud prevention data, timeout data and any other data that must be tracked by the network.

[0009] What is needed is a platform independent method for capturing transaction data in a uniform manner. Preferably, the system and method will be extensible, providing embedded information that will enable a receiving computer to read the generic, uniformly formatted records without needing to accommodate any proprietary interface.

[0010] The present invention relates to a platform independent method for capturing transaction data and other information in a uniform manner. The method and system of the present invention is extensible, producing generic, uniformly formatted records that can be read by a receiving computer without needing a special proprietary interface.

[0011] One aspect of the present invention is a method for recording transactions in a telecommunications network. The method includes creating an XML transaction detail file. At least one transaction detail record is stored in the XML transaction detail file in response to a telecommunications transaction. The at least one transaction detail record includes transaction data corresponding to the telecommunications transaction.

[0012] In another aspect, the present invention includes a computer-readable medium having stored thereon a data structure for recording transactions in a telecommunications network. The data structure includes: an XML declaration field, the XML declaration field defining the data structure as an XML file; a server identification field, the server identification field including an IP address of a server generating the XML file; and a transaction detail section including at least one transaction detail record, the at least one transaction detail record being stored in the data structure in response to a telecommunications transaction, the at least one transaction detail record including transaction data corresponding to the telecommunications transaction.

[0013] In another aspect, the present invention includes a telecommunications network. The network includes at least one telecommunications apparatus configured to perform a telecommunications transaction. At least one SIP-server is coupled to the at least one telecommunications apparatus. The at least one SIP-server is configured to create an XML transaction detail file, process the telecommunications transaction, and store at least one transaction detail record in the XML transaction detail file. The at least one transaction detail record includes transaction data corresponding to the telecommunications transaction.

[0014] In another aspect, the present invention includes a computer-readable medium having stored thereon computer-executable instructions for performing a method for recording transactions in a telecommunications network. The method includes creating an XML transaction detail file. The XML transaction detail file is active for a predetermined period of time. At least one transaction detail record is stored in the XML transaction detail file in response to a telecommunications transaction. The at least one transaction detail record includes transaction data corresponding to the telecommunications transaction.

[0015] Additional features and advantages of the invention will be set forth in the detailed description which follows, and in part will be readily apparent to those skilled in the art from that description or recognized by practicing the invention as described herein, including the detailed description which follows, the claims, as well as the appended drawings.

[0016] It is to be understood that both the foregoing general description and the following detailed description are merely exemplary of the invention, and are intended to provide an overview or framework for understanding the nature and character of the invention as it is claimed. The accompanying drawings are included to provide a further understanding of the invention, and are incorporated in and constitute a part of this specification. The drawings illustrate various embodiments of the invention, and together with the description serve to explain the principles and operation of the invention.

[0017] FIG. 1 is a block diagram of an IP telecommunications network in accordance with one embodiment of the present invention; and

[0018] FIG. 2 is a chart showing a method for managing telecommunications transactions in accordance with another embodiment of the present invention.

[0019] Reference will now be made in detail to the present exemplary embodiments of the invention, examples of which are illustrated in the accompanying drawings. Wherever possible, the same reference numbers will be used throughout the drawings to refer to the same or like parts. An exemplary embodiment of the network of the present invention is shown in FIG. 1, and is designated generally throughout by reference numeral 10.

[0020] In accordance with the invention, the present invention includes a method for recording transactions in a telecommunications network. The method includes creating an XML transaction detail file. At least one transaction detail record is stored in the XML transaction detail file in response to a telecommunications transaction. The at least one transaction detail record includes transaction data corresponding to the telecommunications transaction. The present invention provides a platform independent method for capturing transaction data and other information in a uniform manner. The system and method of the present invention is extensible, providing embedded information in generic, uniformly formatted transaction detail records that can be read by a receiving computer without needing a special proprietary interface.

[0021] As embodied herein, and depicted in FIG. 1, a block diagram of an IP telecommunications network 10 in accordance with one embodiment of the present invention is disclosed. Telecommunications network 10 includes IP network 100, coupled to the Public Switched Telephone Network (PSTN) 20, Internet 30, a customer PBX 40, SIP phones 50, and SIP-clients 52. IP network 100 includes IP network backbone 120. Backbone 120 is coupled to a number of SIP elements that support voice services, including SIP proxy server 102, redirect server (RS) 104, SIP conferencing server 106, voice mail server 108, Operational Support Systems (OSS) 110, Dedicated Access Line (DAL) gateway 112, network gateway 114, INCP gateway 116, and enterprise gateway 118. Network backbone 120 is also directly coupled to Internet 30, SIP phones 50, and SIP Clients 52. Although the present invention is discussed with respect to the Session Initiation Protocol (SIP) and an Internet Protocol (IP)-based network, those of ordinary skill in the art will recognize that the present invention is equally applicable to other telecommunication networks and protocols.

[0022] IP network 100 may be of any suitable type, but there is shown by way of example a network having a layered architecture. The layered nature of the architecture provides protocol separation and independence, whereby one protocol can be exchanged or modified without affecting the other higher layer or lower layer protocols. It is advantageous that the development of these protocols can occur concurrently and independently. The foundation of the layered architecture is the Internet Protocol (IP) layer. The IP layer provides a connectionless data delivery service that operates on a best effort basis; that is, no guarantees of packet delivery are made. A TCP (Transmission Control Protocol) layer is disposed above the IP layer. The TCP layer provides a connection-oriented protocol that ensures reliable delivery of the IP packets, in part, by performing sequencing functions. This sequencing function reorders any IP packets that arrive out of sequence. In another embodiment, the UDP (User Datagram Protocol) is employed instead of TCP. The User Datagram Protocol provides a connectionless service that utilizes the IP protocol to send a data unit, known as a datagram. Unlike TCP, UDP does not provide sequencing of packets. It relies on the higher layer protocols to sort the arriving packets. UDP is preferable over TCP when the data units are small, which saves processing time because of the minimal reassembly time. One of ordinary skill in the art will recognize that embodiments of the present invention can be practiced using either TCP or UDP, as well as other equivalent protocols.

[0023] A telephony application layer is disposed over the TCP layer. In one embodiment, the Session Initiation Protocol (SIP) is employed. SIP is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. SIP is also a client-server protocol wherein servers respond to requests generated by clients. A detailed discussion of SIP and its call control services are described in IETF RFC 2543 and IETF Internet Draft SIP Call Control Services, Jun. 17, 1999. Both of these documents are incorporated herein by reference as though fully set forth in their entirety. Those of ordinary skill in the art will recognize that application-layer protocols other than SIP may be employed, including the H.323 protocol.

[0024] Finally, the Session Description Protocol (SDP) is disposed above SIP in the layered architecture. SDP provides information about media streams in the multimedia sessions, permitting the recipients of the session description to participate in the session.

[0025] IP network backbone 120 may be of any suitable type, but there is shown by way of example a network that includes a nationwide high speed network that operates at 622 MB/sec (OC-12). Backbone 104 employs advanced packet switching technology commonly known as the Asynchronous Transfer Mode (ATM). Backbone 120 also utilizes a fiber-optic transmission technology referred to as the Synchronous Optical Network (SONET). The combination of ATM and SONET enables high speed, high capacity voice, data, and video signals to be combined and transmitted on demand. The high speed of backbone 120 is achieved by connecting Internet Protocol through the ATM switching matrix, and running this combination on the SONET network.

[0026] INCP 116 is an Intelligent Network Control Point that is accessed by RS 104 to obtain dial plan information for existing private network customers. INCP 116 is an additional database that may be queried by RS 104 to route specific private calls. INCP 116 may also be accessed by SPS 102.

[0027] PSTN 160 is, by way of example, a circuit switched network employing Signaling System No. 7 (SS7). Plain-Old-Telephone-Service (POTS) telephone 22 may be any suitable telephone set currently in use or on the market.

[0028] Enterprise gateway 118 may be of any suitable type. In the example depicted in FIG. 1, enterprise gateway 118 is coupled to PBX 40. Those of ordinary skill in the art will recognize that enterprise gateway 118 may also couple IP network 100 to other enterprise networks, such as LANs and/or WANs. Referring back to FIG. 1, PBX 40 includes trunks or lines for PBX phones 42. Enterprise gateway 118 provides the interface between packet switched IP network 100 and the signaling employed by PBX 40. For example, enterprise gateway 118 may use Integrated Digital Services Network (ISDN), Circuit Associated Signaling (CAS), or other PBX interfaces (e.g., European Telecommunications Standards Institute (ETSI) PRI, R2) to interface with PBX 40.

[0029] DAL gateway 112 is a system configured to support private traffic between IP locations and non-IP locations. DAL gateway 112 may be optionally employed in network 100.

[0030] Network gateway 114 is an SS7 (Signaling System 7)/C7-to-SIP Gateway. This provides users with the ability to place calls between locations within IP network 100 and locations within PSTN 20. For example, network gateway 114 is configured to provide access to a voice switch (not shown), such as a Class 3 switch for domestic call processing, or a Class 5 switch for long-haul and/or international connections.

[0031] SIP phones 50, and SIP-client devices 52, may be of any suitable type provided that they conform to the standards promulgated in IETF 2543. SIP phones 50 have a 10-key dial pad similar to traditional phones. SIP URLs, which include PSTN 20 numbers, can be entered using the keypad or retrieved from a speed dial directory. To place a call, digits are entered using the dial pad. The entered digits are collected by the phone. When the Dial button is pressed, the call is initiated. SIP phones 50 ring similar to traditional phones when receiving an incoming call. SIP phones 50 may take the form of standalone devicese.g., a SIP phone may be configured to function and appear like a Plain Old Telephone Service (POTS) telephone set. On the other hand, SIP client 52 is a software client that runs, for example, on a personal computer (PC) or laptop. From a signaling perspective, SIP-devices 50 and 52 are very similar, if not identical, in some cases.

[0032] At this point, the various SIP-servers disposed in network 100 will be described in more detail. Each type of server in network 100 has a critical role in recording and managing the various transactions supported by network 100.

[0033] Referring back to FIG. 1, SIP-proxy server (SPS) conforms with SIP standards detailed per IETF RFC 2543. SPS 102 functions as both a server and a client for the purpose of making requests on behalf of other clients. SPS 102 may service a request directly or pass it on to another server. SPS 102 may also rewrite a message before forwarding it. SPS 102 is configured to create a transaction detail file in XML format to record transaction data processed by SPS 102. The transaction detail file is populated with transaction detail records(TDR). Each TDR records a transaction such as a SIP call-event (INVITE, ACK, BYE, CANCEL, OPTIONS, REGISTER, etc.), or any of the other events described above, such as errors, or timeouts. SPS 102 includes an XML processor module that is called by SPS 102 application software to create the XML transaction detail file. The XML processor module may also be called upon to read XML documents, e.g., to provide access to the content and structure of an XML file. The format of the XML transaction detail file is shown in detail in Table I.

TABLE 1
SIP Service Transaction Detail File Structure-Network Server
Fields	Syntax/Description	Comments
XML	<xml version1.0>	Only one per file
Declaration	Used to define the file as an XML document. This XML
	declaration is located on the first line of the file and is
	used to identify the file as an XML file.
XML Document	<tdr>	Only one per file.
Type	Used to define the beginning of the TDR document.	Always after the
		XML declaration.
Network Server	<nsid>AA.BB.CC.DD:port<nsid>	One per TDR file
ID	(e.g. 166.23.44.157)
	The Network Server IP address, where AA, BB, CC, DD
	can be digits 0 through 255 and port can be a number
	1024 through 65535.
Time	<time>Wed Mar 1 10:55:21 2000</time>	One time per TDR
	A time field contains the time that this TDR field was	file
	opened in the following form:
	<time> Abbreviated Day <space> Abbreviated month
	<space> Day of month <space> Hour <:> Minute <:>
	Second <space> Year <time>
	Where:
	Abbreviated Day Mon/Tue/Wed/Thu/Fri/Sat/Sun
	Abbreviated Month
	Jan/Feb/Mar/Apr/May/Jun/Jul/Aug/Sep/Oct/Nov/Dec
	Day of month 1 thru 31
	Hour 00 thru 23
	Minute 00 thru 59
	Second 00 thru 59
	Year 4 digit year
Tdr Record	<tdr_record>	Multiple Tdr
	Contains that fields that are to be recorded for an event	Records may be in
	(message or other event).	one TDR file (or
		none if time period
		expires with no
		events processed)
Correlation ID	<corr_id>text</corr_id>	One Correlation ID
	The correlation ID is used to uniquely identify all events	per Tdr Record
	(messages, features, etc.) that occur for a NS transaction
	(in the case of REGISTERs) or Session (in the case of
	INVITEs), starting with the reception of a SIP Request at
	the NS, and ending when the transaction (in the case of
	REGISTERs) or Session (in the case of INVITEs). This
	includes all messaging and feature processing that is done
	at the RS and the DAP for an NS transaction.
	The field will contain the value of the CallID that was
	present in the original request received at the NS.
Time	<time>Wed Mar 1 10:55:21 2000</time>	One time per TDR
	A time field contains the time that the event (message or	record
	other event occurred). The format is specified above.
Request	<request>	Optional field -
	A request contains the information about any SIP Request	if present on per
	that is either sent or received by the NS. NOTE: Requests	Tdr Record
	sent to the RS and AUS are not recorded.
Received-from	<received-from>AA.BB.CC.DD : port</received-from>	One Received-from
	(e.g. 166.23.44.157 : 5060)	element per Request
	The IP Address that the Request message was received
	from if the Request was received at the NS, where AA,
	BB, CC, DD can be digits 0 through 255 and port can be
	a number 1024 through 65535.
Sent-to	<sent-to>AA.BB.CC.DD : port</sent-to>	One Sent-to element
	(e.g. 166.23.44.157 : 5060)	per Request
	The IP Address that the Request message was sent to if
	the Request was sent by the NS, where AA, BB, CC, DD can
	be digits 0 through 255 and port can be a number 1024
	through 65535.
Message	<msg>text</msg>	One Message per
	This is a text field that will have all the fields associated	Request
	with the particular request including, but not limited to:
	Request line, To, From, Call ID, Cseq, Via, Record-Route,
	Route, Expires, Max-Forwards, Proxy-Authorization,
	Proxy-Require, Correlation ID, and Contact.
	The NS will not record headers in the message that it
	does not use in processing, nor record the message body,
	for performance reasons.
Request-End	</request>	Optional field - if
Delimiter	Used to define the end of the request fields withing a	present, one per Tdr
	TDR Record.	Record
Authentication	<auth>	Optional field - if
	This field records information on the authentication that	present, one per Tdr
	was performed on a request. If no authentication was	Record
	performed.
Authentication	<auth_ind>text</auth_ind>	One per
Indicator	This field records the reason that authentication was	Authentication
	performed. The values for this field are as follows:
	Proxy-Authorization Header Present
	Authorization Header Present
	Authentication for Method is active in Auth Entity Table
	Authentication for Method is active in Global Table
	Next Hop (Route Header) is a protected entity
	AuthEntity has disabled record for source address
Authentication	<aus_query>text</aus_query>	Optional field - if
Server Indicator	This field is recorded when a query was sent to the Aus.	present, one per
	If no query was sent, this field would not be present.	Authentication
	The values for this field are as follows:
	Pending Challenge where nonce matches
	Auth Cache exists, but response does not match
	Auth Cache exists, but expiration time needs update
Authentication	<auth_res>text</auth_res>	One per
Result	This is a text field that indicates the results of	Authentication
	authentication if it was performed. If authentication was
	not performed, this field will not be present.
	The possible values are as follows:
	Pass-Trusted Entity
	Pass-Authenticated
	Pass-Non Trusted User
	Fail-Entity Disabled
	Fail-System Failure
	Challenge-User information not found
	Challenge-Authentication information mismatch
	Challenge-No local Pending Challenge or Auth Cache
	Record
	Challenge-Expired Pending Challenge
	Challenge-Expired Auth Cache
Authentication -	</auth>	Optional field - if
End Delimiter	Used to define the end of the Authentication fields withing	present, one per Tdr
	a Tdr Record.	Record
Response	<response>	Optional field - if
	A response contains the information about any SIP	present one per Tdr
	Response that is either sent or received by the NS. NOTE:	record
	Responses received from the RS or AUS are not recorded.
Received-from	<received-from>AA.BB.CC.DD : port</received-from>	One Received-from
	(e.g. 166.23.44.157 : 5060)	element per
	The IP Address that the Response message was received	Response
	from if the Response was received at the NS, where AA,
	BB, CC, DD can be digits 0 through 255 and port can be
	a number 1024 through 65535.
Sent-to	<sent-to>AA.BB.CC.DD : port</sent-to>	One Sent-to element
	(e.g. 166.23.44.157 : 5060)	per Response
	The IP Address that the Response message was sent to if
	the Response was sent by the NS, where AA, BB, CC, DD
	can be digits 0 through 255 and port can be a number
	1024 through 65535.
Message	<msg>text</msg>	One Message per
	This is a text field that will have all the fields associated	Response
	with the particular Response including, but not limited to:
	Status Line, To, From, Call ID, Cseq, Via, Record-Route,
	Proxy-Authenticate, and Contact.
	The NS will not record headers in the message that it
	does not use in processing, nor record the message body,
	for performance reasons.
Response - End	</response>	Optional field - if
Delimiter	Used to define the end of the response fields withing a	present, one per Tdr
	Tdr Record.	Record
Event	<event>text</event>
	Used to record events other than messages that caused
	actions at the NS during a transaction.
	The possible values are as follows:
	TCP Connection to OUA lost
	TCP Connection to TUA AA.BB.CC.DD:EE lost -
	where AA.BB.CC.DD is the IP address and EE is the port
	number of the TUA
	TCP Connection to TUA AA.BB.CC.DD:EE could not
	be established - where AA.BB.CC.DD is the IP address
	and EE is the port number of the TUA
	RS Timeout for AA.BB.CC.DD:EE - where
	AA.BB.CC.DD is the IP Address and EE is the port
	number of the RS that timed out
	UA Invite Timeout for TUA AA.BB.CC.DD:EE - where
	AA.BB.CC.DD is the IP Address and EE is the port
	number of the TUA
	UA Non-Invite Timeout for TUA AA.BB.CC.DD:EE -
	where AA.BB.CC.DD is the IP Address and EE is the
	port number of the TUA
	ACK Timeout
	Txn Clear Timeout
	Expires Timeout
	AuS Timeout for AA.BB.CC.DDEE - where
	AA.BB.CC.DD is the IP Address and EE is the port
	number of the AUS that timed out
	Ring Timeout for TUA AA.BB.CC.DD:EE - where
	AA.BB.CC.DD is the IP Address and EE is the port
	number of the TUA
	487 Timeout for TUA AA.BB.CC.DD:EE - where
	AA.BB.CC.DD is the IP Address and EE is the port
	number of the TUA
TDR Data - End	</tdr_record>	Multiple Tdr
Delimiter	Used to define the end of the TDR Record fields within a	Records may
	TDR File	be in one TDR
		file (or none if
		timer period
		expires with no
		events
		processed)
XML Document	</tdr>	Only one per
Type end	Used to define the end of the TDR Document.	file. Always at
		the end of the
		file.

[0034] Voice mail server (VMS) 108 is a SIP-server that provides voice mail services. Users of the IP network 100 are provided with the capability to integrate voicemail services based upon SIP. Calls are routed to the voice mail system 108 by SPS 102 and RS 104 for certain calls, such as those that indicate a Busy or Ring No Answer condition. Calls to voice mail can also occur as a Find-Me/Follow-Me termination option, or as an Unconditional Call Forward option selected by the user. Calls by the user to log in and retrieve messages are routed to VMS 108 as a SIP endpoint. A voice mail address can be entered for any destination address in RS 104. For instance, the Call Forwarding Unconditional address or Find-Me address, etc., can be the SIP URL of a voice mail account. SIP enabled VMS 108 supports all alphanumeric SIP URLs, Headers, Request, Methods and Status codes (e.g., per IETF RFC 2543). VMS 108 supports SUBSCRIBE, NOTIFY, and Message Waiting Indicator (MWI) messages.

[0035] VMS 108 may restrict access to the system through a variety of ways. Access may be secured through private access code. The access code may be supplied in the SIP INVITE message or through DTMF. VMS 108 may reject messages based on the IP address of the originating server. In other words, if the message is coming from a server that is not trusted, then VMS 108 may reject the message.

[0036] VMS 108 is also configured to create a transaction detail file in XML format to thereby record transaction data corresponding to all network transactions processed by VMS 108. Because the format of the VMS XML transaction detail file is very similar to the SPS 102 XML transaction detail file, it will not be repeated here.

[0037] SIP conferencing server (SCS) 106 is a centralized SIP-conference server configured to provide audio conferencing capabilities. SCS 106 support G.711 (RTP/AVT 0), as well as other codecs. SCS 106 may specify two modes of operation. Under a Reserved mode, the users are required to reserve a bridge ahead of time. An Instant Conferencing mode refers to the ability to set-up a conference as needed without any need for advance reservation, allowing ad-hoc set-up of conferences as well permitting client based conferences to migrate to a bridge. Conference access is secured through an access code. Participants joining the bridge can send their access code via the SIP Invite message. POTS telephone users can enter through DTMF depending on the support for DTMF at the gateway. An audible tone may be played to announce each participant as they join the bridge. The system supports a coordinator/operator initiated conference, wherein the operator dials-out to each of the conference participants and brings them into the conference. The conference operator can enter and announce the name of the participants into the conference. The conference coordinator can notify the participants of the time and date for the call. The operators may be able to put parties On and Off Hold. Music On Hold is supported, whereby the parties on Hold are provided with music.

[0038] SCS 106 also permits private conferencing (i.e., sub-conferencing), wherein designated conference callers may confer privately within a conference call and then be returned to the main call. Calls from PSTN 20 may be forwarded to SCS 106 by network gateway 114. From the perspective of SCS 106, a SIP originated call is not processed differently than a non-SIP call because network gateway 114 is able to translate the called number to the conference URL. However, SCS 106 is able to validate the caller by prompting for passwords and validating the password entered as DTMF digits. As an alternate to password collection through DTMF, SCS 106 may support authentication using SIP. In this scenario, the SIP INVITE message carries additional user parameters, such as username/password combination that may be used by SCS 106 to validate the user. Further, conferencing system 106 supports web based provisioning by the users. SCS 106 interfaces with the OSS 110 for provisioning, alarming and reporting. The provisioning and reporting interface of the OSS 110 assists with a number of conferencing functionalities, such as the capability to Setup, Modify and Delete conferences. The administrator or moderator of the conference is able to specify the number of attendees to a conference, as well as specify duration of the conference, date and time-by-time zone, and name of reserved conference.

[0039] SCS 106 is configured to create a transaction detail file in XML format to thereby record transaction data corresponding to all the above described transactions processed by conferencing server 106. Because the format of the SCS 106 XML transaction detail file is similar to the SPS 102 XML transaction detail file, it will not be repeated.

[0040] RS 104 is a SIP redirect server that conforms with SIP standards detailed per IETF RFC 2543. RS 104 accepts SIP messages, maps the address into one or more new addresses, and returns these addresses to the client, which could be SPS 102. RS 104 does not initiate its own SIP requests, and RS 104 does not accept calls. RS 104 is essentially, a location server wherein information about possible terminating locations can be obtained. RS 104 also serves as a repository for end user information enabling address validation, feature status, and real-time subscriber feature configuration. RS 104 may also be used to store configuration information.

[0041] RS 104 is also configured to create a transaction detail file in XML format to thereby record transaction data corresponding to all SIP transactions, timeouts and errors processed by RS 104. The transaction detail file includes transaction detail records used to record network transactions processed by RS 104. RS 104 includes an XML processor module that is called by RS 104 application software module to create the XML transaction detail file. The XML processor module may also be called to read an XML file. Because RS 104 has a different function in the management of network 100, its XML transaction detail file is substantially different than the SPS XML transaction detail file. The format of the RS XML transaction detail file is shown in detail in Table II.

TABLE II
SIP Services Transaction Detail File Structure - Redirect Server
Fields	Syntax/Description	Comments
XML Declaration	<xml version1.0>	Only one per file
	Used to define the file as an XML document. This
	XML declaration is located on the first line of the
	file and is sued to identify the file as an XML file.
XML Document Type	<tdr>	Only one per file. Always after
	Used to define the beginning of the TDR document	the XML declaration.
Redirect Server ID	<rsid>AA.BB.CC.DD:port</rsid>	Only one per file
	(e.g. 166.23.44.157:5060)
	The Redirect Server IP address where AA, BB, CC,
	DD can be digits 0 through 255 and port can be a
	number 1024 through 65535.
Time	<time>Wed Mar 1 10:55:21 2000</time>	One time per TDR file
	The time field contains the time that this TDR file
	was opened in the following form:
	<time>AbbreviatedDay<space>Abbreviated Month
	<space>Day of Month<space>Hour<:>Minute
	<:>Second<space>Year</time>
	Where:
	Abbreviated DayMon/Tues/Wed/Thu/Fri/Sat/Sun
	Abbreviated
	MonthJan/Feb/Mar/Apr/May/Jun/Jul/Aug/Sep/Oct/
	Nov/Dec
	Day of Month 1 thru 31
	Hour 00 thru 23
	Minute 00 thru 59
	Second 00 thru 59
	Year 4 digit year
Tdr Record	<tdr_record>	Multiple Tdr Records may be in
	Contains the fields that are to be recorded for a	one TDR file (or none if time
	transaction within the RS.	period expires with no
		transaction processed)
Correlation ID	<corr_id>text</corr_id>	One Correlation ID per Tdr
	The correlation ID is used to uniquely identify all	Record
	events (messages, features, etc.) that occur for a NS
	transaction (in the case of REGISTERS) or Session
	(in the case of INVITE), starting with the reception
	of a SIP Request at the NS, and ending when the
	transaction(in the case of REGSTER) or session (in
	the case of INVITE). This includes all messaging
	and feature processing that is done at the RS and the
	DAP for an NS transaction.
	The filed will contain the value of the Call ID that
	was present in the original request received at the
	NS.
Request	<request>	One Request per Tdr Record
	A request contains the information about the initial
	SIP Request message that is received at the RS from
	the NS. This request is what triggers the transaction
	processing at the RS.
Received-from	<received-from>AA.BB.CC.DD:port</received-	One Received-from element per
	from>	Request
	(e.g. 166.23.44.157 : 5060)
	The IP address and port that the request was received
	from - where AA, BB, CC, DD can be digits 0
	through 255 and port can be a number 1024 through
	65535.
Time	<time>Wed Mar 1 10:55:21 2000</time>	One time per Request
	The time field contains the time that the request was
	received. Same format as described above
Message	<msg>text</msg>	One Message per Request
	The contents of the SIP message that was received
	from the NS. This will have all the fields associated
	with the particular request including, but not limited
	to: Request URI, To, From, Call ID, Cseq, Via,
	Proxy-Authorization, Expires and Contact.
Request-End	</request>	One Request per Tdr Record
Delimiter	Used to define the end to the request fields within a
	TDR Record
Feature	<feature>	Optional field-if present, one per
	This field is used to record the data concerning the	Tdr Record
	features that were executed at the RS during the
	transaction. If no features were executed, this field
	will not be included in the Tdr Record.
Recursive Call	<rec_call_routing>	Optional field-if present, one per
Routing	This field is sued to record when the recursive call	feature.
	routing feature is invoked. It is invoked when a non-
	final address that was passed back to the NS results
	in a new query to the RS with previous context
	information appended to the Request URl of the new
	query. This will only be present when the final-no
	or finalegwy URL parameter is received on the
	RequestURI.
Terminating Nature of	<term_noa>text</term_noa>	One per Recursive Call Routing
Address	This field is used to record the terminating Nature of
	Address which appears as a url parameter in the
	RequestURI
	The possible values for this are the following:
	Private
	Local
	E.164
	IP Address
Originating Dial Plan	<orig_dpid>text</orig_dpid>	One per Recursive Call Routing
ID	This field is used to record the originating dial plan
	Id which appears as a url parameter in the
	RequestURl
Location Name	<locname>text<locname>	One per Recursive Call Routing
	This field is used to record the location name which
	appears as a url parameter in the RequestURI
Recursive Call	</rec_call_routing>	Optional field-if present, one per
Routing - End	Used to define the end of the Recursive Call Routing	Feature
Delimiter	fields within a TDR Record
Originating Call	<orig_val>	Optional field-if present, one
Validation	This field is used to record the data gathered during	per Feature
	the validation of the originator of the call. This data
	includes the nature of address, the dial plan ID, the
	prefix plan ID, the location name, and an indicator if
	the subscriber was not authorized.
	If there is no record for the originator of the call,
	portions of this data (dial plan ID, prefix plan ID,
	location name) will be retrieved for the gateway (2nd
	most Via header in the request).
	If there is no record for the gateway, portions of this
	data (dial plan ID, prefix plan ID, location name) will
	be retrieved from the global information table.
Originating Nature of	<orig_noa>text</orig_noa>	One per Originating Call
Address	This field is used to record the nature of address for	Validation
	the originating subscriber based on the user portion
	of the From Header in the Request message.
	The possible values for this are the following:
	Private
	E.164
	IP Address
Originating Dial Plan	<orig_dpid>text</orig_dpid>	One per Originating Call
ID	This field is used to record the dial plan ID of the	Validation
	originating subscriber. This is retrieved from the
	subscriberID or authprof record (depending on the
	present of Proxy-Authorization Header) if present. If
	not present, it is retrieved from the rsgwyinfo record
	if present. If not present, it is retrieved from the
	rsglobal record.
Prefix Plan ID	<ppid>text</ppid>	One per Originating Call
	This field is used to record the prefix plan ID for the	Validation
	originating subscriber. This is retrieved from the
	subscriber record if present. If not present, it is
	retrieved from the rsgwyinfo record if present. If
	not present, it is retrieved from the served
	terminating hosts record.
Location Name	<locname>text</locname>	One per Originating Call
	This field is used to record the location name for	Validation
	the originating subscriber. This is retrieved from the
	subscriber record if present. If not present, it is
	retrieved from the rsgwyinfo record if present. If
	not present, it is retrieved from the rsglobal record.
Not Authorized	<not_auth>text</not_auth>	Optional field-if present, one per
Indicator	This field is present if the originating subscriber if	Originating Call Validation
	found to be unauthorized to make any phone calls.
	Its value if present is Not Authorized.
Not Trusted Indicator	<not_trusted>text</not_trusted>	Optional field-if present, one per
	This field is present if the originating subscriber is	Originating Call Validation
	not trusted. An originating subscriber is considered
	not trusted when it is a non-authenticated user that
	does not come through a trusted entity. The fields
	value if present is Not Trusted.
Originating Call	</orig_val>	Optional field-if present, one per
Validation-End	Used to define the end of the originating call	Feature
Delimiter	validation fields within a TDR Record
Not Trusted	<non_trusted_term>text</non_trusted_term>	Optional field-if present, one
Terminating Call	This field is present if a call is originated from a	per Feature
	non-trusted user. It is used to record whether or
	not a non-trusted call was allowed, and if so, whether
	the terminating subscriber's profile allowed the call, or
	whether the served hosts dial plan allowed the call.
	The possible values for this field are the following:
	Non-Trusted User - Call Not Allowed
	Non-Trusted User - Call Allowed by Profile
	Non-Trusted User - Call Allowed by dial plan
Terminating Call	<term_val>	One per Feature
Validation	This field is used to record the data gathered during
	the validation of the subscriber that is being called.
	This data includes the nature of address, the dial plan
	ID, and an indicator if the subscriber was not
	authorized.
	If there is no record for the subscriber that is being
	called, there will be no value for the dial plan ID or
	the not authorized indicator.
Terminating Nature of	<term_noa>text</term_noa>	One per Terminating Call
Address	This field is sued to record the nature of address for	Validation
	the terminating subscriber based on the user portion
	of the Request URI.
	The possible values at this point in processing are:
	IP Address
	E.164
	Other. If the values is Other, it implies that the
	Flexible Dialing Plan Feature will need to be
	involked to determine the noa for further feature
	processing.
Terminating Dial Plan	<term_dpid>text</term_dpid>	One per Terminating Call
ID	This field is used to record the dial plan ID of the	Validation
	terminating subscriber. This is retrieved from the
	subscriberID record if present. If not present this
	field will have the same value as the originating dpid.
Not Authorized	<not_auth>text</not_auth>	Optional Field-if present, one per
Indicator	This field is present if the terminating subscriber if	Terminating Call
	found to be unauthorized to receive phone calls. Its
	value if present is not Authorized.
Profile Found	<profile_found>text</profile_found>	One per Terminating Call
Indicator	This field is used to record whether or not a profile	Validation
	record was found for the terminating subscriber.
	The possible values for this field are the following:
	Profile found
	Profile not found
Terminating Call	</term_val>	Optional field-if present, one per
Validation-End	Used to define the end of the terminating call	Feature
Delimiter	validation fields within a TDR Record
Originating Call	<ocs>	Optional field-if present, one per
Screening	This field is sued to record information when the	Feature
	originating call screening (aka Call Blocking) feature
	is executed at the RS. If the feature if not executed,
	this field will not be present.
Originating Call	<list>text</list>	One per Originating Call
Screening List	This field records the list number that was used to	Screening
Number	determine whether the call should be blocked or
	allowed. It was retrieved from the subscriber record
	if present. If no subscriber record was present, it was
	retrieved from the rsgwyinfo table. If no rsgwyinfo
	record was present, it was retrieved from the rsglobal
	table.
Originating Call	<result>text</result>	One per Originating Call
Screening Result	This field records the result of the Originating Call	Screening
	Screening Feature. The possible values are
	Blocked and Allowed.
Originating Call	</ocs>	Optional field-if present, one per
Screening-End	Used to define the end of the Originating Call	Feature
Delimiter	Screening fields within a TDR Record
Terminating Call	<tcs>	Optional field-if present, one per
Screening	This field is used to record information when the	Feature
	terminating call screening feature is executed at the
	RS. IF the feature is not executed, this field will not
	be present.
Terminating Call	<list>text</list>	One per Terminating Call
Screening List	This field records the list number that was used to	Screening
Number	determine whether the call should be screened or
	allowed. It was retrieved from the subscriber record,
	which must be present for this feature to be executed.
Terminating Call	<result>text</result>	One per Terminating Call
Screening Result	This field records the result of the Terminating Call	Screening
	Screening Feature. The possible values are
	Screened and Allowed.
Terminating Call	</tcs>	Optional field-if present, one per
Screening - End	Used to define the end of the Terminating Call	Feature
Delimiter	Screening fields within a TDR Record
Call Forwarding	<cfu>	Optional field-if present, one per
Unconditional	This field is used to record information when the Call	Feature
	Forwarding Unconditional feature is executed at the
	RS. If the feature is not executed, this field will not
	be present.
Call Forwarding	<cfu_addr>text</cfu_addr>	Optional field-if present, one per
Unconditional	This field record the forwarding address that will be	Feature
Address	used to redirect the call.
Call Forwarding	<cfu_noa>text</cfu_noa>	One per Call Forwarding
Unconditional Nature	This field records the nature of address that	Unconditional
of Address	corresponds to the forwarding address that is used
	to redirect the call.
	The possible values for this field are the following:
	Private
	E.164
	Local
	IP Address
Call Forwarding	</cfu>	Optional field-if present, one per
Unconditional-End	Used to define the end of the Call Forwarding	Feature
Delimiter	Unconditional fields within a TDR Record
Find Me	<findme>	Optional field-if present, one
	This field is used to record information when the	per Feature
	Find Me Feature is executed at the RS. If the feature
	is not executed, this field will not be present.
Find Me Error	<error>text</error>	Optional Field-if present, one
	This field is used to record an error in the find me	per Find Me
	provisioning. The possible values for this field are:
	No Find Me Record found for Subscriber,:
	No Find Me Record Found for This Time,
	No find Me Device Sequence List record Found,
	No Active Devices were Found in the Find Me List
Find Me Category	<fm_cat>text</fm_cat>	Optional Field-if present one per
	This field records the category that applies to the	Find Me
	originating subscriber. The possible values for this
	field are 0-3, where 0 is the default category.
Find Me Device	<fm_dev_num>text</fm_dev_num>	Optional field-there can be one
Number	This fields records the device number a device that	or more instances of this field
	was found in the applicable find me record.	within the Find Me field
Fine Me Address	<fm_addr>text<fm_addr>	Optional field-there can be one
	This field records the address of the find me device	or more instances of this field
	that will be used to redirect the call.	within the Find Me field.
Find me Nature of	<fm_noa>text</fm_noa>	Optional field-there can be one
Address	This field records the nature of address that	or more instances of this field
	corresponds to the find me address that will be used	within the Find Me field
	to redirect the call.
	The possible values for this field are the following:
	Private
	E.164
	Local
	IP Address
Find Me- End	</findme>	Optional field-if present, one
Delimiter	Used to define the end of the Find Me fields within a	per Feature
	TDR Record
Registered Address	<reglist>	Optional field-if present, one per
List	This field is used to record information when the call	Feature
	is redirected to the list of Registered Addresses (not
	via the Find ME Feature). If the call is not redirected
	to the registered addresses, this field will not be
	present.
Registered Address	<reg_addr>text</reg_addr>	One or more instances of this
	This field records a registered address that will be	field within the Registered
	used to redirect the call.	Address List
Registered Nature of	<reg_noa>text</reg_noa>	One or more instances of this
Address	This field records the nature of address that	field within the Registered
	corresponds to the registered address that will be	Address List
	used to redirect the call.
	The possible values for this field are the following:
	Private
	E.164
	IP Address
Registered Address	</reglist>	Optional field-if present, one per
List-End Delimiter	Used to define the end of the Registered Address List	Feature
	fields within a TDR Record
Default Number	<defnum>	Optional field-if present, one
	This field is used to record information when the call	per Feature
	is redirected to the default address in the subscriber
	record. If the call is not redirected to the default
	address, this field will not be present.
Default Address	<def_addr>text</def_addr>	One per Default Number
	This field records the default address that will be
	used to redirect the call.
Default Nature of	<def_noa>text</def_noa>	One per Default Number
Address	This field records the nature of address that
	corresponds to the default address that will be used
	to redirect the call.
	The possible values for this field are the following:
	Private
	E.164
	Local
	IP Address
Default Number-End	</defnum>	Optional field-if present, one
Delimiter	Used to define the end of the Default Number List	per Feature
	fields within a TDR Record
Call Forwarding Busy	<cfb>	Optional field-if present, one per
	This field is used to record information when the Call	Feature
	Forwarding Busy feature is executed at the RS. If the
	feature is not executed, this field will not be present.
Call Forwarding Busy	<cfb_addr>text</cfb_addr>	One per Call Forwarding Busy
Address	This field record the forwarding address that will be
	used to redirect the call.
Call Forwarding Busy	<cfb_noa>text</cfb_noa>	One per Call Forwarding Busy
Nature of Address	This field records the nature of address that
	corresponds to the forwarding address that is used
	to redirect the call.
	The possible values for this field are the following:
	Private
	E.164
	Local
	IP Address
Call Forwarding	</cfb>	Optional field-if present, one per
Busy-End Delimiter	Used to define the end of the Call Forwarding Busy	Feature
	fields within a TDR Record
Call Forwarding No	<cfna>	Optional field-if present, one per
Answer	This field is used to record information when the Call	Feature
	Forwarding No Answer feature is executed at the RS.
	If the feature is not executed, this field will not be
	present.
Call Forwarding No	<cfna_addr>text</cfna_addr>	One per Call Forwarding No
Answer Address	This field records the forwarding address that will be	Answer
	used to redirect the call
Call Forwarding No	<cfna_noa>text</cfna_addr>	One per Call Forwarding No
Answer Nature of	This field records the nature of address that	Answer
Address	corresponds to the forwarding address that is used to
	redirect the call.
	The possible values for this field are the following:
	Private
	E.164
	Local
	IP Address
Call Forwarding	</cfna>	Optional field-if present one per
No Answer-End	Used to define the e4nd of the Call Forwarding No	Feature
Delimiter	Answer fields with a TDR Record
Feature-End Delimiter	</feature>	Optional field-if present, one per
	Used to define the end of the Feature fields within a	TDR Record
	TDR Record
DAP Query	<dap_request>	Optional field-if present, one or
	This field is used to record information about a query	more instances per TDR Record
	to the DAP concerning a particular routing address
DAP Request	<dap_request>	One per DAP Query
	This field is used to record the request message that
	was sent to the DAP.
Sent-to	<sent-to>AA.BB.CC.DD. : port<sent-to>	One per DAP Request
	(E.g. 166.23.44.157 : 5060)
	The IP address and port of the DAP that the request
	was sent to- where AA, BB, CC, DD can be digits 0
	through 255 and port can be a number 1024 through
	65535.
Time	<time>Wed Mar 1 10:55:21 2000</time>	One time per DAP Request
	The time field contains the time that DAP Request
	was sent in the format specified above.
Message Type	<msg_type>text</mst_type>	One per DAP Request
	This field records the type of message sent to the
	DAP.
	Valid values are as follows:
	DAL Request
NCS Transaction ID	<ncs_trans_id>text</ncs_trans_id>	One per DAP Request
	This field records the NCS transaction ID that was
	internally generated at the RS and sent to the DAP
Originating Switch ID	<o_sid>text</o_sid>	One per DAP Request
	This field records the Originating Switch ID from the
	rsoriglocinfo table that is sent from the RS to the
	DAP
Originating Trunk	<o_tgn>text</o_tgn>	One per DAP Request
Group Number	This field records the Originating Trunk Group
	Number from the rsoriglocinfo table that is sent from
	the RS to the DAP
Address Digits	<addr_digs>text</addr_digs>	One per Dap Request
	This field records the address Digits from the routing
DAP Request-	</dap_request>	One per DAP
End Delimiter	Used to define the end of the DAP Request fields	Request
	within a TDR Record
Event	<event>	Optional Field-
	This field is used to record the event that occurred	if present,
	that caused the RS to not receive a response from the	One per DAP
	RS.	Query
Time	<time>Wed Mar 1 10:55:21 2000</time>	One time per
	The time field contains the time that the event	Event
	occurred in the format specified above.
Event Type	<type>text<type>	One per Event
	This field is used to record the type of event. The
	possible values are:
	Timeout
	TCP Connection Lost
Event-End	</event>	Optional Field-
Delimiter	Used to define the end of the Event fields within a	if present, one per DAP Query
	TDR Record
DAP Response	<dap_response>	Optional Field-
	This field is used to record the response message	if present, one per DAP Query
	that was received from the DAP. If no response was
	received, this field will not be present.
	NOTE: Since the interface to the DAP is TCP, there
	is no reason to record the address and port number
	that the response is received from.
Time	<time>Wed Mar 1 10:55:21 2000</time>	One per DAP Response
	The time field contains the time that the response was
	received in the format specified above.
Message Type	<msg_type>text</msg_type>	One per Dap Response
	This field records the type of message received from
	the DAP. Valid values are as follows:
	Routing Response
	Failure Response
NCS	<ncs_trans_id>text</ncs_trans_id>	One per DAP
Transaction ID	This field records the NCS transaction ID that was	Response
	received in the DAP Response
Terminating	<t_sid>text</t_sid>	Optional field-
Switch ID	This field records the Terminating Switch ID thar	if present,
	was	One per DAP Response
	received in the DAP Response.
Terminating	<t_tgn>text<t_tgn>	Optional field-
Trunk Group	This field records the Terminating Trunk Group	if present,
Number	Number received in the DAP Response.	One per DAP Response
Action Code	<act_code>text</act_code>	One per DAP
	This field records the action code that was received	Response
	in the DAP Response.
Subsequent Address	<sub_addr>text</sub_addr>	Optional field-
	This field records the subsequent address that was	if present, One per DAP
	received in the DAP Response.	Response
Ported Number	<ported_num>text</ported_num>	Optional field-
	This field records the ported number that was	if present,
	received in the DAP Response.	One per DAP Response
DAP Response-	</dap_response>	Optional Field-
End Delimiter	Used to define the end of the DAP Response fields	if present,
	within a TDR Record	One per DAP Query
DAP Query -	</dap_query>	Optional field-
End Delimiter	Used to define the end of the DAP Query fields	if persent, one or more
	within a TDR Record	instances per Tdr Record
Response	<response>	Optional field-
	This field is used to record the final SIP Response	if present,
	that is returned to the NS from the RS. This field is	one per Tdr Record
	present for all Tdr Records with the exception of the
	GWSTAT message. That particular message does
	not result in a response
Sent-to	<sent-to>AA.BB.CC.DD :port<sent-to>	One per Response
	(e.g. 166.23.44.157 : 5060)
	The IP address and port of the NS that the response
	was sent to - where AA, BB, CC, DD can be digits 0
	through 255 and port can be a number 1024 through
	65535.
Time	<time>Wed Mar 1 10:55:21 2000</time>	One time per Response
	The time field contains the time that the Response
	was
	sent in the format specified above.
Message	<msg>text</msg>	One Message per Response
	The contents of the SIP message that was sent to the
	NS. This will have all the fields associated with the
	particular response including, but not limited to:
	Status Line, To, From, Call ID, CSeq, Via, Expires,
	Feature, Contact, and ReqCtl.
Response-End	</response>	Optional Field-
Delimiter	Used to define the end of the Response fields within	if present,
	a TDR Record	one per Tdr Record
Tdr Record-	</tdr_record>	Multiple Tdr Records may be in
End Delimiter	Used to define the end of the Tdr Record fields	one TDR file (or none if time
	within a TDR File	period expires with no events
		processed)
XML Document	</tdr>	One per TDR file. Always at the
Type end	Used to define the end of the TDR file.	end of the file

[0042] Referring back to FIG. 1, OSS 110 is also a critical system for managing network 100. OSS 110 supports the establishment, provisioning, data collection, and billing of the services of the system 100. OSS 110 is a distributed computing system that includes customer management, account management, billing, network facilities provisioning, and network data collection functionality. All of the XML transaction detail files generated by the above described servers SPS 102, RS 104, SCS 106, and VMS 108, are transmitted to OSS 110 using the XML transaction detail files described above. The XML transaction detail files are used by OSS 110 for a variety of network functions including, but not limited to, network management, billing, and record keeping. Thus, the present invention provides a platform independent method for capturing transaction data in a uniform manner. The present invention is extensible, providing embedded information that will enable any receiving computer to read the generic, uniformly formatted XML files without needing any proprietary interface.

[0043] In one embodiment, the OSS computing system is based on technology provided by SUN Microsystems, the databases employed by the computing system are based on technology provided by ORACLE. OSS 110 provides and controls access to customer accounts. Users may utilize a web page to monitor service, login to their account, and manage certain elements permitted by user profiles. The account management system allows network personnel to establish, maintain, or deactivate customer accounts. In one embodiment, customer information is viewed via a web interface. The billing system processes customer event records, the customer pricing plan data, adjustments, taxation and other data in the preparation of customer invoices. The network facilities provisioning system provides the information required by network engineers to ensure that the appropriate hardware and software is in place to provide service. This may involve the creation of a customer profile, and the reconfiguration of SPS 102, RS 104, or other network elements. Network provisioning may also require the placement of hardware plug-in devices used in backbone 120.

[0044] A process management/work flow system serves as the core of OSS 110. The software is a Common Object Request Broker Architecture (CORBA) based publish-and-subscribe messaging middleware that provides graphical process automation, data transformation, event management and flexible connectors to transact with interfacing applications. This middleware architecture software fulfills the function of integrating all OSS 110 components and may provide hooks to non-OSS components using designated standard interfaces.

[0045] As embodied herein, and depicted in FIG. 2, a chart showing a method for recording telecommunications transaction data in accordance with the present invention is disclosed. The method described herein is equally applicable to SPS 102, RS 104, SCS 106, and VMS 108. In step 200, the XML detail file is created. If the file is being created in RS 104, XML detail file will have the form depicted in Table II, otherwise, the XML detail file will be of the form, or similar to the form, shown in Table I. Each XML file is active for a predetermined period of time. Thus, once the XML file is created, the server initializes a timer to track elapsed time. For example, OSS 110 may direct each server to keep each XML detail file active for one day, or one hour, as the case may be. In step 204, if a transaction is detected, the server analyzes the transaction and performs an appropriate action. For example, SPS 102 (See FIG. 1) may receive an INVITE message from SIP-phone 50, requesting a session with a user at POTS telephone 22. In processing the INVITE message, SPS 102 may perform and coordinate a plurality of transactions required to set up the session between SIP phone 50 and POTS telephone 22. In doing so, SPS 102 creates a transaction detail record (TDR) for each transaction in the call set-up process. In step 210, the TDRs are written into the XML file. On the other hand, if there are no transactions generated in the predetermined time period, no records are written into the file. In this case, only the header information in the XML file is transmitted to OSS 110.

[0046] Once the timer has elapsed, the server transmits the XML file to OSS 110. After the XML file is transmitted, a new file is created and the process repeats. If the timer has not elapsed, the server waits for additional transactions to process. In step 216, the server may suspend operations for any number of reasons. For example, if the server requires maintenance and is off-line, it is unnecessary to continue to monitor and record network transactions.

[0047] Those of ordinary skill in the art will recognize that the use of XML transaction detail files in accordance with the present invention can be employed for any events occurring within network 10. Calls placed between all or any combinations of SIP-phones, enterprise gateways, network gateways, DAL gateways, INCP gateways, SIP-voicemail servers, and SIP conferencing servers may employ the present invention. Those of ordinary skill in the art will also recognize that the present invention can be employed using any suitable type of transport network. Further, the present invention is applicable to any type of session that may be established including, but not limited to, telephony, video, audio, instant messaging, and etc. It is also contemplated that the present invention may be employed for billing, monitoring, management, or for any of a wide variety of services performed by the network.

[0048] It will be apparent to those skilled in the art that various modifications and variations can be made to the present invention without departing from the spirit and scope of the invention. Thus, it is intended that the present invention cover the modifications and variations of this invention provided they come within the scope of the appended claims and their equivalents.